mechanical keyboard a single key switch is not working

[Martii]

Good day!

 

My mechanical keyboard;

The GAMEDIAS HERMES l E1 (Combo Edition)

Single key is not functioning well which is the W key. as I did 2 tests with it. such as the notepad test (spamming the W key in several patterns), and the gaming test (Fortnite & CS:GO)

I noticed that the key would not function properly. when I press it once it wouldn't work. but double tapping or harder presses would make it work. the same in CSGO & Fortnite;

I would be running in-game and would stop immediately in the middle of the run and after 2 seconds my player could run again. I am not sure if it's a software malfunction or a hardware malfunction.

please kindly help me with this problem. I'm trying to fix it before returning it to the store I bought it from.

I need clarifications and fixes if possible.

Thanks!

 

[Martii]

For more details about it:

I bought it a year ago.

SPECIFICATIONS:

Key Switch:

GAMDIAS Certified Mechanical Switches

Key Switch Type:

Blue

Dimension(LxWxH):

448 x 202.4 x 36.9 mm (w/ wrist rest), 448 x 156.6 x 36.9 mm (w/o wrist rest)

Weight:

1.56 kg (w/ wrist rest), 1.30 kg (w/o wrist rest)

Built-in Memory:

256K

Polling Rate:

1000 Hz

Programmable keys:

2

Multimedia Keys:

6

Switch Lifecycle:

50 Million

Backlit:

Red color

N-Key Rollover

21-Key rollover

OTF Macro Record:

Yes

Windows Key Disable:

Yes

All-Keys Lock:

Yes

Cable Length:

1.8m

Graphical UI:

Yes(GAMDIAS HERA)

Interface:

USB

Number of Profile:

6

WASD & Arrow keys Change:

Yes

Consecutive Attack Mode:

Yes

[ramencupofjoy]

There's obviously something going on with the metal contact. Maybe somehow dust got into the switch, maybe the stem or leaf is somehow damaged. However, unless you have a PCB-mount keyboard there's no way to open up the switch to fix it besides taking apart the keyboard & desoldering it.

Unless you're up for it and have the proper equipment to desolder, you should probably ask for a return.

[Christophe Corazza]

12 hours ago, Martii said:

I'm trying to fix it before returning it to the store I bought it from.

Don't! Just don't

When they see that you've tried to tinker with it yourself, they won't give you any warranty at all.

 

Simply go to the store, explain the problem and ask for a warranty.

[Martii]

On 27/05/2018 at 6:49 AM, Christophe Corazza said:

Don't! Just don't

When they see that you've tried to tinker with it yourself, they won't give you any warranty at all.

 

Simply go to the store, explain the problem and ask for a warranty.

Much thanks! I'm trying to find a new keyboard now thanks guys

[Christophe Corazza]

1 hour ago, Martii said:

Much thanks! I'm trying to find a new keyboard now thanks guys

 

You’re welcome :-)

good luck