PC shut down automatically

[JohnnyShalos]

CPU: i7-8700k 

Motherboard: Asus maximus x hero

Ram: Corsair LPX 16gb

GPU: Asus strix 1080ti OC

PSU: Corsair HX750 80 PLUS® Gold Certified
CPU temps idle: 30-35c
CPU temps in games: 50-60c
GPU temps idle: 30-40c
GPU temps in games: 65-80c

My pc sometimes shut down automatically when i played games anyone knows what cause it ? I have never overclock, and i dont have any blue screens...  Sometimes the problem is different, my pc shut down and then turn on automatically without doing nothing and sometimes i got black screen (no signal) while i played games and the gpu make a loud noise and stuck to rgb yellow color which before was to rainbow-cycle color. I turn off the pc and when i turn on again in the windows i got this notification: "display driver failed to start using Microsoft basic display driver instead"

I notice this problem when i put a problematic hdd 2.5 from a laptop to my pc, and i in the bios i got a message like this: "Remove HDD because it will be crash" and the windows not boot, i wanted to format this hdd from a laptop because was not booting the windows in the laptop... I also try with hdd enclosure and my pc was freezes every time i plugin the the hdd enclosure and when i unplugged it my pc was unfreeze. I dont know why it's happens, it very strange problem i dont find any similar in the internet... Anyway it's possible this hdd to broke my pc ?

[JohnnyShalos]

Anyone can help me ?

[Ace McPlane]

19 hours ago, JohnnyCyp said:

CPU: i7-8700k 

Motherboard: Asus maximus x hero

Ram: Corsair LPX 16gb

GPU: Asus strix 1080ti OC

PSU: Corsair HX750 80 PLUS® Gold Certified
CPU temps idle: 30-35c
CPU temps in games: 50-60c
GPU temps idle: 30-40c
GPU temps in games: 65-80c

My pc sometimes shut down automatically when i played games anyone knows what cause it ? I have never overclock, and i dont have any blue screens...  Sometimes the problem is different, my pc shut down and then turn on automatically without doing nothing and sometimes i got black screen (no signal) while i played games and the gpu make a loud noise and stuck to rgb yellow color which before was to rainbow-cycle color. I turn off the pc and when i turn on again in the windows i got this notification: "display driver failed to start using Microsoft basic display driver instead"

I notice this problem when i put a problematic hdd 2.5 from a laptop to my pc, and i in the bios i got a message like this: "Remove HDD because it will be crash" and the windows not boot, i wanted to format this hdd from a laptop because was not booting the windows in the laptop... I also try with hdd enclosure and my pc was freezes every time i plugin the the hdd enclosure and when i unplugged it my pc was unfreeze. I dont know why it's happens, it very strange problem i dont find any similar in the internet... Anyway it's possible this hdd to broke my pc ?

I doubt your HDD has anything to do with it.

It sounds like there's either a problem with your video card or it's driver.

 

First shut down your system, unplug it, remove the GPU, then put it back in making sure it snaps down all of the way.

Download DDU and follow the guide I'm going to list on how to use it to wipe out your video card driver in safe mode.

Also download the newest version of the driver for your card from the Nvidia site to be ready to install it again.

 

https://windowsreport.com/display-driver-uninstaller-windows-10/

 

http://www.nvidia.com/Download/index.aspx

 

Beyond that, if you're still having trouble, open up your reliability history (windows key - type reliability history), and look for any red warnings at the time when one of these crashes occurred. Double click on them for more details and then copy and paste what they say in here.

[JohnnyShalos]

15 hours ago, stateofpsychosis said:

I doubt your HDD has anything to do with it.

It sounds like there's either a problem with your video card or it's driver.

 

First shut down your system, unplug it, remove the GPU, then put it back in making sure it snaps down all of the way.

Download DDU and follow the guide I'm going to list on how to use it to wipe out your video card driver in safe mode.

Also download the newest version of the driver for your card from the Nvidia site to be ready to install it again.

 

https://windowsreport.com/display-driver-uninstaller-windows-10/

 

http://www.nvidia.com/Download/index.aspx

 

Beyond that, if you're still having trouble, open up your reliability history (windows key - type reliability history), and look for any red warnings at the time when one of these crashes occurred. Double click on them for more details and then copy and paste what they say in here.

I did all the steps that you said me and I also format the pc, but I dont think is a software problem because now the problem is worsed... It shut down itself and when I turn on again, all the light of the mobo and gpu are on but all the fans are off and there no display signal. This is happens everytime I turn on the pc now... I dont know what to do... The pc is new, I build it last month, all the parts are brand new and expensive... Only the PSU is used, it possible to be PSU faults? I dont have extra PSU to check it, I will try to turn off the pc without the GPU, to see if the problem remains...

