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OCZ ARC SSD LOCKED - Dell 990

pbgben
By pbgben
in Storage Devices
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Posted

Hello,

 

I booted my computer one morning to a dialog asking for the HDD PASSWORD. I had not set a password and after some googling was unable to unlock it, even when using the hdperm commands. \

 

The SSD is an OCZ ARC 100 (120GB) It should be under warranty but would rather fix it my self if needed, the data would have been nice to keep but a wipe is fine. (Secure wipe command was unsuccessful)

 

Thanks for your time,

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Did you try a debug script on the drive?

                  Did I help you to fix your problem or at least did offer somewhat valuable advice? Consider giving my post a "informative" or "thumbs up".

SYSTEM 2: Modded G3 case with Gigabyte GA-G33M-S2L, Intel E8600 (O.C to 4.2GHz.), 4GB GSkill PC8500, Nvidia 8800GTS (512M), Cooling provided by Scythe Big Shrunkin, HDD 1 = OSX 10.9.5, HDD 2 = Windows 7 Pro X64. (Placed 3rd in MacMod  of the year 2012) (For info see:  http://insanelymac.com/forum/topic/285641-and-the-winner-for-macmod-of-2012-is/

LAPTOP: Inspiron 1720, Modded BIOS, X9000 Core 2 extreme OC'ed and undervolted to 3.4GHz (windows only) , 6GB DDR2 800, 8600M GT, 1920x1200 Glossy display, Sigmatel Audio, 2 Kingston HyperX 120GB drives (1 with Windows 7 x64 pro & 1 with OSX 10.9.5) X9000 Processor World Record Holder since 02/2013 on Geekbench 2 : http://browser.primatelabs.com/geekbench2/search?dir=desc&q=x9000&sort=score

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root@PartedMagic:~# hdparm -I /dev/sda

/dev/sda:

ATA device, with non-removable media
	Model Number:       OCZ-ARC100                              
	Serial Number:      A22L0061519001800   
	Firmware Revision:  1.01    
	Transport:          Serial, ATA8-AST, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
	Supported: 8 7 6 5 
	Likely used: 8
Configuration:
	Logical		max	current
	cylinders	16383	16383
	heads		16	16
	sectors/track	63	63
	--
	CHS current addressable sectors:   16514064
	LBA    user addressable sectors:  234441648
	LBA48  user addressable sectors:  234441648
	Logical  Sector size:                   512 bytes
	Physical Sector size:                   512 bytes
	device size with M = 1024*1024:      114473 MBytes
	device size with M = 1000*1000:      120034 MBytes (120 GB)
	cache/buffer size  = unknown
	Nominal Media Rotation Rate: Solid State Device
Capabilities:
	LBA, IORDY(can be disabled)
	Queue depth: 32
	Standby timer values: spec'd by Standard, no device specific minimum
	R/W multiple sector transfer: Max = 1	Current = 1
	DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6 
	     Cycle time: min=120ns recommended=120ns
	PIO: pio0 pio1 pio2 pio3 pio4 
	     Cycle time: no flow control=120ns  IORDY flow control=120ns
Commands/features:
	Enabled	Supported:
	   *	SMART feature set
	   *	Security Mode feature set
	   *	Power Management feature set
	   *	Write cache
	   *	Look-ahead
	   *	Host Protected Area feature set
	   *	WRITE_BUFFER command
	   *	READ_BUFFER command
	   *	DOWNLOAD_MICROCODE
	    	SET_MAX security extension
	   *	48-bit Address feature set
	   *	Device Configuration Overlay feature set
	   *	Mandatory FLUSH_CACHE
	   *	FLUSH_CACHE_EXT
	   *	SMART self-test
	   *	General Purpose Logging feature set
	   *	64-bit World wide name
	   *	Segmented DOWNLOAD_MICROCODE
	   *	Gen1 signaling speed (1.5Gb/s)
	   *	Gen2 signaling speed (3.0Gb/s)
	   *	Gen3 signaling speed (6.0Gb/s)
	   *	Native Command Queueing (NCQ)
	   *	Host-initiated interface power management
	   *	DMA Setup Auto-Activate optimization
	   *	Software settings preservation
	   *	Data Set Management TRIM supported (limit unknown)
Security: 
	Master password revision code = 43357
		supported
		enabled
		locked
	not	frozen
	not	expired: security count
	not	supported: enhanced erase
	Security level high
Logical Unit WWN Device Identifier: 5e83a97100064ca0
	NAA		: 5
	IEEE OUI	: e83a97
	Unique ID	: 100064ca0
Checksum: correct
root@PartedMagic:~#

 

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smartctl 6.0 2012-10-10 r3643 [i686-linux-3.5.6-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     OCZ-ARC100
Serial Number:    A22L0061519001800
LU WWN Device Id: 5 e83a97 100064ca0
Firmware Version: 1.01
User Capacity:    120,034,123,776 bytes [120 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ATA8-ACS (minor revision not indicated)
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Oct  6 22:51:56 2016 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
No failed Attributes found.

