New PC randomly crash without error message

[Guest]

I played Overwatch for few hours, than in a middle of a game the computer didn't sent signal to some of my electronics (mouse/keyboard etc, (all have RGB)) and also to the monitor...

when I look inside the computer I saw the RGB of the motherboard and ram working but without changing any color like it should be, but it didn't even response when I pressed the power button or reset button, I had to turn off the power supply then back on again, then press the power button turn on the PC and it work just fine...

I didn't even got error message, I don't know how to even start trouble shooting that.

LOL, it happens when I wrote it, so here I got a video:

Specs:

CPU - R5 2400g

Drive - MX500 1TB.

RAM - 16gb (2x 8gb) G.skill f4-3200c14d-16gtzr

MB - Asus x470-F

PSU - Be Quiet Straight Power 11 650w.

Case - Meshify C.

CPU cooler - stock box cooler.

Fans - stock Meshify C fans.

[BubblyCharizard]

did you OC either the APU or RAM?

 

what BIOS revision are you using?

[Guest]

8 minutes ago, BubblyCharizard said:

did you OC either the APU or RAM?

 

what BIOS revision are you using?

Bios: 4011

 

No, im not overclocking.

the only odd thing is that the memory is running on 2133 on the bios but its 3200 memory so I changed it to 2933 (Max according to AMD website), otherwise it will crash when I play games, but It gave me error message so it wasn't big deal.

 

This time around it looks just like in the video, everything is fine until its doing what it did in the video, No error message or anything.

[Spotty]

It looks like power is being supplied to the motherboard over the 24pin connector, but there's no power being supplied to the CPU over the CPU Power P4/P8 connector. Motherboard RGB and the motherboards USB ports will be powered off the 24pin motherboard connector, which is why they are receiving power when your CPU is not.

Check the connection to the CPU power (top left of motherboard) and also check the other end of the connection in to your PSU since your BeQuiet is modular. Make sure it's firmly clicked in to place on both ends. The 8pin power connector for the motherboard end is split in to 4+4 connectors, so make sure both sets of 4pins are properly inserted.

[Guest]

1 hour ago, Spotty said:

It looks like power is being supplied to the motherboard over the 24pin connector, but there's no power being supplied to the CPU over the CPU Power P4/P8 connector. Motherboard RGB and the motherboards USB ports will be powered off the 24pin motherboard connector, which is why they are receiving power when your CPU is not.

Check the connection to the CPU power (top left of motherboard) and also check the other end of the connection in to your PSU since your BeQuiet is modular. Make sure it's firmly clicked in to place on both ends. The 8pin power connector for the motherboard end is split in to 4+4 connectors, so make sure both sets of 4pins are properly inserted.

both are connected.