 

Edit: I check it without gpu, the problem is the same... Any ideas what I can do?

[Shellfish Clive]

Could be an issue with the Motherboard, if the parts are new then most of them if not all should still be in warranty.

 

The only reason I say it's Mobo related is because it sounds like an issue similiar to what I was having about a year ago, my machine would just switch off randomly. I replaced all the parts except the Mobo + CPU, once I swapped both of them it worked fine and I currently use that CPU in a spare machine so it was Mobo related.

 

Is there anything in the System Event Viewer that you can see around the time it switches off?

[JohnnyShalos]

33 minutes ago, Shellfish Clive said:

Could be an issue with the Motherboard, if the parts are new then most of them if not all should still be in warranty.

 

The only reason I say it's Mobo related is because it sounds like an issue similiar to what I was having about a year ago, my machine would just switch off randomly. I replaced all the parts except the Mobo + CPU, once I swapped both of them it worked fine and I currently use that CPU in a spare machine so it was Mobo related.

 

Is there anything in the System Event Viewer that you can see around the time it switches off?

Yes maybe is the mobo because I take off the cmos battery for 5 minutes and I put it back and the pc works correctly for now... BTW I also the fan of the PSU is not working and I dont if this happens after this or before... Is this normal? 

[Shellfish Clive]

The fan should always be on even if you have a controller, CPU's get very hot so the fans need to run even if the machine is idle.

[JohnnyShalos]

25 minutes ago, Shellfish Clive said:

The fan should always be on even if you have a controller, CPU's get very hot so the fans need to run even if the machine is idle.

The PSU is fine, the fans spinning only under load. When you said System Event Viewer, you mean in the reliability history ? In the reliability history the last two critical errors is these: 

 

Problem: Stopped working

Description
Faulting Application Path:    C:\Windows\System32\dwm.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    dwm.exe
Application Version:    10.0.16299.15
Application Timestamp:    7f22d77c
Fault Module Name:    dwmcore.dll
Fault Module Version:    10.0.16299.334
Fault Module Timestamp:    20621821
Exception Code:    8898008d
Exception Offset:    00000000000181dd
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    cdc6
Additional Information 2:    cdc6d198efe0481d9745365e5549df5f
Additional Information 3:    60a3
Additional Information 4:    60a35b3e0f996ebe51a2fe005f7576fa

Extra information about the problem
Bucket ID:    332f37ba6557f0973b191be2467cda5e (1952622572100967006)

 

Problem: Hardware error

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    117
Parameter 1:    ffffc08a266074a0
Parameter 2:    fffff806e6bec170
Parameter 3:    0
Parameter 4:    4c0
OS version:    10_0_16299
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033

Extra information about the problem
Bucket ID:    LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys
Server information:    445707d9-7f79-4df1-b319-9ec678b54728
 

[JohnnyShalos]

On 3/4/2018 at 8:23 PM, stateofpsychosis said:

I doubt your HDD has anything to do with it.

It sounds like there's either a problem with your video card or it's driver.

 

First shut down your system, unplug it, remove the GPU, then put it back in making sure it snaps down all of the way.

Download DDU and follow the guide I'm going to list on how to use it to wipe out your video card driver in safe mode.

Also download the newest version of the driver for your card from the Nvidia site to be ready to install it again.

 

https://windowsreport.com/display-driver-uninstaller-windows-10/

 

http://www.nvidia.com/Download/index.aspx

 

Beyond that, if you're still having trouble, open up your reliability history (windows key - type reliability history), and look for any red warnings at the time when one of these crashes occurred. Double click on them for more details and then copy and paste what they say in here.

Problem: Stopped working

Description
Faulting Application Path:    C:\Windows\System32\dwm.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    dwm.exe
Application Version:    10.0.16299.15
Application Timestamp:    7f22d77c
Fault Module Name:    dwmcore.dll
Fault Module Version:    10.0.16299.334
Fault Module Timestamp:    20621821
Exception Code:    8898008d
Exception Offset:    00000000000181dd
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    cdc6
Additional Information 2:    cdc6d198efe0481d9745365e5549df5f
Additional Information 3:    60a3
Additional Information 4:    60a35b3e0f996ebe51a2fe005f7576fa

Extra information about the problem
Bucket ID:    332f37ba6557f0973b191be2467cda5e (1952622572100967006)

 

Problem: Hardware error

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    117
Parameter 1:    ffffc08a266074a0
Parameter 2:    fffff806e6bec170
Parameter 3:    0
Parameter 4:    4c0
OS version:    10_0_16299
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033

