Microsoft Surface Pro '5' Black Screen

[NPSTR107]

So I don't know if anyone else has come across this problem, but the my new Surface Pro '5' (in normal use) will just randomly go to a black screen, as if it's asleep. However I have to turn the device back on, it shows the Windows logo, and then when I re-login, everything is where I left it.

 

It's like it just randomly goes into hibernate, even though that's no longer a thing with Windows.

 

Anyone know of any fixes?

 

SPEC:

i7 - 256GB - 8GB

[NPSTR107]

It's already happened 3 times today, in the past hour.

[Zando_]

Run a malware scan, and check for updates. Have you messed with the registry at all?

[NPSTR107]

17 minutes ago, Zando Bob said:

Run a malware scan, and check for updates. Have you messed with the registry at all?

All updated. Haven't messed with anything, literally out of the box, brand new.

[NPSTR107]

24 minutes ago, Zando Bob said:

Run a malware scan, and check for updates. Have you messed with the registry at all?

It's driving me insane, it's turned off 4 times in the past two hours.

 

Literally all that it has installed on it is the Adobe CC Suite and the Microsoft Office 365 Suite.

 

It's completely clean...

[Zando_]

1 minute ago, NPSTR107 said:

It's driving me insane, it's turned off 4 times in the past two hours.

 

Literally all that it has installed on it is the Adobe CC Suite and the Microsoft Office 365 Suite.

 

It's completely clean...

Check your settings and see if there's some weird power saving feature or something. 

[NPSTR107]

3 hours ago, Zando Bob said:

Check your settings and see if there's some weird power saving feature or something. 

Got a feeling it could be this, even though I'm constantly using it... (Settings > System > Power > Screen)

[Zando_]

1 minute ago, NPSTR107 said:

Got a feeling it could be this, even though I'm constantly using it...

Yeah. Best to turn off any of Windows 10's location and telemetry features, unless you actually use them. They just seem to cause trouble. 

[NPSTR107]

19 minutes ago, Zando Bob said:

Yeah. Best to turn off any of Windows 10's location and telemetry features, unless you actually use them. They just seem to cause trouble. 

Well I use the Spybot Anti-Beacon so I can disable most of that stuff. Anyway I'll wait and see if it decides to die again.

[NPSTR107]

1 hour ago, Zando Bob said:

Yeah. Best to turn off any of Windows 10's location and telemetry features, unless you actually use them. They just seem to cause trouble. 

So just turning off "Save me power when my device know's i'm away" seems to have fixed it.

 

Typing with a Bluetooth keyboard, using a wireless mouse, and sitting in front of the Windows Face Recognition camera, and it still thought I was away...

[NPSTR107]

3 hours ago, Zando Bob said:

Yeah. Best to turn off any of Windows 10's location and telemetry features, unless you actually use them. They just seem to cause trouble. 

Turned it off and I've been using it for another three or so hours and it's been fine. So that's the problem  

 

At least it wasn't more serious...

[Zando_]

7 hours ago, NPSTR107 said:

Turned it off and I've been using it for another three or so hours and it's been fine. So that's the problem  

 

At least it wasn't more serious...

Awesome! It is weird it thought you were away though...