Buying a one plus 3...UG

[alexbianchi15]

So today I went to buy a one plus 3, and I have so far no had the most pleasant experience.

 

It started out and I select the one plus 3, put it in my cart, put in my address all the while ignoring the 3 WEEKS to ship. However, upon going to enter an American Express, it wouldn't accept. Fine, whatever, I go to my visa. I place the order and guess what, there has been an error with the payment. I go and i "checkout" multiple times under the same order number so I don't get fined multiple times, and it won't work. I call them up, and I tell them everything and they were no help. They asked me so many questions I had already answered, but they kept on saying "24-48 hours. The website told me the order wouldn't even be processed if I didn't pay. I guess I will wait for the 24 to 48 hours and see however I do not think it will change much.

[MrDrWho13]

11 minutes ago, alexbianchi15 said:

So today I went to buy a one plus 3, and I have so far no had the most pleasant experience.

 

It started out and I select the one plus 3, put it in my cart, put in my address all the while ignoring the 3 WEEKS to ship. However, upon going to enter an American Express, it wouldn't accept. Fine, whatever, I go to my visa. I place the order and guess what, there has been an error with the payment. I go and i "checkout" multiple times under the same order number so I don't get fined multiple times, and it won't work. I call them up, and I tell them everything and they were no help. They asked me so many questions I had already answered, but they kept on saying "24-48 hours. The website told me the order wouldn't even be processed if I didn't pay. I guess I will wait for the 24 to 48 hours and see however I do not think it will change much.

Wow bad news. Have you tried Amazon?

[Dayen]

Oneplus has pretty bad customer service.  You might want to try waiting a little for the phone to actually be available since they are always on backorder

[kirashi]

2 hours ago, alexbianchi15 said:

So today I went to buy a one plus 3, and I have so far no had the most pleasant experience.

 

It started out and I select the one plus 3, put it in my cart, put in my address all the while ignoring the 3 WEEKS to ship. However, upon going to enter an American Express, it wouldn't accept. Fine, whatever, I go to my visa. I place the order and guess what, there has been an error with the payment. I go and i "checkout" multiple times under the same order number so I don't get fined multiple times, and it won't work. I call them up, and I tell them everything and they were no help. They asked me so many questions I had already answered, but they kept on saying "24-48 hours. The website told me the order wouldn't even be processed if I didn't pay. I guess I will wait for the 24 to 48 hours and see however I do not think it will change much.

Have you verified it's not a problem with your payment card?

Some banks flag certain transactions because they seem unusual or suspicious.

I would contact your bank first to make sure the problem isn't on their end, and hence your end.

[dizmo]

Surprise! That's one of the things a budget phone gets you.

I'd contact your bank before contacting OnePlus. They'll be able to help you a lot more.

 

Also, they've been saying for a while there will be a delay because of an issue with component supply. The three weeks shouldn't be much of a surprise.

 

What made you go OnePlus instead of Axon 7, or one of the upcoming LeEco phones?

[alexbianchi15]

18 hours ago, MrDrWho13 said:

Wow bad news. Have you tried Amazon?

Amazon is significantly more expensive or else I would. lol.