Extra information about the problem
Bucket ID:    LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys
Server information:    445707d9-7f79-4df1-b319-9ec678b54728

[Spyder1384]

5 hours ago, JohnnyCyp said:

Problem: Stopped working

Description
Faulting Application Path:    C:\Windows\System32\dwm.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    dwm.exe
Application Version:    10.0.16299.15
Application Timestamp:    7f22d77c
Fault Module Name:    dwmcore.dll
Fault Module Version:    10.0.16299.334
Fault Module Timestamp:    20621821
Exception Code:    8898008d
Exception Offset:    00000000000181dd
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    cdc6
Additional Information 2:    cdc6d198efe0481d9745365e5549df5f
Additional Information 3:    60a3
Additional Information 4:    60a35b3e0f996ebe51a2fe005f7576fa

Extra information about the problem
Bucket ID:    332f37ba6557f0973b191be2467cda5e (1952622572100967006)

 

Problem: Hardware error

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    117
Parameter 1:    ffffc08a266074a0
Parameter 2:    fffff806e6bec170
Parameter 3:    0
Parameter 4:    4c0
OS version:    10_0_16299
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033

Extra information about the problem
Bucket ID:    LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys
Server information:    445707d9-7f79-4df1-b319-9ec678b54728

 

nvlddmkm.sys points to knows issues with NVIDIA drivers in Windows 10. I would suggest that you download the latest driver from NVIDIAs website then disconnect your computer from LAN so it can't auto-update, uninstall your existing driver and programs pertaining to your video card / video drivers, then restart and install the downloaded driver package.

Also, MAKE SURE to select uninstall driver if you're removing through Windows Device Manager

[Ace McPlane]

12 hours ago, Spyder1384 said:

 

nvlddmkm.sys points to knows issues with NVIDIA drivers in Windows 10. I would suggest that you download the latest driver from NVIDIAs website then disconnect your computer from LAN so it can't auto-update, uninstall your existing driver and programs pertaining to your video card / video drivers, then restart and install the downloaded driver package.

Also, MAKE SURE to select uninstall driver if you're removing through Windows Device Manager

Yep, and DWM is desktop window manager which tends to crash along side the graphics driver so that's two issues pointing to the same suspect. 

 

I'm kind of at a loss if the issue persisted without the GPU installed.

 

It's a long shot, but you may need to update your bios.

Don't do that without caution though as you can brick your motherboard.

 

Do it via a fresh USB 2.0 flash drive and only do it when the weather is good just in case of power outages.

[JohnnyShalos]

2 hours ago, stateofpsychosis said:

Yep, and DWM is desktop window manager which tends to crash along side the graphics driver so that's two issues pointing to the same suspect. 

 

I'm kind of at a loss if the issue persisted without the GPU installed.

 

It's a long shot, but you may need to update your bios.

Don't do that without caution though as you can brick your motherboard.

 

Do it via a fresh USB 2.0 flash drive and only do it when the weather is good just in case of power outages.

Ok thanks i'm going to do that because I notice now that my GPU performance is decrease in games for 5-10fps. But I dont see any problems now after i reset bios and change the power option from "High Performance" to "Balanced".  I think the problem cause it when i was tried to overclocked my GPU last week and then i give up and i change all the settings back to normal except the option "High Performance" from power option in windows settings. Maybe that the option "High Performance" need more power from my PSU ?

[Ace McPlane]

4 minutes ago, JohnnyCyp said:

Ok thanks i'm going to do that because I notice now that my GPU performance is decrease in games for 5-10fps. But I dont see any problems now after i reset bios and change the power option from "High Performance" to "Balanced".  I think the problem cause it when i was tried to overclocked my GPU last week and then i give up and i change all the settings back to normal except the option "High Performance" from power option in windows settings. Maybe that the option "High Performance" need more power from my PSU ?

No, enabling high performance just turns off the ability for the CPU to step down so it stays at max frequency at all times. Your PSU is more than powerful enough.

[i_got_laid_by_a_dragoness]

On 4/2/2018 at 6:20 PM, JohnnyCyp said:

CPU: i7-8700k 

Motherboard: Asus maximus x hero

Ram: Corsair LPX 16gb

GPU: Asus strix 1080ti OC

PSU: Corsair HX750 80 PLUS® Gold Certified
CPU temps idle: 30-35c
CPU temps in games: 50-60c
GPU temps idle: 30-40c
GPU temps in games: 65-80c

 

Check your RAM and your power supply. I highly doubt it's the hard drive causing the problem.