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Laptop doesn't recognize graphics processor?

Kirikoza
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I had to reinstall Windows 10 as it was really buggy and repairing it wouldn't fix it. Upon searching for updated drivers after reinstalling, I found that Intel refused to update my graphics card. I didn't know why until I looked at my device manager, which is supposed show the Intel HD graphics 520 as my display adapter. That's what it was on Windows before the reinstall, but now it's using "Microsoft Basic Display Adapter", and it doesn't look pretty. I can't change the brightness and the screen tearing is unbearable. How do I force my laptop to utilize the proper graphics processor?

 

Edit: The laptop is an Acer r5 571T, with a 6200U, If you look it up make sure you specify the processor or it'll show you the latest model.

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download drivers for it from intel's site directly

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: 1TB HP EX920 PCIe x4 M.2 SSD + 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172), 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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13 minutes ago, Jurrunio said:

download drivers for it from intel's site directly

Thats what I said I did, it doesn't recognize my graphics as intel and my PC doesn't show it.

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6 minutes ago, Kirikoza said:

Thats what I said I did, it doesn't recognize my graphics as intel and my PC doesn't show it.

showing up as "MS Basic Display Adapter" is normal behaviour, no matter if it's integrated graphics or dedicated graphics card, They do this when there's no driver.

 

If you did download drivers from Intel and force it to install but get a fail, that's the thing that has gone wrong.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: 1TB HP EX920 PCIe x4 M.2 SSD + 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172), 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Just now, Jurrunio said:

showing up as "MS Basic Display Adapter" is normal behaviour, no matter if it's integrated graphics or dedicated graphics card, They do this when there's no driver.

 

If you did download drivers from Intel and force it to install but get a fail, that's the thing that has gone wrong. Maybe try get DDU and remove the drivers from there?

It's not that they fail, it's that it doesn't recognize me as having an intel graphics card at all. I said that in my post. Intel says they can't update it because there's nothing to update when there clearly is if my graphics driver isn't showing.

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6 minutes ago, Jurrunio said:

showing up as "MS Basic Display Adapter" is normal behaviour, no matter if it's integrated graphics or dedicated graphics card, They do this when there's no driver.

 

If you did download drivers from Intel and force it to install but get a fail, that's the thing that has gone wrong. Maybe try get DDU and remove the drivers from there?

Additionally DDU is for AMD and NVIDIA, I have integrated intel. Plus Plus this isn't the first time i've reinstalled Windows and i've never had this issue. Intel doesn't think I have any drivers to update -- which isn't true.

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2 minutes ago, Kirikoza said:

Additionally DDU is for AMD and NVIDIA, I have integrated intel. Plus Plus this isn't the first time i've reinstalled Windows and i've never had this issue. Intel doesn't think I have any drivers to update -- which isn't true.

DDU has a Intel option

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Pacific Spirit XT - Server

Intel Core™ i7-8700K (Won at LTX, signed by Dennis) | GIGABYTE Z370 AORUS GAMING 5 | 16GB Team Vulcan DDR4-3000 | Intel UrfpsgonHD 630 | Define C TG | Corsair CX450M

 

Delta - Laptop

ASUS TUF Dash F15 - Intel Core™ i7-11370H | 16GB DDR4 | RTX 3060 | 500GB NVMe SSD | 200W Brick | 65W USB-PD Charger

 


 

Intel is bringing DDR4 to the mainstream with the Intel® Core™ i5 6600K and i7 6700K processors. Learn more by clicking the link in the description below.

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3 minutes ago, LienusLateTips said:

DDU has a Intel option

ok tell me how i'm going to uninstall a driver that hasn't even been downloaded, the entire problem is that it won't download a driver. i'm gonna install a program to uninstall the intel driver I don't have

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1 minute ago, Kirikoza said:

ok tell me how i'm going to uninstall a driver that hasn't even been downloaded, the entire problem is that it won't download a driver. i'm gonna install a program to uninstall the intel driver I don't have

so, you haven't downloaded?

