Overheating problem while encoding, just need some tips

[Code-E]

Hey there,

 

I'm currently having some pretty bad overheating (and crashing) problem while encoding with Handbrake. I've only really used laptops so I've never really had to worry about ventilation or fan placement. Basically I just need a few tips on where to start and what to focus my attention on.

 

As well as some general questions.

 

I'm hoping I don't actually have some hardware issues. In the screenshot I attached there's several things that are strange to me. Like the fact that 'FANIN2' randomly jumps to 675000 RPM, the other fans show 0 and the CPU fan is almost 3000 RPM. Also I don't actually have a third case fan. I just have two, and the CPU fan plugged in...

 

I don't want to go on and on because I have no idea what's actually relevant or what other info is needed. 

The fans I have installed are 120mm and are rated for 1200 RPM, but don't actually seem to do much at all.

 

Thanks for any help

 

Spoiler

 

[VinZie]

This is weird.

[Code-E]

1 minute ago, VinZie said:

This is weird.

Anything in particular?

[Ryoku]

2 minutes ago, Code-E said:

Hey there,

 

I'm currently having some pretty bad overheating (and crashing) problem while encoding with Handbrake. I've only really used laptops so I've never really had to worry about ventilation or fan placement. Basically I just need a few tips on where to start and what to focus my attention on.

 

As well as some general questions.

 

I'm hoping I don't actually have some hardware issues. In the screenshot I attached there's several things that are strange to me. Like the fact that 'FANIN2' randomly jumps to 675000 RPM, the other fans show 0 and the CPU fan is almost 3000 RPM. Also I don't actually have a third case fan. I just have two, and the CPU fan plugged in...

 

I don't want to go on and on because I have no idea what's actually relevant or what other info is needed. 

The fans I have installed are 120mm and are rated for 1200 RPM, but don't actually seem to do much at all.

 

Thanks for any help

 

  Hide contents

 

your fans are clearly reading incorrectly, at least on the fanin2 for sure, no way its hitting 675000 rpm. your temp readings are off too -20c yea ok thats not happening unless your running l2n or something similar and I'm gunna go with you aren't, the cpu temps are well below the thermal limit FX chips are like 60-70c

 

[VinZie]

The RPM speed. Sounds like a faulty board sensor?? I am not too sure how to fix the overheating I need to think and research but, 675000 RPM is absurd. As what @Ryoku said.

[Ryoku]

1 minute ago, VinZie said:

The RPM speed. Sounds like a faulty board sensor?? I am not too sure how to fix the overheating I need to think and research but, 675000 RPM is absurd. As what @Ryoku said.

it doesn't look like is overheating either so unless his temp sensors are completely off too its within normal operating temps according to the cpu temp on the pic. which amd sensors are known to be wonky.

[PCGuy_5960]

12 minutes ago, Code-E said:

Like the fact that 'FANIN2' randomly jumps to 675000 RPM,

Do you have a fan hub installed?

[Code-E]

13 minutes ago, Ryoku said:

it doesn't look like is overheating either so unless his temp sensors are completely off too its within normal operating temps according to the cpu temp on the pic. which amd sensors are known to be wonky.

I don't have a problem with temps during idle or even gaming or editing video. It's ONLY when I encode a video with Handbrake. Which lead me to think not enough air was getting to the CPU so I moved a fan from the front to the top. Which seemed to work for one encode, but once I started a second one it crashed again.

 

11 minutes ago, PCGuy_5960 said:

Do you have a fan hub installed?

I don't. For the last like 10 years I've only worked with laptops. I don't even know what a fun hub is in a tower pc.

 

EDIT: I've also only had this computer for a few weeks. Maybe a month.

[PCGuy_5960]

1 minute ago, Code-E said:

I don't. For the last like 10 years I've only worked with laptops. I don't even know what a fun hub is in a tower pc.

That is a false sensor reading then

[Code-E]

Just now, PCGuy_5960 said:

That is a false sensor reading then

Any way to fix that or get a better idea of whats actually going on?

[PCGuy_5960]

Just now, Code-E said:

Any way to fix that or get a better idea of whats actually going on?

You can use a different monitoring program, like NZXT's CAM

[Code-E]

9 minutes ago, PCGuy_5960 said:

You can use a different monitoring program, like NZXT's CAM

I hadn't come across this program before. Thanks. I'll add a screenshot to compare. 

I did notice that in the simplified view the fan RPM was still jumping to 675000 RPM though.

 

Also it seems to be only noticing two fans. CPU and one of the case fans.

Spoiler

Spoiler

 

[PCGuy_5960]

1 minute ago, Code-E said:

I hadn't come across this program before. Thanks. I'll add a screenshot to compare. 

I did notice that in the simplified view the fan RPM was still jumping to 675000 RPM though.

 

Also it seems to be only noticing two fans. CPU and one of the case fans.

  Reveal hidden contents

  Reveal hidden contents

 

I think the sensor is broken...

