Beginning a help desk project

Huntsman421 · June 1, 2018

Hello all,

I am about to begin studying my second IT qualification. As part of my course, I have to work in a team to implement a help desk system across 3 campuses, as we have to collaborate for a real world project and this is our leader's choice. I am writing this post to see if anyone could supply some good suggestions for some help desk software that I can look into. These are the restrictions for our choices:

Locally hosted
Open-source
Free
Compatibility with multiple operating systems

As far as our hardware is concerned, we have some decent workstation PCs, and we were just going to use one of them to run a server for the system, get everything set up and working on a reference system, and work on a method of distribution from there. We are looking at using Windows Server 2016, but if anyone has any Linux server options that work just as well in running a help desk system, please let me know. The majority of work stations across the campuses are running Windows 10, with some Mac machines available, but it is hard to say whether they are used for anything other than familiarization with Mac OS. We are currently looking at 2 options, Bugzilla and Spiceworks. If anyone has any opinions on those, then please let me know as well. Thank you in advance for any replies.