Trouble shooting programs

[KE2012]

Hey,

I have a bastard program that does not want to run despite all the coaxing I'm giving it, (Comes up [programname] has stopped working instantly after trying to open it) so I need to troubleshoot it. Where would you guys start? I've obviously looked online for a solution, but it's not a very well known / popular program and nothing noteworthy is really online for aid. I've messaged the developers but doubt I'll get a timely response. I've tried disabling AV, doing all the uninstall/reinstall business.  Administrator rights, framework checks, comp mode. (Program is definitely compatible for my OS (Windows 10))

 

If you really wanted this program working, where would you go from here, other then finding a sizeable hammer and hurling insults to intimidate it into life? 

 

Cheers for reading! And cheers in advance to any responses. 

 

(Program in question is VorpX Configure)

 

 

[vaiwalker]

try messing around with the compatibility mode options? try running it with a different user profile?

[Tsuki]

what does it say in event viewer?

[KE2012]

10 hours ago, vaiwalker said:

try messing around with the compatibility mode options? try running it with a different user profile?

I've tried comp modes, as for a new user I'm trying to avoid making a one of those. It will be the last resort if I'm honest. Cheers for the response!

 

10 hours ago, Tsuki said:

what does it say in event viewer?

Aha! I completely forgot this program exists! Anyway, two errors, 

 

The first error,

Spoiler

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name=".NET Runtime" />

  <EventID Qualifiers="0">1026</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-06-01T17:44:26.000000000Z" />

  <EventRecordID>118964</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Karl-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Application: vorpConfig.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 71223CE1</Data>

  </EventData>

  </Event>

 

I've tried repairing The Netframework, no luck, I'll continue to look into this.

 

Second error, 

 

Spoiler

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-06-01T17:44:28.000000000Z" />

  <EventRecordID>118965</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Karl-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data>vorpConfig.exe</Data>

  <Data>17.2.1.0</Data>

  <Data>58ca8731</Data>

  <Data>d3d9.dll</Data>

  <Data>10.0.10240.17113</Data>

  <Data>57cf9149</Data>

  <Data>c0000005</Data>

  <Data>00053ce1</Data>

  <Data>31d4</Data>

  <Data>01d2dafeb5d3544a</Data>

  <Data>C:\Program Files (x86)\Animation Labs\vorpX\vorpConfig.exe</Data>

  <Data>C:\WINDOWS\SYSTEM32\d3d9.dll</Data>

  <Data>328bdd6d-8d80-496b-aa8d-764c4128b44e</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

 

I'm not a whizz kid for this type of thing, so I can't see the problem it is telling me of. 

 

 

Cheers again! Any other suggestions would be greatly appreciated!

[Tsuki]

try completely uninstalling your antivirus and then try running it. dont just temporarily disable it.

 

those error basically just mean the program shit itself when it tried to launch.

you can also try updating all your drivers and updating direct x

[KE2012]

1 hour ago, Tsuki said:

try completely uninstalling your antivirus and then try running it. dont just temporarily disable it.

 

those error basically just mean the program shit itself when it tried to launch.

you can also try updating all your drivers and updating direct x

Alright, I no longer have Anti virus (Windows defender has exceptions for the program), updated all drivers that needed it and directX. The bloody thing still isn't playing ball.