My Laptop crashes whenever I do some light photo/video editing

[Desmond20012]

Recently I bought a laptop for normal study usage. its a Lenovo ideapad IdeaPad S340-15api.

 

I wanted to use vegas pro 14 for video editing. But whenever I started the program, my laptop screen will go black. I had similar experience when using photoshop.

The same goes to playing some video games. Some game will crash and some won't. I suspect its due to overheating, but the overheating would make a click sound followed by a black screen.

is my laptop unable to handle the load or is the power supply limiting it?

 

Here is the full spec of my laptop:

Laptop Model: 81NC00B5MJ

OS: Windows 10 64-bit

CPU : AMD Ryzen 5 3500u

GPU : Integrated AMD Radeon Vega 8 Graphics

Memory : 4GB soldered + 4GB DDR4-2400

Storage: 1 TB HDD, 128GB NVMe SSD

BIOS Version : AMCN24WW(V1.07)

AC Adapter: 65W power adapter

 

 

 

[kelvinhall05]

Reinstall Windows. If it doesn't go away after you make sure all the drivers are installed and whatnot, RMA it.

[bronsonj]

dont re install windows yet i would check thermals while your working see if its over heating if not check event viewer and see if you can pin down the issue and as a last resort reinstall windows and if nothing else just rma it