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x1d) SMART execute Offline immediate.
					No Auto Offline data collection support.
					Abort Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					No Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x00)	Error logging NOT supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   0) minutes.
Extended self-test routine
recommended polling time: 	 (   0) minutes.

SMART Attributes Data Structure revision number: 18
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0000   174   174   000    Old_age   Offline      -       48814 (0 47653)
  9 Power_On_Hours          0x0000   100   100   000    Old_age   Offline      -       16346942 (0 0 96)
 12 Power_Cycle_Count       0x0000   100   100   000    Old_age   Offline      -       1906378222
171 Unknown_Attribute       0x0000   100   100   000    Old_age   Offline      -       0
174 Unknown_Attribute       0x0000   100   100   000    Old_age   Offline      -       3263431440
195 Hardware_ECC_Recovered  0x0000   100   100   000    Old_age   Offline      -       2732654899
196 Reallocated_Event_Count 0x0000   100   100   000    Old_age   Offline      -       8765 (0 12352)
197 Current_Pending_Sector  0x0000   100   100   000    Old_age   Offline      -       3875838782
208 Unknown_SSD_Attribute   0x0000   100   100   000    Old_age   Offline      -       579
210 Unknown_Attribute       0x0000   100   100   000    Old_age   Offline      -       0
224 Unknown_SSD_Attribute   0x0000   100   100   000    Old_age   Offline      -       0
233 Media_Wearout_Indicator 0x0000   081   081   000    Old_age   Offline      -       81
241 Total_LBAs_Written      0x0000   100   100   000    Old_age   Offline      -       3015474270328
242 Total_LBAs_Read         0x0000   100   100   000    Old_age   Offline      -       6830014008572
249 Unknown_Attribute       0x0000   100   100   000    Old_age   Offline      -       34500897186429

SMART Error Log Version: 1
No Errors Logged

Warning! SMART Self-Test Log Structure error: invalid SMART checksum.
SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


Selective Self-tests/Logging not supported

 

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Posted
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10 minutes ago, zanthros said:

Did you try a debug script on the drive?

Posted the hdparm and smart data above.

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So you want to wipe the drive? Is this correct?

 

                  Did I help you to fix your problem or at least did offer somewhat valuable advice? Consider giving my post a "informative" or "thumbs up".

SYSTEM 2: Modded G3 case with Gigabyte GA-G33M-S2L, Intel E8600 (O.C to 4.2GHz.), 4GB GSkill PC8500, Nvidia 8800GTS (512M), Cooling provided by Scythe Big Shrunkin, HDD 1 = OSX 10.9.5, HDD 2 = Windows 7 Pro X64. (Placed 3rd in MacMod  of the year 2012) (For info see:  http://insanelymac.com/forum/topic/285641-and-the-winner-for-macmod-of-2012-is/

LAPTOP: Inspiron 1720, Modded BIOS, X9000 Core 2 extreme OC'ed and undervolted to 3.4GHz (windows only) , 6GB DDR2 800, 8600M GT, 1920x1200 Glossy display, Sigmatel Audio, 2 Kingston HyperX 120GB drives (1 with Windows 7 x64 pro & 1 with OSX 10.9.5) X9000 Processor World Record Holder since 02/2013 on Geekbench 2 : http://browser.primatelabs.com/geekbench2/search?dir=desc&q=x9000&sort=score

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Just now, zanthros said:

So you want to wipe the drive? Is this correct?

 

I don't think I will be able to unlock it, I assume its corrupted. So if a wipe brings it back into a usable state then yes please. 

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did you install hard drive lock software or is this something that appeared out of nowhere?

                  Did I help you to fix your problem or at least did offer somewhat valuable advice? Consider giving my post a "informative" or "thumbs up".

SYSTEM 2: Modded G3 case with Gigabyte GA-G33M-S2L, Intel E8600 (O.C to 4.2GHz.), 4GB GSkill PC8500, Nvidia 8800GTS (512M), Cooling provided by Scythe Big Shrunkin, HDD 1 = OSX 10.9.5, HDD 2 = Windows 7 Pro X64. (Placed 3rd in MacMod  of the year 2012) (For info see:  http://insanelymac.com/forum/topic/285641-and-the-winner-for-macmod-of-2012-is/

LAPTOP: Inspiron 1720, Modded BIOS, X9000 Core 2 extreme OC'ed and undervolted to 3.4GHz (windows only) , 6GB DDR2 800, 8600M GT, 1920x1200 Glossy display, Sigmatel Audio, 2 Kingston HyperX 120GB drives (1 with Windows 7 x64 pro & 1 with OSX 10.9.5) X9000 Processor World Record Holder since 02/2013 on Geekbench 2 : http://browser.primatelabs.com/geekbench2/search?dir=desc&q=x9000&sort=score

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5 minutes ago, zanthros said:

did you install hard drive lock software or is this something that appeared out of nowhere?

