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Freeze, Black Screen and Audio Loop

Farken_OJ
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Hi all,

So I just helped my friend build his new gaming computer and its started crashing quite frequently. The crash generally occurs when hes playing a game or (what we think) something that stresses the GPU. When the crash occurs he generally sees a lower in frames, then the screen turns black and what ever audio was playing loops. We have monitored temps with HWMonitor and they all seems fine, generally don't go above 70 Celsius. We figured out that a crash can be caused by stressing the GPU with furmark. We have tried updating all of his video, sound and generally windows drivers. Also installed the AMD chip set drivers for his mother board. 

 

Any help would be much appreciated

 

Thank you

 

The Computer:

CPU: AMD - Ryzen 5 1600 3.2GHz 6-Core Processor
Motherboard: ASRock - AB350M Pro4 Micro ATX AM4 Motherboard
Memory: Kingston - FURY 16GB (2 x 8GB) DDR4-2400 Memory
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive
Storage: Western Digital - Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: MSI - GeForce GTX 1060 6GB 6GB GAMING X Video Card
Case: Phanteks - ECLIPSE P400S ATX Mid Tower Case
Power Supply: Corsair - CXM 550W 80+ Bronze Certified Semi-Modular ATX Power Supply

 

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https://linustechtips.com/topic/887910-freeze-black-screen-and-audio-loop/
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first, reinstall the nvidia driver that is currently installed.

 

If this doesn't help remove the current installed one and get an older one.

Main System:

Anghammarad : Asrock Taichi x570, AMD Ryzen 7 5800X @4900 MHz. 32 GB DDR4 3600, some NVME SSDs, Gainward Phoenix RTX 3070TI

 

System 2 "Igluna" AsRock Fatal1ty Z77 Pro, Core I5 3570k @4300, 16 GB Ram DDR3 2133, some SSD, and a 2 TB HDD each, Gainward Phantom 760GTX.

System 3 "Inskah" AsRock Fatal1ty Z77 Pro, Core I5 3570k @4300, 16 GB Ram DDR3 2133, some SSD, and a 2 TB HDD each, Gainward Phantom 760GTX.

 

On the Road: Acer Aspire 5 Model A515-51G-54FD, Intel Core i5 7200U, 8 GB DDR4 Ram, 120 GB SSD, 1 TB SSD, Intel CPU GFX and Nvidia MX 150, Full HD IPS display

 

Media System "Vio": Aorus Elite AX V2, Ryzen 7 5700X, 64 GB Ram DDR4 3200 Mushkin, 1 275 GB Crucial MX SSD, 1 tb Crucial MX500 SSD. IBM 5015 Megaraid, 4 Seagate Ironwolf 4TB HDD in raid 5, 4 WD RED 4 tb in another Raid 5, Gainward Phoenix GTX 1060

 

(Abit Fatal1ty FP9 IN SLI, C2Duo E8400, 6 GB Ram DDR2 800, far too less diskspace, Gainward Phantom 560 GTX broken need fixing)

 

Nostalgia: Amiga 1200, Tower Build, CPU/FPU/MMU 68EC020, 68030, 68882 @50 Mhz, 10 MByte ram (2 MB Chip, 8 MB Fast), Fast SCSI II, 2 CDRoms, 2 1 GB SCSI II IBM Harddrives, 512 MB Quantum Lightning HDD, self soldered Sync changer to attach VGA displays, WLAN

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On 1/20/2018 at 5:42 PM, Anghammarad said:

first, reinstall the nvidia driver that is currently installed.

 

If this doesn't help remove the current installed one and get an older one.

Ok so he did that and its still happening. Any other suggestions?

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