Headset not recognised by windows.

[WhyAlwaysMe]

My hyperx cloud core is not being recognised by windows. The headset worked on all other devices (phone and laptop) and my earphones did not work either. It stopped working overnight (yesterday it was working fine, now it's broken). I have tried updating windows, my graphics card drivers, realtek audio drivers, reinstalling windows, plugging it in to different green headphone jacks and using a different splitter cable. To be specific, when I go into my audio devices, there is not even a mention of my headset or earphones. Surprisingly, my monitor's output is listed. Help would be highly appreciated.

[Jay Kay]

Did you test the headset on any other device as you mentioned it worked on them? Phone perhaps?

My best guess is that your on-board audio input might be the culprit.

[germgoatz]

If your monitor has a 3.5mm jack try plugging it into there, that's what I have to do, because my HD audio thing just doesn't work on my mobo.

[WhyAlwaysMe]

12 hours ago, Jay Kay said:

Did you test the headset on any other device as you mentioned it worked on them? Phone perhaps?

My best guess is that your on-board audio input might be the culprit.

Yeah I tested it on my phone. 

[Jay Kay]

So the headset is fine right? That means that the issue is with the on-board input. It might be broken since you already tried installing/uninstalling everything on your PC.

[WhyAlwaysMe]

12 hours ago, Jay Kay said:

So the headset is fine right? That means that the issue is with the on-board input. It might be broken since you already tried installing/uninstalling everything on your PC.

So because I am using motherboard audio, I can get a replacement?

[Jay Kay]

Well, if the motherboard is still under warranty you might wanna go to the place you bought it from and let them check/fix/replace the MBO.