Razer kraken pro v2 problem

[Destius]

i bought the razer kraken pro v2 a month ago and they worked fine but,when i turn the volume down to 0 via the volume rocker i can still hear stuff at very low volume and when i turn it up a little bit the volume goes throught the left ear cup only. i took them back tot he store to get them replaced and now after a month of waiting they are back and the same thing happens. i have tried them on my phone and on another pc and it keeps reapeating. anybody who has this headset know if it happens in all of them or if it just a 2nd faulty headset?

[Dreaper]

1 minute ago, Fisting Master said:

i bought the razer kraken pro v2 a month ago and they worked fine but,when i turn the volume down to 0 via the volume rocker i can still hear stuff at very low volume and when i turn it up a little bit the volume goes throught the left ear cup only. i took them back tot he store to get them replaced and now after a month of waiting they are back and the same thing happens. i have tried them on my phone and on another pc and it keeps reapeating. anybody who has this headset know if it happens in all of them or if it just a 2nd faulty headset?

Have you tried updating drivers or installing new ones?

[Destius]

4 minutes ago, Dreaper said:

Have you tried updating drivers or installing new ones?

From where they dont have any drivers on their page.

[Dreaper]

Just now, Fisting Master said:

From where they dont have any drivers on their page.

Razer synapse counts as drivers, also just your default windows sound drivers. Could also be the jack that its plugged into check to make sure its not lose, also try it in different jacks i.e your phone, other computers, etc.

[Destius]

1 minute ago, Dreaper said:

Razer synapse counts as drivers, also just your default windows sound drivers. Could also be the jack that its plugged into check to make sure its not lose, also try it in different jacks i.e your phone, other computers, etc.

oh wow in my phone it works normally maybe synapse will fix it

 

[Dreaper]

Just now, Fisting Master said:

oh wow in my phone it works normally maybe synapse will fix it

 

Check the headphone jack on your computer 

[Destius]

5 minutes ago, Dreaper said:

Check the headphone jack on your computer 

the jack should be fine the older headset worked fine i will take a look

[Destius]

7 minutes ago, Dreaper said:

Check the headphone jack on your computer 

nope it keeps on doing it with synapse and a differenct audio jack on my pc

the synapse app doesnt even support the kraken pro v2

[Dreaper]

Just now, Fisting Master said:

nope it keeps on doing it with synapse and a differenct audio jack on my pc

 

Have you tried updating windows drivers? Installing new windows drivers?

[Destius]

51 minutes ago, Dreaper said:

Have you tried updating windows drivers? Installing new windows drivers?

i updated but nothing

 

[Dreaper]

1 minute ago, Fisting Master said:

i updated but nothing

 

hmm beyond my knowledge then try posting in Troubleshooting, if all else fails then do a clean install 

[Destius]

1 minute ago, Dreaper said:

hmm beyond my knowledge then try posting in Troubleshooting, if all else fails then do a clean install 

ok thanks for your time