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H500M Missing aRGB Controller

SirTheo60
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So I got in my CM H500M the "premium" variant with swappable mesh front panel, tempered glass on top, right, left and front, 2 200m aRGB fans (instead of the typical RGB fans) to finally replace my HAF X. Out a brand new Ryzen 2700X system with a kit of Avexir's Raiden Series Tesla RAM (16GB) and a XFX Vega 56 with a XFX Aftermarket Cooler (RX-VEGALDFF6). Build is coming together and guess what?

 

NO aRGB Controller. In fact the whole panel is straight up missing. The "cover" for the PSU on the back side, is where the controller is supposed to be mounted according to the included documentation. Mine? Doesn't have it. Just straight up missing. Worst part is they use a proprietary 3 pin connector, that doesn't work with standard RGB headers.

 

Calling CM on Monday to find out what happened, just trying to see if anyone else experience this...

Ted

 

CPU: R7 2700X 8C, 16Th 4.2GHZ @1.40v       MOBO: ASUS X470 TUF Gaming              RAM: 16GB Avexir Raiden DDR4 2666mhz CL15

GPU: XFX Vega 56 Custom (RX-VEGALDFF6) CASE: Cooler Master H500M                     OS: Windows 10 Pro

PSU: Corsair HX1000 80+ Platinum                  SSD: 512GB PM871a SATA m.2 SSD        HDD: 2TB Seagate SSHD

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In a shocking turn of events the H500x continues to kinda be shit

CPU: Core i9 12900K || CPU COOLER : Corsair H100i Pro XT || MOBO : ASUS Prime Z690 PLUS D4 || GPU: PowerColor RX 6800XT Red Dragon || RAM: 4x8GB Corsair Vengeance (3200) || SSDs: Samsung 970 Evo 250GB (Boot), Crucial P2 1TB, Crucial MX500 1TB (x2), Samsung 850 EVO 1TB || PSU: Corsair RM850 || CASE: Fractal Design Meshify C Mini || MONITOR: Acer Predator X34A (1440p 100hz), HP 27yh (1080p 60hz) || KEYBOARD: GameSir GK300 || MOUSE: Logitech G502 Hero || AUDIO: Bose QC35 II || CASE FANS : 2x Corsair ML140, 1x BeQuiet SilentWings 3 120 ||

 

LAPTOP: Dell XPS 15 7590

TABLET: iPad Pro

PHONE: Galaxy S9

She/they 

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  • 2 weeks later...
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They said it was a honest mistaken and are RMA me some new parts. The H500P originally sucked but since then they have done quite a bit to fix it.

 

CPU: R7 2700X 8C, 16Th 4.2GHZ @1.40v       MOBO: ASUS X470 TUF Gaming              RAM: 16GB Avexir Raiden DDR4 2666mhz CL15

GPU: XFX Vega 56 Custom (RX-VEGALDFF6) CASE: Cooler Master H500M                     OS: Windows 10 Pro

PSU: Corsair HX1000 80+ Platinum                  SSD: 512GB PM871a SATA m.2 SSD        HDD: 2TB Seagate SSHD

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