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Bad mobo fan headers?

My friend had to get a new motherboard today and he got a new heatsink for his CPU and the fans for the heatsink wont power on which is concerning as his a very avid PC gamer yet me or him cant figure out the issue.


This is the motherboard he is using:http://www.asus.com/Motherboards/M5A97_R20/
(It was purchased today at his local microcenter)

CPU cooler:http://www.newegg.com/Product/Product.aspx?Item=N82E16835106214
(Also purchased today at the same microcenter)

|King Of The Lost|
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Tried a different fan? Some fans need a push to start spinning

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Is there anything touching the fan? Did he plug it in to the wrong header?

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Its in the right header and nothing is touching the fan the only fan turning is his system is his back 120mm fan and his GTX780 fan

|King Of The Lost|
Project Dark: i7 7820x 5.1GHz | X299 Dark | Trident Z 32GB 3200MHz | GTX 1080Ti Hybrid | Corsair 760t | 1TB Samsung 860 Pro | EVGA Supernova G2 850w | H110i GTX
Lava: i9 12900k 5.1GHz (Undervolted to 1.26v)| MSI z690 Pro DDR4| Dominator Platnium 32GB 3800MHz| Power Color Red Devil RX 6950 XT| Seasonic Focus Platnium 850w| NZXT Kraken Z53
Unholy Rampage: i7 5930k 4.7GHz 4.4 Ring| X99 
Rampage|Ripjaws IV 16GB 2800 CL13| GTX 1080 Strix(Custom XOC Signed BIOS) | Seasonic Focus Platinum 850w |H100i v2 
Revenge of 775: Pentium 641 | Biostar TPower i45| Crucial Tracer 1066 DDR2 | GTX 580 Classified Ultra | EVGA 650 BQ | Noctua NH D14

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If you push the fan manually will it go on it's own for a short amount of time?

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Its getto set up for now the CPu fan header doesnt like the CPU cooler fans PWM header

|King Of The Lost|
Project Dark: i7 7820x 5.1GHz | X299 Dark | Trident Z 32GB 3200MHz | GTX 1080Ti Hybrid | Corsair 760t | 1TB Samsung 860 Pro | EVGA Supernova G2 850w | H110i GTX
Lava: i9 12900k 5.1GHz (Undervolted to 1.26v)| MSI z690 Pro DDR4| Dominator Platnium 32GB 3800MHz| Power Color Red Devil RX 6950 XT| Seasonic Focus Platnium 850w| NZXT Kraken Z53
Unholy Rampage: i7 5930k 4.7GHz 4.4 Ring| X99 
Rampage|Ripjaws IV 16GB 2800 CL13| GTX 1080 Strix(Custom XOC Signed BIOS) | Seasonic Focus Platinum 850w |H100i v2 
Revenge of 775: Pentium 641 | Biostar TPower i45| Crucial Tracer 1066 DDR2 | GTX 580 Classified Ultra | EVGA 650 BQ | Noctua NH D14

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