RAM help

[grillechese]

hey all, so i was building my friend a PC and we bought the RAM with a ryzen 1400 to go into a ASRock AB350M Pro4.

 

Come to find out that first one of the RAM sticks crapped out AND that the Corsair Vengeance LPX memory wasn't even supported by the mobo.

 

So, it DOES post with only 1 4GB stick, but is it better two just refund the RAM and get different RAM?

 

Or just RMA the RAM? If i do RMA the memory, do i need to send both sticks?

 

Help would be great  

[Gungpae]

Flash the bios with the latest version and both sticks should work

[grillechese]

3 minutes ago, Gungpae said:

Flash the bios with the latest version and both sticks should work

already have, second stick doesn't work

[Gungpae]

Just now, grillechese said:

already have, second stick doesn't work

have you tried different ram slots?

[grillechese]

Just now, Gungpae said:

have you tried different ram slots?

i've tired multiple different combinations. still nothing, but i can try again

 

[Gungpae]

Just now, grillechese said:

i've tired multiple different combinations. still nothing, but i can try again

 

what bios versions does it say in the bios?

[grillechese]

1 minute ago, Gungpae said:

what bios versions does it say in the bios?

3.0 the latest one

[Gungpae]

Just now, grillechese said:

3.0 the latest one

Reset the CMOS and use 2.5

[grillechese]

Just now, Gungpae said:

Reset the CMOS and use 2.5

im guessing 3.0 has had bugs reported in it or something?

[Gungpae]

Just now, grillechese said:

im guessing 3.0 has had bugs reported in it or something?

dunno

3.0 is suppose to come out with AGESA 1.0.0.6a which is supposed to fix memory timings and stuff. Might have some issues

[grillechese]

Just now, Gungpae said:

dunno

3.0 is suppose to come out with AGESA 1.0.0.6a which is supposed to fix memory timings and stuff. Might have some issues

i'll give it a go and see what happens