Wrong server locations and high latency

[arbourdaze]

Hello!

 

I am a gamer like I am sure a lot of members of this forum are. I play games such as battlefield, league of legends, rainbow 6 siege. A couple of days ago we had our internet go out in our house, and ever since we have been having weird internet issues. All of the games I play have had ping/latency increase anywhere from 15-20ms. Also, when we run speed tests (tested on multiple devices), it is finding our default location (based off of ping) to be somewhere in Kansas. I am aware that some ISPs have locations in these areas and it could be what is causing this issue, but when I run a check on my location using our IP address, it gives us the correct location. Speed tests are not the only issue, where as the typical chat services I use are detecting my location to be in south/central US region (I am in Ohio). Also, when I ran a traceroute to my typical game server IPs with help from a rep at riot games, we found that my home connection was awesome; however, there were nodes causing extreme packet loss and high ping due to what we believe is improper routing/pathing/node selection(that sounds about what they were telling me). I contacted my service provider and of course they are only able to tell me that my devices is working fine since the speeds are fine. Obviously my device is fine. I have changed regions manually in certain tests and the results came back normal. I am not a networking expert, but for some reason in ALL of my games there seems to be an issue with the nodes/routes selected to reach the server, all going back to finding the incorrect location. Not sure why all of the sudden we are having these issues, but it is annoying to constantly find new ways in which this is messing my internet/gaming experience up in some way or another. My ISP is Time Warner Cable(Spectrum). I am not able to switch ISP. They have attempted to "reset my connection" and "refresh my modem's settings" among other things. None have helped. I have flushed DNS. I have cleared my host's cache. I do not have a VPN. Also, about any other response that I get has not led to a solution. The representative at Riot believes that this is on my ISP's end, but again I am no expert. I am not sure how cable internet works, but when attempting to rescue the internet after it went out, we found an ethernet cord coming from our modem/router and not connecting to anything. We were not sure if this was ever even connected to anything and it is highly unlikely that it became disconnected (since the way our cables are managed). We decided anyways to plug the cable into our cable box(the only similarly branded device with an ethernet port), and all of the sudden the internet began to work. We do not know if it is because of what we did, and we do not know if it was necessary or if it is causing our issues. When we have tried disconnecting the cable again and restarting the modem, we are incapable of getting internet access. Not sure if any of that last part is irrelevant, but I am attempting to provide as much info as possible. Hopefully someone can help me resolve my issue.

 

Thanks!

[Mornincupofhate]

There's a reason why nobody has answered your post in 8 hours. Reformat it instead of just writing out one giant paragraph. Also put a tldr that just gets to the point at the end.

 

I would suggest posting a tracert to one of google's servers, but cross out your ip address obviously.

[CiscoFan]

2 hours ago, Mornincupofhate said:

There's a reason why nobody has answered your post in 8 hours. Reformat it instead of just writing out one giant paragraph. Also put a tldr that just gets to the point at the end.

 

I would suggest posting a tracert to one of google's servers, but cross out your ip address obviously.

 

If you do a tracert to google, it will show the default gateway for your public IP address. For example with me, it shows:

 

Tracing route to google.com [216.58.219.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.10.1
  2     1 ms     1 ms     1 ms  10.0.1.2
  3    28 ms    29 ms    37 ms  nv-184-1-24-1.dhcp.embarqhsd.net [184.1.24.1]<-----Public Default Gateway
  4    27 ms    29 ms    29 ms  lsv2-agw1.inet.qwest.net [75.160.224.57]
  5    35 ms   101 ms   116 ms  los-edge-05.inet.qwest.net [67.14.22.130]
  6    35 ms    36 ms    34 ms  63.237.160.98
  7    35 ms    36 ms    36 ms  209.85.246.127
  8    37 ms    36 ms    36 ms  108.170.237.143
  9    37 ms    34 ms    34 ms  lax17s03-in-f14.1e100.net [216.58.219.14]

Trace complete.

[Mornincupofhate]

8 hours ago, droidrzrlover said:

If you do a tracert to google, it will show the default gateway for your public IP address. For example with me, it shows:

 

Tracing route to google.com [216.58.219.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.10.1
  2     1 ms     1 ms     1 ms  10.0.1.2
  3    28 ms    29 ms    37 ms  nv-.dhcp.embarqhsd.net <-----Public Default Gateway
  4    27 ms    29 ms    29 ms  lsv2-agw1.inet.qwest.net [75.160.224.57]
  5    35 ms   101 ms   116 ms  los-edge-05.inet.qwest.net [67.14.22.130]
  6    35 ms    36 ms    34 ms  63.237.160.98
  7    35 ms    36 ms    36 ms  209.85.246.127
  8    37 ms    36 ms    36 ms  108.170.237.143
  9    37 ms    34 ms    34 ms  lax17s03-in-f14.1e100.net [216.58.219.14]

Trace complete.

Congratulations, everyone on this forum now has access to your public ip. Exactly why I said to remove it.

[CiscoFan]

16 minutes ago, Mornincupofhate said:

Congratulations, everyone on this forum now has access to your public ip and can ddos you to their fullest extent. Exactly why I said to remove it.

That is not my IP address, that is the default gateway for my public IP address. If anyone DDoSes that, they will be taking about 2030 CenturyLink customers offline, including me. The subnet range is 184.1.24.0/21 which means:

 

184.1.24.0 is the network address.

184.1.24.1 is the first usable address.

184.1.31.254 is the last usable address.

184.1.31.255 is the broadcast address.

 

There is subnetting for you.