Ram Help

[guyzcool]

System:

AMD threadripper 1950x

Asrock x399 

upgraded from single channel ddr4 16gb 2133 to gskill trident rgb 3200 cas 14 4*8gb

gtx 1080ti

ans storage stuff....

 

So heres my problem I activated the xmp profile which showed speed at 3232mhz with cas 14 and detected all 4 slots of ram at 8 gigs each. (I put them in according to my mobo manual...

This picture of task manager explains it I think. I am at a loss as to why the speed isnt faster and the memory isnt showing....

[johndms]

5 minutes ago, guyzcool said:

System:

AMD threadripper 1950x

Asrock x399 

upgraded from single channel ddr4 16gb 2133 to gskill trident rgb 3200 cas 14 4*8gb

gtx 1080ti

ans storage stuff....

 

So heres my problem I activated the xmp profile which showed speed at 3232mhz with cas 14 and detected all 4 slots of ram at 8 gigs each. (I put them in according to my mobo manual...

This picture of task manager explains it I think. I am at a loss as to why the speed isnt faster and the memory isnt showing....

It may help to update the bios if you haven't already. I'm not so familiar with Threadripper, but Ryzen is a pain with memory compatibility issues. I've seen several complaints from people with 16GB with only 8GB showing (8GB reserved). One of those problems was recently solved by switching the ram around in the board sockets. He also installed the AMD Chipset Drivers directly from AMD's site. http://support.amd.com/en-us/download. Not sure which solved the problem, but he came back and said it was working correctly.

[Encrypt]

Mmmm odd, are you on the latest version of your BIOS? as a lot of these issues have been resolved with the latest BIOS updates. Make sure you have your Ram in the correct configuration. Similar to this below.

[johndms]

13 minutes ago, guyzcool said:

I am at a loss as to why the speed isnt faster

When you save changes in bios, go right back into the bios to make sure the overclock didn't fail. It's entirely possible the XMP overclock failed (probably due to old bios), and reverted speeds back to 2133 and then booted. If 3200 doesn't want to work, temporarily try 2933, 2666 and troubleshoot from there.

[guyzcool]

My ram is in A2, B2, C2, D2, as it shows for quad channel in the manual. As for the bios I know I am one generation behind because when I update it enables nvme storage devices which I have none and required a bios flash back. I can try updating again

4 minutes ago, johndms said:

It may help to update the bios if you haven't already. I'm not so familiar with Threadripper, but Ryzen is a pain with memory compatibility issues. I've seen several complaints from people with 16GB with only 8GB showing (8GB reserved). One of those problems was recently solved by switching the ram around in the board sockets. He also installed the AMD Chipset Drivers directly from AMD's site. http://support.amd.com/en-us/download. Not sure which solved the problem, but he came back and said it was working correctly.

 

3 minutes ago, Encrypt said:

Mmmm odd, are you on the latest version of your BIOS? as a lot of these issues have been resolved with the latest BIOS updates. Make sure you have your Ram in the correct configuration. Similar to this below.

 

[guyzcool]

1 minute ago, johndms said:

When you save changes in bios, go right back into the bios to make sure the overclock didn't fail. It's entirely possible the XMP overclock failed (probably due to old bios), and reverted speeds back to 2133 and then booted. If 3200 doesn't want to work, temporarily try 2933, 2666 and troubleshoot from there.

So when I do boot from bios it cycles twice. Meaning it shuts off once, turns on for a sec, turns off, then on and then loads in

[johndms]

Just now, guyzcool said:

So when I do boot from bios it cycles twice. Meaning it shuts off once, turns on for a sec, turns off, then on and then loads in

Sounds like how my Ryzen system behaves. It power cycles a few times (3 before failure with my board) attempting to 'train' the ram sub-timings to something capable of booting. If it reaches a maximum number of attempts, it'll load a failsafe bios with default settings and boot normally. Welcome to AMD, sadly.

[guyzcool]

Just now, johndms said:

Sounds like how my Ryzen system behaves. It power cycles a few times (3 before failure with my board) attempting to 'train' the ram sub-timings to something capable of booting. If it reaches a maximum number of attempts, it'll load a failsafe bios with default settings and boot normally. Welcome to AMD, sadly.

I will try the bios update see if that works... if not it'll take me a bit to respond due to bios flash back and all that jazz. brb

[johndms]

Just now, guyzcool said:

I will try the bios update see if that works... if not it'll take me a bit to respond due to bios flash back and all that jazz. brb

Sounds like they're in the correct slots, just try swapping the ram around. And try the AMD Chipset drivers before trying the newest bios again.

[guyzcool]

14 minutes ago, johndms said:

Sounds like they're in the correct slots, just try swapping the ram around. And try the AMD Chipset drivers before trying the newest bios again.

AMD chipset drivers. I know I uninstalled all my Intel stuff when I updated. I'll poke around for them

[guyzcool]

18 minutes ago, johndms said:

Sounds like they're in the correct slots, just try swapping the ram around. And try the AMD Chipset drivers before trying the newest bios again.

