Laptop Crashing Issues

[jubjub]

My laptop randomly crashes, happens about 4-8 times a day and sometimes it blue screens, but most of the time it just freezes and makes weird noises through my headphones and sometimes the screen freezes sometimes it goes black.

I've watched cpu temps and speeds using speedfan and cpuz and it doesn't look like it's overheating but it could just be getting wrong temps maybe and is overheating? It's been happening for as long as I've owned the laptop (7 months) and I've just ignored it.

[DevilsHand676]

What kind of laptop is it? and what if any external cooler/fans do you have for it?

[jubjub]

1 minute ago, DevilsHand676 said:

What kind of laptop is it? and what if any external cooler/fans do you have for it?

It's a gigabyte gaming laptop with a 970 and 6700hq (can't find the exact model since they aren't being sold anymore, at least here). Also I have no external cooling.

[lx_srs]

7 minutes ago, jubjub said:

My laptop randomly crashes, happens about 4-8 times a day and sometimes it blue screens, but most of the time it just freezes and makes weird noises through my headphones and sometimes the screen freezes sometimes it goes black.

I've watched cpu temps and speeds using speedfan and cpuz and it doesn't look like it's overheating but it could just be getting wrong temps maybe and is overheating? It's been happening for as long as I've owned the laptop (7 months) and I've just ignored it.

Just to verify, what OS are you running? Have you tried running any stress tests?

[jubjub]

Just now, AnnoyedShelf said:

Just to verify, what OS are you running? Have you tried running any stress tests?

Windows 10 and I have run the free 3dmark and played games on it fine, it's only when browsing the internet and watching youtube videos it happens (could be ram issue maybe?)

[DevilsHand676]

2 minutes ago, jubjub said:

It's a gigabyte gaming laptop with a 970 and 6700hq (can't find the exact model since they aren't being sold anymore, at least here). Also I have no external cooling.

It seems the most common reason for crashes in laptops are heating or malware. If you run a scan and it still happens i suggest getting a laptop fan.

 

Here is something I found:

 

When faced with random crashes, here’s a plan of attack:
-Make sure your computer has unrestricted airflow.
-Make sure your computer is free of dirt and dust, and that the fans are all working properly.
-Run a CPU temperature monitoring tool. (RealTemp appears to be one viable utility.)
-Run a memory diagnostic such as Memtest86.
-Run a hard disk diagnostic such as SpinRite.
-Make sure that the operating system and all device drivers are as up-to-date as possible.
-Make sure that anti-virus and anti-spyware utilities are running and up-to-date.
And as always, if the crashing behavior started after a recent change, consider reverting to a system backup taken prior to that change to see if perhaps that change was the reason.

[jubjub]

1 minute ago, DevilsHand676 said:

It seems the most common reason for crashes in laptops are heating or malware. If you run a scan and it still happens i suggest getting a laptop fan.

 

Here is something I found:

 

When faced with random crashes, here’s a plan of attack:
-Make sure your computer has unrestricted airflow.
-Make sure your computer is free of dirt and dust, and that the fans are all working properly.
-Run a CPU temperature monitoring tool. (RealTemp appears to be one viable utility.)
-Run a memory diagnostic such as Memtest86.
-Run a hard disk diagnostic such as SpinRite.
-Make sure that the operating system and all device drivers are as up-to-date as possible.
-Make sure that anti-virus and anti-spyware utilities are running and up-to-date.
And as always, if the crashing behavior started after a recent change, consider reverting to a system backup taken prior to that change to see if perhaps that change was the reason.

I've done most of those besides anti virus stuff as it stops me from doing some of the things I do (I sometimes make viruses and also reverse engineer some viruses on my actual laptop if they're relatively tame), but I don't have any malware I've noticed on it and I do install av programs to scan and uninstall them. I haven't run any hard disk diagnostics but I have almost everything on my ssd and I haven't run any memory diagnostics yet. And the problem has been ever since I first got the laptop.