Dual Monitors Not Working

[JennyMendez]

My desktop has an hdmi port next to 3 display ports. I have a monitor that I use and I plug it into that hdmi port and it works perfectly. Under the hdmi port, I have two more labeled "HDMI 1" and "HDMI 2." I wanted to add a second monitor so I plugged it into the "HDMI 1" port but it didn't work. I then tried the second one and it also didn't work. It did work when I tried it with the hdmi port I normally use but not the others. This is an issue for me because I can't use two monitors now. I would like to see if anyone could help me with this and how I can get both monitors to work.

[SupaKomputa]

try changing the resolution and refresh rate

[JennyMendez]

4 minutes ago, SupaKomputa said:

try changing the resolution and refresh rate

It didn't do anything

[SupaKomputa]

after plugging change the display property for that monitor in windows.

change the resolution to 1080p and refresh rate to 60hz.

[JennyMendez]

53 minutes ago, SupaKomputa said:

after plugging change the display property for that monitor in windows.

change the resolution to 1080p and refresh rate to 60hz.

My computer can't detect the monitor so I can't change any settings.

[SupaKomputa]

does it work with other devices? like laptop / game console?

[JennyMendez]

1 minute ago, SupaKomputa said:

does it work with other devices? like laptop / game console?

Yeah, the monitor works with everything else and even when I plug it into the normal hdmi port but not when I plug it into the two ones under it.