Can't update windows 10

[A Crazy Walrus]

Hi, I can't update windows 10, I want to buy a game from the store and it says i have to update any help this is what it shows me when i search for update

 

"We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet."

 

i am connected to internet of course but still doesn't work.

[NinJake]

2 minutes ago, A Crazy Walrus said:

Hi, I can't update windows 10, I want to buy a game from the store and it says i have to update any help this is what it shows me when i search for update

 

"We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet."

 

i am connected to internet of course but still doesn't work.

Open powershell and type:

shutdown /r /t 5

 

That will restart the computer after 5 seconds, a legit restart. Not the same as pressing the power symbol and clicking "restart". After your computer comes back up, try checking for updates then.

[A Crazy Walrus]

2 minutes ago, NinJake said:

Open powershell and type:

shutdown /r /t 5

 

That will restart the computer after 5 seconds, a legit restart. Not the same as pressing the power symbol and clicking "restart". After your computer comes back up, try checking for updates then.

still saying the same thing sadly.

 

[NinJake]

What win 10 update is currently installed? 1607? 1703?

[A Crazy Walrus]

Just now, NinJake said:

What win 10 update is currently installed? 1607? 1703?

how do i check that?

[NinJake]

Right click the "start" button on the taskbar, and left click "system". The window that pops up should show some basic information, such as PC name and then "version". You are looking for "version".

[A Crazy Walrus]

Just now, NinJake said:

Right click the "start" button on the taskbar, and left click "system". The window that pops up should show some basic information, such as PC name and then "version". You are looking for "version".

this is all i see, am i blind?

[NinJake]

Left click start button on taskbar. Type "system information" and press enter. There should be version information there as well. I would also check your firewall and disable them, try to update and you can turn firewall back on afterwards.
 

[A Crazy Walrus]

firewall is off also is this the version im looking for?

Just now, NinJake said:

Left click start button on taskbar. Type "system information" and press enter. There should be version information there as well. I would also check your firewall and disable them, try to update and you can turn firewall back on afterwards.
 

 

[NinJake]

Yes, you are on 1607 update. If anything, you can try manually installing the KB article from their website. http://www.catalog.update.microsoft.com/Search.aspx?q=KB4025342

[A Crazy Walrus]

13 minutes ago, NinJake said:

Yes, you are on 1607 update. If anything, you can try manually installing the KB article from their website. http://www.catalog.update.microsoft.com/Search.aspx?q=KB4025342

says this site cant be reached?

 

[NinJake]

Then for whatever reason, your issue is the fact you can't contact Microsofts servers.

 

Try pinging these.

 

• http://windowsupdate.microsoft.com
• http://*.windowsupdate.microsoft.com
• https://*.windowsupdate.microsoft.com
• http://*.update.microsoft.com
• https://*.update.microsoft.com
• http://*.windowsupdate.com
• http://download.windowsupdate.com
• http://download.microsoft.com
• http://*.download.windowsupdate.com
• http://wustat.windows.com
• http://ntservicepack.microsoft.com
• https://*.ws.microsoft.com
• http://*.ws.microsoft.com

 

Or, see if you have DNS issues.

[A Crazy Walrus]

3 hours ago, NinJake said:

Then for whatever reason, your issue is the fact you can't contact Microsofts servers.

 

Try pinging these.

 

• http://windowsupdate.microsoft.com
• http://*.windowsupdate.microsoft.com
• https://*.windowsupdate.microsoft.com
• http://*.update.microsoft.com
• https://*.update.microsoft.com
• http://*.windowsupdate.com
• http://download.windowsupdate.com
• http://download.microsoft.com
• http://*.download.windowsupdate.com
• http://wustat.windows.com
• http://ntservicepack.microsoft.com
• https://*.ws.microsoft.com
• http://*.ws.microsoft.com

 

Or, see if you have DNS issues.

ok none od these work and ive even removed ay malware on my pc just incase that was blacking it still nothing so im asuming its my internet then.

[C2dan88]

If you cannot access those sites then you most likely have installed software such as ShutUp10 or SpyBot Anti-Beacon

 

You need to undo these changes those software have done

Or you can just open you hosts file (as adminstrator) located in C:\Windows\System32\drivers\etc and remove those domains from that file.

[A Crazy Walrus]

On 14/07/2017 at 8:53 PM, C2dan88 said:

If you cannot access those sites then you most likely have installed software such as ShutUp10 or SpyBot Anti-Beacon

 

You need to undo these changes those software have done

Or you can just open you hosts file (as adminstrator) located in C:\Windows\System32\drivers\etc and remove those domains from that file.

do you have a step by step guid on what im looking for? im not very good with software.

[C2dan88]

I cant give you step by step as I do not know what has caused this.

 

I am only assuming you have followed a guide or installed some software, (like the ones I mentioned in my post) at some point to prevent Windows Telemetry and/or Windows Update services from running and this is what I suspect has caused this issue with your windows install unable to run Windows Update.

 

If you cannot figure out what you have done or know how this happened in the first place then consider reinstalling windows.