mouse wheel (scroll) hardware problem

[hakeem alfarraj]

so i have this problem with the wheel of my marvo M215 from this bundle mouse which i bought 2 weeks ago and i got this problem 1 week ago and it seems that it's a hardware problem since i tried it on another computer and it still had the same problem, i also think this problem started after uninstalling "x-mouse button control" program, the video, it also seems that any touch activates the stutter.

[DarkEnergy]

Return it, it's probably defective and if it requires software just to function properly that's a bad sign. Also, it looks like a bad brand, every single mouse they show on their website is a knockoff of popular mice by other companies. 

[hakeem alfarraj]

12 minutes ago, DarkEnergy said:

Return it, it's probably defective and if it requires software just to function properly that's a bad sign. Also, it looks like a bad brand, every single mouse they show on their website is a knockoff of popular mice by other companies. 

the problem is that i lost the receipt

[DarkEnergy]

7 minutes ago, hakeem alfarraj said:

the problem is that i lost the receipt

If you got it from a store, you might be able to get store credit if you lost your receipt. If it was an online purchase, there should be a receipt in an email. You could also try contacting the manufacturer to see if they can fix it since it should be considered a defect. 

[hakeem alfarraj]

13 minutes ago, DarkEnergy said:

If you got it from a store, you might be able to get store credit if you lost your receipt. If it was an online purchase, there should be a receipt in an email. You could also try contacting the manufacturer to see if they can fix it since it should be considered a defect. 

thanks for the tip, i will try to go to the store tomorrow and i contacted them via the sales email, couldn't even find the support one.