Need help on Newegg Return Policy

[wako7654]

Hi i purchased stuff at newegg using a forwarding service (I am not from US) and it will arrive next week. Regarding the return policy, i don't quite understand the ones listed on the website. I read there that return is only valid 30 days. What happens if its more than 30 days? like if the component fails after 3 months? I cannot return it anymore? as you know i am not from US and it will take time to ship it back. The stuff i purchased at the moment are those that are less likely to fail (RAM, CPU, FANS, SSD) but i want to purchase a motherboard next.

 

Appreciate it if anyone can share their knowledge about it Thanks.

 

 

 

 

 

 

[EChondo]

View the items' page that you bought, there should be a tab titled "Specifications", at the very bottom there should be a "Warranty" section. This will outline the warranty period from the manufacturer, but depending on which country you're from, the manufacturer might not honor the warranty since you're outside the U.S.

 

Newegg has a limited 30-day return policy, so if your product fails outside of the 30-day period, then you have to take it up with the manufacturer. Depending on the part you bought, you should register the product on the manufacturer's website so the warranty is valid. Some companies like Seasonic that have long warranties(5+ years) don't have a product registry, they just go off of the serial number from their product, or some companies like ASUS require you register the product within 30-days of purchase, otherwise the warranty is void. So take pictures of your product the day you get it so you can reference the pictures later on if need be if you need to RMA the product to the manufacturer so you don't have to take apart your computer to find a measly serial number.

 

It would help a bit if you could link us the products you bought, but I understand if you'd like to keep that to yourself.

[wako7654]

View the items' page that you bought, there should be a tab titled "Specifications", at the very bottom there should be a "Warranty" section. This will outline the warranty period from the manufacturer, but depending on which country you're from, the manufacturer might not honor the warranty since you're outside the U.S.

 

Newegg has a limited 30-day return policy, so if your product fails outside of the 30-day period, then you have to take it up with the manufacturer. Depending on the part you bought, you should register the product on the manufacturer's website so the warranty is valid. Some companies like Seasonic that have long warranties(5+ years) don't have a product registry, they just go off of the serial number from their product, or some companies like ASUS require you register the product within 30-days of purchase, otherwise the warranty is void. So take pictures of your product the day you get it so you can reference the pictures later on if need be if you need to RMA the product to the manufacturer so you don't have to take apart your computer to find a measly serial number.

 

It would help a bit if you could link us the products you bought, but I understand if you'd like to keep that to yourself.

 

Thanks a lot I bought an intel 4770k, A G.Skill Ripjaws RAM, Samsung SSD and a Gigabyte motherboard. Do i need to register for any of these ones?

[EChondo]

Thanks a lot I bought an intel 4770k, A G.Skill Ripjaws RAM, Samsung SSD and a Gigabyte motherboard. Do i need to register for any of these ones?

Intel CPU: You can check warranty information here, need product on hand and will possibly need to create an account: http://www.intel.com/p/en_US/support/warranty

 

G.Skill RAM: This company(and many others) offer lifetime warranty for their RAM, so there isn't a warranty register for this, more information: http://www.gskill.com/en/warranty

 

Samsung SSD: Go to this link and create an account, you'll need the product on hand: http://www.samsung.com/us/support/register/product

 

Gigabyte Motherboard: Gigabyte motherboards have a 3 year warranty, bottom of this page you'll need to create an account and can check the warranty status whenyou receive the product and have the serial number on hand: http://rma.gigabyte.us and more information: http://www.gigabyte.us/support-downloads/customer-service.aspx

 

Again, you should read up on their warranty policies and see if they apply to people outside the U.S. These are U.S. centered links I am referring you too, so be weary of that. If a product does fail and you have the ability to send it in for RMA, try and see if you can use your forwarding service so the company doesn't deny you the warranty period. They will of course be in contact with you and will most likely send you the parts back through the forwarding service, but again, I'm no legalese, so I don't know the specifics of warranty service outside the U.S.

[wako7654]

Intel CPU: You can check warranty information here, need product on hand and will possibly need to create an account: http://www.intel.com/p/en_US/support/warranty

 

G.Skill RAM: This company(and many others) offer lifetime warranty for their RAM, so there isn't a warranty register for this, more information: http://www.gskill.com/en/warranty

 

Samsung SSD: Go to this link and create an account, you'll need the product on hand: http://www.samsung.com/us/support/register/product

 

Gigabyte Motherboard: Gigabyte motherboards have a 3 year warranty, bottom of this page you'll need to create an account and can check the warranty status whenyou receive the product and have the serial number on hand: http://rma.gigabyte.us and more information: http://www.gigabyte.us/support-downloads/customer-service.aspx

 

Again, you should read up on their warranty policies and see if they apply to people outside the U.S. These are U.S. centered links I am referring you too, so be weary of that. If a product does fail and you have the ability to send it in for RMA, try and see if you can use your forwarding service so the company doesn't deny you the warranty period. They will of course be in contact with you and will most likely send you the parts back through the forwarding service, but again, I'm no legalese, so I don't know the specifics of warranty service outside the U.S.

 

The forwarding service can receive the package and forward it to the manufacturer in case of returns thats what they said to me. Though all shipping costs will be mine, so i do hope nothing will fall into RMA. Many thanks you helped me a lot.

[EChondo]

The forwarding service can receive the package and forward it to the manufacturer in case of returns thats what they said to me. Though all shipping costs will be mine, so i do hope nothing will fall into RMA. Many thanks you helped me a lot.

Not a problem, glad I could help!