 

you have to provide us with information

 

reinstall windows, same thing happened with my vega 64 when i installed it

PSU Nerd | PC Parts Flipper | Cable Management Guru

Helpful Links: PSU Tier List | Why not group reg? | Avoid the EVGA G3

Helios EVO (Main Desktop) Intel Core™ i9-10900KF | 32GB DDR4-3000 | GIGABYTE Z590 AORUS ELITE | GeForce RTX 3060 Ti | NZXT H510 | EVGA G5 650W

 

Delta (Laptop) | Galaxy S21 Ultra | Pacific Spirit XT (Server)

Full Specs

Spoiler

 

Helios EVO (Main):

Intel Core™ i9-10900KF | 32GB G.Skill Ripjaws V / Team T-Force DDR4-3000 | GIGABYTE Z590 AORUS ELITE | MSI GAMING X GeForce RTX 3060 Ti 8GB GPU | NZXT H510 | EVGA G5 650W | MasterLiquid ML240L | 2x 2TB HDD | 256GB SX6000 Pro SSD | 3x Corsair SP120 RGB | Fractal Design Venturi HF-14

 

Pacific Spirit XT - Server

Intel Core™ i7-8700K (Won at LTX, signed by Dennis) | GIGABYTE Z370 AORUS GAMING 5 | 16GB Team Vulcan DDR4-3000 | Intel UrfpsgonHD 630 | Define C TG | Corsair CX450M

 

Delta - Laptop

ASUS TUF Dash F15 - Intel Core™ i7-11370H | 16GB DDR4 | RTX 3060 | 500GB NVMe SSD | 200W Brick | 65W USB-PD Charger

 


 

Intel is bringing DDR4 to the mainstream with the Intel® Core™ i5 6600K and i7 6700K processors. Learn more by clicking the link in the description below.

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23 minutes ago, Kirikoza said:

ok tell me how i'm going to uninstall a driver that hasn't even been downloaded, the entire problem is that it won't download a driver. i'm gonna install a program to uninstall the intel driver I don't have

so you're using whatever dumb app Intel created for driver installation? Don't use that crap, follow this guide

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: 1TB HP EX920 PCIe x4 M.2 SSD + 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172), 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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14 minutes ago, LienusLateTips said:

so, you haven't downloaded?

 

you have to provide us with information

 

reinstall windows, same thing happened with my vega 64 when i installed it

So I totally misdiagnosed the situation here and made one crazy logical leap. Intel's website really wants you to use their driver install assistant and the install assistant insisted that I didn't have anything to update. Since the driver wasn't showing up I assumed my PC just didn't know I had integrated graphics at all. I just downloaded the graphics driver myself and installed it, works fine now. I'm sorry about that fellas.

 

Don't do drugs, kids.

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5 minutes ago, Kirikoza said:

So I totally misdiagnosed the situation here and made one crazy logical leap. Intel's website really wants you to use their driver install assistant and the install assistant insisted that I didn't have anything to update. Since the driver wasn't showing up I assumed my PC just didn't know I had integrated graphics at all. I just downloaded the graphics driver myself and installed it, works fine now. I'm sorry about that fellas.

 

Don't do drugs, kids.

Was about to link to the driver direct install page lol

PSU Nerd | PC Parts Flipper | Cable Management Guru

Helpful Links: PSU Tier List | Why not group reg? | Avoid the EVGA G3

Helios EVO (Main Desktop) Intel Core™ i9-10900KF | 32GB DDR4-3000 | GIGABYTE Z590 AORUS ELITE | GeForce RTX 3060 Ti | NZXT H510 | EVGA G5 650W

 

Delta (Laptop) | Galaxy S21 Ultra | Pacific Spirit XT (Server)

Full Specs

Spoiler

 

Helios EVO (Main):

Intel Core™ i9-10900KF | 32GB G.Skill Ripjaws V / Team T-Force DDR4-3000 | GIGABYTE Z590 AORUS ELITE | MSI GAMING X GeForce RTX 3060 Ti 8GB GPU | NZXT H510 | EVGA G5 650W | MasterLiquid ML240L | 2x 2TB HDD | 256GB SX6000 Pro SSD | 3x Corsair SP120 RGB | Fractal Design Venturi HF-14

 

Pacific Spirit XT - Server

Intel Core™ i7-8700K (Won at LTX, signed by Dennis) | GIGABYTE Z370 AORUS GAMING 5 | 16GB Team Vulcan DDR4-3000 | Intel UrfpsgonHD 630 | Define C TG | Corsair CX450M

 

Delta - Laptop

ASUS TUF Dash F15 - Intel Core™ i7-11370H | 16GB DDR4 | RTX 3060 | 500GB NVMe SSD | 200W Brick | 65W USB-PD Charger

 


 

Intel is bringing DDR4 to the mainstream with the Intel® Core™ i5 6600K and i7 6700K processors. Learn more by clicking the link in the description below.

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