Razer Synapse Failure

[IAMScrub]

Hey Team TechTips,

 

You guys seem to use Razer products A LOT. So, you guys have probably had some pull-my-hair-out-this-should-work-why-it-no-work situations. 

 

I'm having one now. I have bought the Razer Ornata Chroma keyboard and when i plug it in, it won't show up in Synapse. All i get is a "For the full experience, please connect a Razer Synapse enabled device." WHICH I HAVE INDEED DONE. The keyboard itself works fine, it registers as "Razer Ornata Chroma" in the device manage, it just wont work in Synapse.Odd thing is, when I plugged the keyboard in, Synapse prompted me to update FOR THE ORNATA. So it did indeed recognize the keyboard, it updated for it, and now it just wont work.

 

List of things i have tried:

Delete and Reinstall Chroma and all Razer apps

Delete all files in all razer directories in Program Files x86 and in ProgramData and then reinstalled

Delete and re install drivers for keyboard.

A variation of all the above events combined with restarts and resets.

Ive been trying for like five hours.

Can someone offer a solution?

[hardtofindinthefuture]

1. send it back or sell it

2. Buy something else

[DoctorZeus]

You might need to update your motherboards USB drivers from the manufacturers website.

[RazerCS]

If you are still encountering this issue, please contact our Support team at http://rzr.to/help and let us look into this for you. 

[IAMScrub]

Update: I got a DeathAdder Chroma and it seems to work perfectly fine in Synapse, but my keyboard just doesnt show up next to it, even though it has the update for the device

[IAMScrub]

On 2/22/2017 at 6:43 PM, DoctorZeus said:

You might need to update your motherboards USB drivers from the manufacturers website.

And i already updated every single possible motherbeard driver, i got the MSI utility