I cant get my 4K tv to run at 60 Hz

[maddog1234]

Hi all, I have a 4K 60Hz tv (HDMI 2.0) that I am trying to connect to my computer, which is an intel 6600K with a MSI R9 280X. The 280X has mini display ports but i'm not sure if they are 1.1 or 1.2? 

I have a mini display port 1.2 to HDMI 2.0 active adapter and an HDMI 2.0 cable, but am only able to get 30 Hz on my TV. (goes up to 60Hz when I run at 1080p) 

My only guess right now is that my 280X is only mini displayport 1.1

Any other thoughts on what the problem could be?

Thanks in advance

[Guest]

2 minutes ago, maddog1234 said:

Hi all, I have a 4K 60Hz tv (HDMI 2.0) that I am trying to connect to my computer, which is an intel 6600K with a MSI R9 280X. The 280X has mini display ports but i'm not sure if they are 1.1 or 1.2? 

I have a mini display port 1.2 to HDMI 2.0 active adapter and an HDMI 2.0 cable, but am only able to get 30 Hz on my TV. (goes up to 60Hz when I run at 1080p) 

My only guess right now is that my 280X is only mini displayport 1.1

Any other thoughts on what the problem could be?

Thanks in advance

Version 1.2 if this is your card: https://www.msi.com/Graphics-card/R9-280X-GAMING-3G.html#hero-specification

[maddog1234]

thats the card.

 

Any idea what the problem might be?

[Guest]

Just now, maddog1234 said:

thats the card

I'd imagine that the issue either is with the adapter or some settings on your pc or tv

[maddog1234]

they were all bought brand new this week

 

tv:

http://www.visions.ca/Catalogue/Category/Details.aspx?categoryId=15&productId=34761&sku=PLDED4935A

 

adaptor:

https://www.amazon.ca/gp/product/B01MTL7GWD/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

 

HDMI cable:

https://www.amazon.ca/gp/product/B014I8SX4Y/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

 

[Guest]

On 7/14/2017 at 11:00 PM, maddog1234 said:

they were all bought brand new this week

 

tv:

http://www.visions.ca/Catalogue/Category/Details.aspx?categoryId=15&productId=34761&sku=PLDED4935A

 

adaptor:

https://www.amazon.ca/gp/product/B01MTL7GWD/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

 

HDMI cable:

https://www.amazon.ca/gp/product/B014I8SX4Y/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

 

The cord and adapter check out fine, I just can't find any info on whether the tv port is 2.0 certified.

[maddog1234]

heres a picture of the manual

 

 

[Guest]

1 minute ago, maddog1234 said:

heres a picture of the manual

 

 

Go to Settings > System > Display > Display Adapter Properties > Monitor

[maddog1234]

I can put it on 60 Hz but when I test it on UFO test i still only get 30 Hz

[Guest]

Just now, maddog1234 said:

I can put it on 60 Hz but when I test it on UFO test i still only get 30 Hz

What browser are you using for the test? (If edge, it might impact, just a guess though)

[maddog1234]

whenever I turn the TV on I get this message as well

[maddog1234]

im using crome

[Guest]

@maddog1234 Well chrome shouldn't have any issues there... Also not sure how to fix the audio issue. Try plugging the adapter and HDMI cables into different ports.

[Guest]

@maddog1234 Do you have separate speakers or do you plan to use the ones on your tv?

[maddog1234]

I have seperate speakers that I use but the TV speakers also work fine. Im worried that my PC thinks its DVI so is capping the bandwidth at 4K @ 30Hz

[Guest]

4 minutes ago, maddog1234 said:

I have seperate speakers that I use but the TV speakers also work fine. Im worried that my PC thinks its DVI so is capping the bandwidth at 4K @ 30Hz

Try restarting your tv and pc then check to see if its 60hz

[maddog1234]

alright

[maddog1234]

restarting seems to have done the trick!

Thanks a ton!

 

Is there anyway I can give you a like or thumbs up? (literally just made an account to try and figure this out)

[Guest]

Just now, maddog1234 said:

restarting seems to have done the trick!

Thanks a ton!

 

Is there anyway I can give you a like or thumbs up? (literally just made an account to try and figure this out)

At the bottom right of any post/reply you can click one of the 4 icons

[Rune]

That is a weirdly specific tv manual. I like it. More companies should do that.