Floatplane Membership

[PsychoSterope]

So I finally boarded the plane and I was happy to take flight. About 10 days later I got bored, logged into Floatplane and I was looking around at the left panel and noticed the awesome little gear and I decided, "Hey Psycho, click on it!" and thus I did. To my amazement I found my profile. I could change my avatar and add my social links and honestly feel more like I belonged!

 

I proceeded to click on the next tab down, Subscriptions. And this is where my horror begins. Plan - Linus Tech Tips, Monthly amount - $3.00 USD, Status - Cancelled, Next Billing Date - None.... hey WTF!!

 

"No problem," I told myself, "Luke has a great team, I will just contact support and find out why they cancelled me out." I look up, I look down, hell I looked all around www.floatplane.com, NO support links anywhere! No contact us, no social media links, nothing.

 

At this point, after stewing about if for a couple days, I've decided not to even bother with trying to fix my subscription. I've come to respect the hell out of the people at LMG, Luke in particular! Linus, to me anyway, has seemed to become more of an "AS SEEN ON TV" sort of personality over the last year and even seems to be highly bothered at the need to make an appearance on The WAN Show, look how he signed off of the March 23rd, 2018 show. If they can't be bothered, why should I? I'll keep my money and wait the extra week or so for the content on YouTube.

[Eduard the weeb]

https://linustechtips.com/main/announcement/44-floatplane-support-wizard/

 

go here for support

[PsychoSterope]

1 minute ago, Eduard the weeb said:

https://linustechtips.com/main/announcement/44-floatplane-support-wizard/

 

go here for support

I very much appreciate the information, but as a basic first step, before they officially launched it, this should have been listed on floatplane.com. For the future development of the platform and customer retention they should implement this ASAP!

 

For me, because of my need to search the web and my attempt to find that information using the built in search of the forums and not being able to find it simply, I don't find the need to run the wizard and seek further customer support. I only found it by using the web browser search and inputting "float" and finding it redirecting me to the bottom of the page. I'm not a tech noob, far from it, and I am not lazy and I don't need hand holding, but in my opinion, providing a product without even the most basic version of customer support, isn't the best way to do business.