It just happened one morning, the computer had been left for the weekend and on the Monday it was requesting a password. (It had shut itself down over the weekend some time, no power faults) Was running WIN10 before the anniversary update.

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So does the system go through a boot up sequence or does it go right away to a hdd password request?

 

                  Did I help you to fix your problem or at least did offer somewhat valuable advice? Consider giving my post a "informative" or "thumbs up".

SYSTEM 2: Modded G3 case with Gigabyte GA-G33M-S2L, Intel E8600 (O.C to 4.2GHz.), 4GB GSkill PC8500, Nvidia 8800GTS (512M), Cooling provided by Scythe Big Shrunkin, HDD 1 = OSX 10.9.5, HDD 2 = Windows 7 Pro X64. (Placed 3rd in MacMod  of the year 2012) (For info see:  http://insanelymac.com/forum/topic/285641-and-the-winner-for-macmod-of-2012-is/

LAPTOP: Inspiron 1720, Modded BIOS, X9000 Core 2 extreme OC'ed and undervolted to 3.4GHz (windows only) , 6GB DDR2 800, 8600M GT, 1920x1200 Glossy display, Sigmatel Audio, 2 Kingston HyperX 120GB drives (1 with Windows 7 x64 pro & 1 with OSX 10.9.5) X9000 Processor World Record Holder since 02/2013 on Geekbench 2 : http://browser.primatelabs.com/geekbench2/search?dir=desc&q=x9000&sort=score

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guess you fixed it...

                  Did I help you to fix your problem or at least did offer somewhat valuable advice? Consider giving my post a "informative" or "thumbs up".

SYSTEM 2: Modded G3 case with Gigabyte GA-G33M-S2L, Intel E8600 (O.C to 4.2GHz.), 4GB GSkill PC8500, Nvidia 8800GTS (512M), Cooling provided by Scythe Big Shrunkin, HDD 1 = OSX 10.9.5, HDD 2 = Windows 7 Pro X64. (Placed 3rd in MacMod  of the year 2012) (For info see:  http://insanelymac.com/forum/topic/285641-and-the-winner-for-macmod-of-2012-is/

LAPTOP: Inspiron 1720, Modded BIOS, X9000 Core 2 extreme OC'ed and undervolted to 3.4GHz (windows only) , 6GB DDR2 800, 8600M GT, 1920x1200 Glossy display, Sigmatel Audio, 2 Kingston HyperX 120GB drives (1 with Windows 7 x64 pro & 1 with OSX 10.9.5) X9000 Processor World Record Holder since 02/2013 on Geekbench 2 : http://browser.primatelabs.com/geekbench2/search?dir=desc&q=x9000&sort=score

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Not yet, been trying to get Dell to supply a master password but seems only the drive manufacturer can do that. OCZ goes through Toshiba now, and will likely just RMA as they're still in warranty. I suspect the drive is dead.

 

Thanks for helping though.

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Well you might want to look at this first: https://www.geckoandfly.com/4093/unlock-and-recover-hard-drive-password-hard-disk-password-removal-tool/

                  Did I help you to fix your problem or at least did offer somewhat valuable advice? Consider giving my post a "informative" or "thumbs up".

SYSTEM 2: Modded G3 case with Gigabyte GA-G33M-S2L, Intel E8600 (O.C to 4.2GHz.), 4GB GSkill PC8500, Nvidia 8800GTS (512M), Cooling provided by Scythe Big Shrunkin, HDD 1 = OSX 10.9.5, HDD 2 = Windows 7 Pro X64. (Placed 3rd in MacMod  of the year 2012) (For info see:  http://insanelymac.com/forum/topic/285641-and-the-winner-for-macmod-of-2012-is/

LAPTOP: Inspiron 1720, Modded BIOS, X9000 Core 2 extreme OC'ed and undervolted to 3.4GHz (windows only) , 6GB DDR2 800, 8600M GT, 1920x1200 Glossy display, Sigmatel Audio, 2 Kingston HyperX 120GB drives (1 with Windows 7 x64 pro & 1 with OSX 10.9.5) X9000 Processor World Record Holder since 02/2013 on Geekbench 2 : http://browser.primatelabs.com/geekbench2/search?dir=desc&q=x9000&sort=score

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  • 7 years later...
Posted

i had this ssd fooling up quite a several times. what helps each time is to unplug it and leave disconnected for 12-24 hours. on next boot the SMART stats should be reset to zero (except remaining lifetime)

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