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Can't boot into os

xdeathshot20
By xdeathshot20
in Troubleshooting
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So I work for a repair shop and a customer brought in a custom built pc with some issues and I'm clueless.  I am getting multiple different error codes within windows 10 all relating to bad drivers or a corrupt install of the OS.  I removed all the drives and formatted them all removing any info on them.  I then went into the BIOS and disabled all boot options and to only boot into the USB drive with windows 10 on it.  After this nzxt motherboard decided to boot onto the flash drive I got a different error which says that the flash drive is corrupt even tho I used it earlier in the day.  I'll attach pictures of the error codes that I am getting.  I'm hoping that someone could help me.  Also I checked and the latest bios version is loaded.  The other things that I have done is remove some ram.  I may try removing the GPU and running off of intergrated and see if that works.  The CPU is a core i7 8700k on a nzxt n7 z370 motherboard.

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You formatted the customers hard drives?? ?

 

Hope you at least made images of them first unless the customer said it was OK?

 

IMO I think it'll be RAM or mobo... and just FWIW I almost always try hardware swaps first before software, just to see if the error codes keep coming. And I normally unplug/take out SSD/HDD and use a spare so I don't lose someones data, even though they SHOULD have backups, just in case.

Please quote my post, or put @paddy-stone if you want me to respond to you.

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2 hours ago, paddy-stone said:

You formatted the customers hard drives?? ?

 

Hope you at least made images of them first unless the customer said it was OK?

 

IMO I think it'll be RAM or mobo... and just FWIW I almost always try hardware swaps first before software, just to see if the error codes keep coming. And I normally unplug/take out SSD/HDD and use a spare so I don't lose someones data, even though they SHOULD have backups, just in case.

yea the customer did agree for the drives to be formatted.  i did remove 2 sticks and it still didnt help.  i even reset the cmos

Current Rig=  AMD Ryzen 9 5900x, Asus Crosshair Hero VIII, EVGA RTX 3070 FTW3 ultra, 32gb Corsair Vengence Pro RGB 3000hz White, EVGA 750 P2 PSU, 1TB Samsung 980 Pro, 500gb samsung 860 evo, 250GB Samsung 850 evo, 2TB Samsung 970 Evo Plus, 2TB seagate firecuda sshd,  LianLi PC 011 Dynamic XL ROG edition, Corsair h150i elite capelix

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Clear CMOS or try to go in to the BIOS and select the boot drive manually.

With Great Power, Comes a Great Electricity Bill

 

 

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CRITICAL_PROCESS_DIED can also be tied in to IRQL_NOT_LESS_OR_EQUAL

With Great Power, Comes a Great Electricity Bill

 

 

Main

Setup: Intel core i5-8400 (OC'd), MSI Z-370-A Pro, Crucial Ballistix 8GB, Be Quiet! Pure Slim, Cooler Master Masterbox Lite 5 RGB, TP-Link Wifi Adapter, ASRock RX580, Artic Silver 3.5g Thermal Paste, Logitech G105, Logitech M310, Razer Sphex V2 (Mat), EVGA 500W 80+ Silver, 1TB WD Blue, 240gb Kingston Digital

 

 

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