Where to contact Microsoft?

[Prokart2000]

Hi

i have all my upgrades now and I will be building soon so I was wondering how I get another windows key.

i firstly installed 8.1 on my pc and used the key with it, I then got the free upgrade to Windows 10 but my hdd broke so I could not uninstall.

 

can I just use the 8.1 key with a windows 10 USB drive or do I have to email Microsoft about it, if so where do I ask?

 

 

A side note is that I have no idea how to install the os with partitions and installs as last time my pc was a surprise so any help would be appreciated 

 

thanks again

pro

[C2dan88]

If you are reinstalling Win10 to same PC with no hardware changes you do not need to enter a product key, skip it when it asks.

 

A side note is that I have no idea how to install the os with partitions and installs as last time my pc was a surprise so any help would be appreciated 

???

[Prokart2000]

5 minutes ago, C2dan88 said:

If you are reinstalling Win10 to same PC with no hardware changes you do not need to enter a product key, skip it when it asks.

 

 

 

???

What I mean is I'm upgrading the hardware so I'm not sure what to do 

[bgibbz]

14 minutes ago, Prokart2000 said:

What I mean is I'm upgrading the hardware so I'm not sure what to do 

Do you have your old product key? You should just be able to enter the old key and it will work. I'm not entirely clear on what your issue is, so call Microsoft if you have any questions. 

[Prokart2000]

Just now, bgibbz said:

Do you have your old product key? You should just be able to enter the old key and it will work. I'm not entirely clear on what your issue is, so call Microsoft if you have any questions. 

Yes I have the old key but I thought it was already activated so it doesn't work?

[bgibbz]

1 minute ago, Prokart2000 said:

Yes I have the old key but I thought it was already activated so it doesn't work?

 On oem keys allow for 3 activations(I think). Even if it is out of activations, when you type it in, it will give you an error message with a link to contact Microsoft. Do this, then explain that you upgraded hardware. They will then make the key activatabke. 

[ARikozuM]

1 minute ago, Prokart2000 said:

Yes I have the old key but I thought it was already activated so it doesn't work?

It's been activated but you can still use it on the same motherboard (though I think they removed that stipulation).

[Prokart2000]

2 minutes ago, bgibbz said:

 On oem keys allow for 3 activations(I think). Even if it is out of activations, when you type it in, it will give you an error message with a link to contact Microsoft. Do this, then explain that you upgraded hardware. They will then make the key activatabke. 

The thing is I am going to be installing windows 10 with an 8.1 key if that works?

 

2 minutes ago, ARikozuM said:

It's been activated but you can still use it on the same motherboard (though I think they removed that stipulation).

It's a complete new platform up to skylake from am3+

[ARikozuM]

Just now, Prokart2000 said:

The thing is I am going to be installing windows 10 with an 8.1 key if that works?

 

It's a complete new platform up to skylake from am3+

You can look up "cnet" and "windows 10". It's still free and if you run into any issues, contact Microsoft via e-mail.

[bgibbz]

1 minute ago, Prokart2000 said:

The thing is I am going to be installing windows 10 with an 8.1 key if that works?

 

It's a complete new platform up to skylake from am3+

I would install windows 10 then, click the skip option when prompted for the key, then contacting Microsoft and supply them with your win8 key. They should be able to activate your windows. 

[Prokart2000]

Just now, ARikozuM said:

You can look up "cnet" and "windows 10". It's still free and if you run into any issues, contact Microsoft via e-mail.

Is that for the windows 10 file? If so I should boot that off the USB and try the 8.1 code?

[ARikozuM]

Just now, Prokart2000 said:

Is that for the windows 10 file? If so I should boot that off the USB and try the 8.1 code?

It'll go right through. You don't need the key at all.

[Prokart2000]

2 minutes ago, bgibbz said:

I would install windows 10 then, click the skip option when prompted for the key, then contacting Microsoft and supply them with your win8 key. They should be able to activate your windows. 

Ok thanks, is there a specific email that I should contact them about windows keys?

[bgibbz]

1 minute ago, Prokart2000 said:

Ok thanks, is there a specific email that I should contact them about windows keys?

When you boot into inactivated windows, and then going into he activation setttings, there should be a link to contact Microsoft. Use this link as I think it automatically opens a ticket. 

[Prokart2000]

3 minutes ago, bgibbz said:

When you boot into inactivated windows, and then going into he activation setttings, there should be a link to contact Microsoft. Use this link as I think it automatically opens a ticket. 

Ok thanks, do you know of a guide of how to put windows 10 on a USB and install it I don't know the software side very well

[Prokart2000]

35 minutes ago, ARikozuM said:

It'll go right through. You don't need the key at all.

I found an ISO file on the Microsoft website but i don't know how I make a bootable USB from it, do you know how?

[ARikozuM]

6 minutes ago, Prokart2000 said:

I found an ISO file on the Microsoft website but i don't know how I make a bootable USB from it, do you know how?

They have a tool on the website. I'm on mobile at the moment so I can't help out too much.

[Prokart2000]

25 minutes ago, ARikozuM said:

They have a tool on the website. I'm on mobile at the moment so I can't help out too much.

Ok I found the ISO file but I'm not sure if that's the tool as I'm on mobile too

[ARikozuM]

Just now, Prokart2000 said:

Ok I found the ISO file but I'm not sure if that's the tool as I'm on mobile too

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

[Prokart2000]

5 minutes ago, ARikozuM said:

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

Thanks!

[Prokart2000]

24 minutes ago, ARikozuM said:

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

How would I download the file of windows 10 onto it though as that is the tool, where do I get the actual os?

[Prokart2000]

24 minutes ago, ARikozuM said:

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

How would I download the file of windows 10 onto it though as that is the tool, where do I get the actual os?

[ARikozuM]

1 minute ago, Prokart2000 said:

How would I download the file of windows 10 onto it though as that is the tool, where do I get the actual os?

The OS should be on the tool itself.

 

https://www.microsoft.com/en-us/software-download/windows10

[Prokart2000]

2 minutes ago, ARikozuM said:

The OS should be on the tool itself.

 

https://www.microsoft.com/en-us/software-download/windows10

Thanks, I will get both of these on my laptop and give it a go after I have built it

[Prokart2000]

15 hours ago, ARikozuM said:

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

I'm trying to install it on my USB but it says no flash drive detected even though it shows up on my pc