[Code-E]

Just now, PCGuy_5960 said:

I think the sensor is broken...

Well damn. Now that I've given it some thought, that would be a motherboard issue wouldn't it? Something that can't actually be fixed.

 

Would this also mean that it's not controlling the fans properly? Leading to overheating?

[PCGuy_5960]

1 minute ago, Code-E said:

Well damn. Now that I've given it some thought, that would be a motherboard issue wouldn't it? Something that can't actually be fixed.

 

Would this also mean that it's not controlling the fans properly? Leading to overheating?

Idk... RMA the motherboard maybe?

[Code-E]

Just now, PCGuy_5960 said:

Idk... RMA the motherboard maybe?

Is that possible for a pre-built?

 

I know people say build your own, but having never done it I didn't want to break something. So I kinda compromised.

[PCGuy_5960]

Just now, Code-E said:

Is that possible for a pre-built?

 

I know people say build your own, but having never done it I didn't want to break something. So I kinda compromised.

No, but since it is a prebuilt, you should contact the manufacturer and inform them of this issue. 

[Code-E]

Just now, PCGuy_5960 said:

No, but since it is a prebuilt, you should contact the manufacturer and inform them of this issue. 

Alright. I'll make sure to let them know. 

Thanks for the help!

[PCGuy_5960]

Just now, Code-E said:

Alright. I'll make sure to let them know. 

Thanks for the help!

You're welcome

[LogicalDrm]

This wall of text without anything I could use to troubleshoot. First thing being that you don't mention what are temps when its overheating or throttling. From pic max temps of 47C are good, even for AMD. Second, no mention of which cooler (I assume its stock). ´Third, if this is just about rpms and nothing more, don't mind them. Unless you can actually hear fan ramping, those are just false readings. They are quite common with older AMD boards.

 

RMAing whole thing because some temp and rpm sensors being faulty doesn't do much more than be annoying to you and guys who built it. The probability that next board has also faulty sensors is high, like I said. AMD's older boards are known to have these issues.

[Code-E]

8 hours ago, LoGiCalDrm said:

This wall of text without anything I could use to troubleshoot. First thing being that you don't mention what are temps when its overheating or throttling. From pic max temps of 47C are good, even for AMD. Second, no mention of which cooler (I assume its stock). ´Third, if this is just about rpms and nothing more, don't mind them. Unless you can actually hear fan ramping, those are just false readings. They are quite common with older AMD boards.

 

RMAing whole thing because some temp and rpm sensors being faulty doesn't do much more than be annoying to you and guys who built it. The probability that next board has also faulty sensors is high, like I said. AMD's older boards are known to have these issues.

I don't notice any throttling, it hits about 80C and either locks up (and never comes back) or completely crashes. In my original post I mentioned that it only seems to do it when I encode with Handbrake. Otherwise it seems fine, but now that I've moved a fan I've gotten warnings about my video card hitting 80C. So I'm going to need to get some new fans or move them around.

 

It is a stock cooler. I've barely had the computer long enough to think about changing out coolers.

 

Having only really worked with laptops before I have a lot to learn about cooling practices with towers. I was just reading about PWM which regulates fan speed, the fans that came with the PC aren't that, they seem to run at their rated speed. If they're running at around full speed, why is the system locking up?

[LogicalDrm]

6 minutes ago, Code-E said:

I don't notice any throttling, it hits about 80C and either locks up (and never comes back) or completely crashes. In my original post I mentioned that it only seems to do it when I encode with Handbrake. Otherwise it seems fine, but now that I've moved a fan I've gotten warnings about my video card hitting 80C. So I'm going to need to get some new fans or move them around.

 

It is a stock cooler. I've barely had the computer long enough to think about changing out coolers.

 

Having only really worked with laptops before I have a lot to learn about cooling practices with towers. I was just reading about PWM which regulates fan speed, the fans that came with the PC aren't that, they seem to run at their rated speed. If they're running at around full speed, why is the system locking up?

 

Thats better info. 80C is really high for AMD. So something is wrong with cooler. It shouldn't do that, not even with full load. So do continue with manufacturer. If this would be custom build, I'd advice looking into remounting cooler and replacing thermal paste. If issue continues, getting some cheap aftermarket cooler, like TX3 Evo or M9a.

[Code-E]

2 minutes ago, LoGiCalDrm said:

 

Thats better info. 80C is really high for AMD. So something is wrong with cooler. It shouldn't do that, not even with full load. So do continue with manufacturer. If this would be custom build, I'd advice looking into remounting cooler and replacing thermal paste. If issue continues, getting some cheap aftermarket cooler, like TX3 Evo or M9a.

Sorry about the lack of info. I'll know what to include next time.

 

That might be the first thing I do depending on the response from the manufacturer, just get a new cooler and extra fan.

I haven't had much luck contacting them in the past about a different issue, so hopefully they respond somewhat quickly.

My temporary fix is to set the program to use less CPU cores, which has made the encode painfully long, but it's not overheating at least.

 

Thanks for the help.