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Touch pad freezing only while charging

Krishn
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Model: Dell inspiron 15

Adapter 65W. 

Cursor keeps freezing only while charging my laptop and works perfectly fine when not charging. Tried all troubleshooting steps like updating drivers, uninstalling drivers, running hardware troubleshooter etc. I even exchanged this adapter with a new one as it is in warranty period but still same issue. Can anyone help me resolve this issue ?

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41 minutes ago, Krishn said:

Model: Dell inspiron 15

Adapter 65W. 

Cursor keeps freezing only while charging my laptop and works perfectly fine when not charging. Tried all troubleshooting steps like updating drivers, uninstalling drivers, running hardware troubleshooter etc. I even exchanged this adapter with a new one as it is in warranty period but still same issue. Can anyone help me resolve this issue ?

Could be a short in the cord causing it. try seeing if you have another cord if not take it in and have someone look at it, as the issue should just be the cord as charging should not do that. 

 

Hope this helped 

;D

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