Wait... cpu drivers? I don't have an amd gpu just the boy which is threadripper 1950x

[johndms]

50 minutes ago, guyzcool said:

Wait... cpu drivers? I don't have an amd gpu just the boy which is threadripper 1950x

AMD's chipset drivers for Ryzen and Threadripper. It comes with Ryzen Balanced Power Plan.

http://support.amd.com/en-us/download/chipset?os=Windows+10+-+64

[johndms]

@guyzcool For future reference, were you able to get all 32GB working correctly?

[guyzcool]

1 hour ago, johndms said:

@guyzcool For future reference, were you able to get all 32GB working correctly?

Okay may have chosen your answer a little preemptively. That software has to do with radeo graphics and it's interface with your cpu... I have nvidia so thay didn't help. I tried to eliminate the hardware reserve on the ram... Didn't work. I am updating the bios but my computer has cycled about 10 times so I have to flash it back... the hunt continues I suppose 

[guyzcool]

Okay so I flashed bios back, nothiong has changed memory wise. I will try to reapply the xmp profile and poke around a bit I guess maybe there is a setting I am missing in my bios

[johndms]

25 minutes ago, guyzcool said:

Okay may have chosen your answer a little preemptively. That software has to do with radeo graphics and it's interface with your cpu... I have nvidia so thay didn't help. I tried to eliminate the hardware reserve on the ram... Didn't work. I am updating the bios but my computer has cycled about 10 times so I have to flash it back... the hunt continues I suppose 

It's CHIPSET drivers, man. I'm not talking anything about your GPU. And your CPU does interface with the ram. You want AMD's chipset drivers, but it comes as a package with other crap.

http://www.guru3d.com/files-details/amd-chipset-drivers-download.html

[guyzcool]

6 minutes ago, johndms said:

It's CHIPSET drivers, man. I'm not talking anything about your GPU. And your CPU does interface with the ram. You want AMD's chipset drivers, but it comes as a package with other crap.

http://www.guru3d.com/files-details/amd-chipset-drivers-download.html

I still have it installed the while package thing, but it said it has to be with a usable operating system. I have windows 10, so not sure why it cannot detect

[guyzcool]

These pictures show it's not the ram location because it does infact detect them

[guyzcool]

30 minutes ago, johndms said:

It's CHIPSET drivers, man. I'm not talking anything about your GPU. And your CPU does interface with the ram. You want AMD's chipset drivers, but it comes as a package with other crap.

http://www.guru3d.com/files-details/amd-chipset-drivers-download.html

I have the chipset drivers installed, system reset. No difference, I tried lowering the speed on the ram to 2666, no difference. Still at 2134 mhz and 16.1 gb of it hardware reserved. I do appreciate all your help.  I know this is frustrating, imagine how it is for me, spending 500 on ram that isnt working properly!!!

[johndms]

3 minutes ago, guyzcool said:

I have the chipset drivers installed, system reset. No difference, I tried lowering the speed on the ram to 2666, no difference. Still at 2134 mhz and 16.1 gb of it hardware reserved. I do appreciate all your help.  I know this is frustrating, imagine how it is for me, spending 500 on ram that isnt working properly!!!

I can only go by what others have done and say worked. I'll post a link to the thread I mentioned earlier. He was able to get Windows to detect all of his ram with it in the incorrect slots (single channel). Maybe try that as a temporary test. Put your ram in the wrong slots and see if Windows detects your entire 32GB. If it does, and having the ram in the correct slots only shows half, then it has to be a bios or driver issue. I'm out of options.

 

[guyzcool]

Just now, johndms said:

I can only go by what others have done and say worked. I'll post a link to the thread I mentioned earlier. He was able to get Windows to detect all of his ram with it in the incorrect slots (single channel). Maybe try that as a temporary test. Put your ram in the wrong slots and see if Windows detects your entire 32GB. If it does, and having the ram in the correct slots only shows half, then it has to be a bios or driver issue. I'm out of options.

Okay! I will try that. Interestingly enough I am looking on the asrock website for my ram 

https://www.asrock.com/mb/AMD/X399 Taichi/index.asp#Memory

I see that it has the codes for 8gb cas of 14 @3200 as acceptable memory types but it doesnt show my exact 32 gb kit. So I wonder if that is the issue or if that would even be the issue.

F4-3200C 14Q-32GTZR

3200c= clock speed

14_=Cas latency 

32___=size of kit

 

 

[guyzcool]

11 minutes ago, johndms said:

I can only go by what others have done and say worked. I'll post a link to the thread I mentioned earlier. He was able to get Windows to detect all of his ram with it in the incorrect slots (single channel). Maybe try that as a temporary test. Put your ram in the wrong slots and see if Windows detects your entire 32GB. If it does, and having the ram in the correct slots only shows half, then it has to be a bios or driver issue. I'm out of options.

 

Small problem I'd have to remount my water cooler... not ideal. I'll switch the ram I'm the d2 c2 slots over to d1 c1 see if that changes anything. The one in a2 b2 are going to be left alone because my a1 slot is blocked by fep tubing