Problems with the USB 3.0

[spitfire0o0]

I had a USB3.0 external HDD 

When I plug in my HHD into the 3.0 port on the front of the case

It keeps installing and drop out 

but when I plug into a 2.0 port on the front of the case, it doesn't have any problem

Moreover, when I plug into a 3.0 port on the back of the motherboard, it also doesn't have any problem.

After that, I try to plug in a USB 2.0 flash drive into the 3.0 port on the front of the case, it also works. 

So, why I cant use the HHD on the 3.0 port on the front of the case????

 

[Valkyrie Lenneth]

usb 3 needs both the chipset drivers and usb 3 drivers installed

 

the frontpanel should be usb 3.0 compatible too and connected to ur mobo

 

make sure that the front panel usb isnt set to usb 2.0 mode or legacy mode

 

it could also be a cable length issue

 

the front panel requires a extended cable from the motehrboard to the front panel already, if the distance from motehrboard to device is too long, usb loses its signal strength and it can cause issues ( u could try an super short cable for the hdd )

[Jurrunio]

Maybe the wiring of the front USB 3's or the header for the USB 3 isn't working as intended. 

[spitfire0o0]

Just now, Valkyrie Lenneth said:

usb 3 needs both the chipset drivers and usb 3 drivers installed

 

the frontpanel should be usb 3.0 compatible too and connected to ur mobo

 

make sure that the front panel usb isnt set to usb 2.0 mode or legacy mode

7

I am using the gigabyte X370 and view31 case

 

 make sure that the front panel usb isnt set to usb 2.0 mode or legacy mode => how to check???

[Valkyrie Lenneth]

3 minutes ago, spitfire0o0 said:

I am using the gigabyte X370 and view31 case

 

 make sure that the front panel usb isnt set to usb 2.0 mode or legacy mode => how to check???

motherboard usb settings ( there are settings for the front panel aswell in the motherboard )

 

however the frontpanel can be in a different location then the standard usb settings since it runs off a different chip

[spitfire0o0]

2 minutes ago, Jurrunio said:

Maybe the wiring of the front USB 3's or the header for the USB 3 isn't working as intended. 

I think it should work as I used the USB2.0 flash drive to check.

It works just fine.

[spitfire0o0]

9 minutes ago, Valkyrie Lenneth said:

motherboard usb settings ( there are settings for the front panel aswell in the motherboard )

 

however the frontpanel can be in a different location then the standard usb settings since it runs off a different chip

I just checked and can't find any USB settings.

[Valkyrie Lenneth]

motherboard name? ( fullname )

 

u can check in the manual where the settings are btw P:

[spitfire0o0]

3 minutes ago, Valkyrie Lenneth said:

motherboard name? ( fullname )

 

u can check in the manual where the settings are btw P:

1

Gigabyte GA-AX370-Gaming 5

[Valkyrie Lenneth]

5 minutes ago, spitfire0o0 said:

Gigabyte GA-AX370-Gaming 5

mb_manual_ga-ax370-gaming5_e.pdf

 

page 32\

 

u can add some volt to the front panel and test if that works , there should be a legacy mode , usb modes for frontpanel somwhere too

[spitfire0o0]

6 minutes ago, Valkyrie Lenneth said:

mb_manual_ga-ax370-gaming5_e.pdf

 

page 32\

 

u can add some volt to the front panel and test if that works , there should be a legacy mode , usb modes for frontpanel somwhere too

I just tried but still don't work.

[Valkyrie Lenneth]

1 minute ago, spitfire0o0 said:

I just tried but still don't work.

u have legacy usb support enabled, disable or set it to auto

 

aswell u have only set the voltage compensation for front port 1, port 2 is still default

 

u can also try disabling usb mass storage driver support, ( can cause issues with external drives too )

 

if u connected it to port 2 then it wouldnt have made a difference there

[spitfire0o0]

5 minutes ago, Valkyrie Lenneth said:

u have legacy usb support enabled, disable or set it to auto

 

aswell u have only set the voltage compensation for front port 1, port 2 is still default

 

u can also try disabling usb mass storage driver support, ( can cause issues with external drives too )

 

if u connected it to port 2 then it wouldnt have made a difference there

I tried again and still not working

I don't know when I plug into the USB2.0 just work fine but not the 3.0

[Valkyrie Lenneth]

that is really strange to be honest, it  could even be an issue with the usb3 connector on the motherboard , the case pcb to the usb ports and other stuff o,o if that stuff doesnt fix it its really really strange ._.

[spitfire0o0]

3 minutes ago, Valkyrie Lenneth said:

that is really strange to be honest, it  could even be an issue with the usb3 connector on the motherboard , the case pcb to the usb ports and other stuff o,o if that stuff doesnt fix it its really really strange ._.

if those had problems, it will not work when I plug in the USB 2.0 flash drive too???

but the USB 2.0 flash drive just works fine really strange

[Valkyrie Lenneth]

3 minutes ago, spitfire0o0 said:

if those had problems, it will not work when I plug in the USB 2.0 flash drive too???

but the USB 2.0 flash drive just works fine really strange

it could be that the 2.0 works fine but the 3.0mode is fucked ( 2.0 mode is basicly legacy of 3.0 )

 

u can always force disable legacy and see if taht works , however it could end up meaning ur keyboard wont be detected in the bios ( rarely happens only tho )

[spitfire0o0]

1 minute ago, Valkyrie Lenneth said:

it could be that the 2.0 works fine but the 3.0mode is fucked ( 2.0 mode is basicly legacy of 3.0 )

 

u can always force disable legacy and see if taht works , however it could end up meaning ur keyboard wont be detected in the bios ( rarely happens only tho )

5

it could be that the 2.0 works fine but the 3.0mode is fucked ( 2.0 mode is basicly legacy of 3.0 ) <<<<this means the mobo had broken??

[Valkyrie Lenneth]

1 minute ago, spitfire0o0 said:

it could be that the 2.0 works fine but the 3.0mode is fucked ( 2.0 mode is basicly legacy of 3.0 ) <<<<this means the mobo had broken??

 

i think the front ports just dont support hot swapping on the usb 3.0 mode

 

or a setting ;c

 

i dont think the board is broken or defective at all