Cant access my routerr's ui

[captainmonkftw]

when i put my deafult gateway into chrome i get the following msg  ERR_CONNECTION_REFUSED  

ive got an edimax br-6524n router. 

ill be rly happy if someone can help me troubleshoot this cuz i dont know anything about networking .

[done12many2]

1 minute ago, captainmonkftw said:

when i put my deafult gateway into chrome i get the following msg  ERR_CONNECTION_REFUSED  

ive got an edimax br-6524n router. 

ill be rly happy if someone can help me troubleshoot this cuz i dont know anything about networking .

 

Have you powered down the router, turned it back on and retried?  UIs hang sometimes on routers and they just need a simple restart.

[KuJoe]

Did you try https:// instead of http://?

[Matgeroe]

Could you sketch the situation. Do you have one router that handles all your outbound request and runs DHCP?

[unidentical]

Sometimes that breathe will mean your internet options advanced tab doesn't have the correct security options configured. 

 

Depending on when the router you need you may need to enable additional SSL or TLS settings.

[captainmonkftw]

22 minutes ago, done12many2 said:

 

Have you powered down the router, turned it back on and retried?  UIs hang sometimes on routers and they just need a simple restart.

yea i tried that and no result

[Matgeroe]

open a new command prompt window (windowskey +R) 

typ "ping ipOfRouterHere"

and show us what is says

[KuJoe]

Also try to factory default it if you really need to get into it (you'll lose any settings you entered into it before losing access to the web GUI though).

Quote

Press and hold the WPS button for over 20 seconds, until the power LED begins to flash. Please wait a few minutes for the product to restart. When the device restarts, all settings will be reset to default settings.

 

[captainmonkftw]

24 minutes ago, Matgeroe said:

Could you sketch the situation. Do you have one router that handles all your outbound request and runs DHCP?

[Matgeroe]

2 minutes ago, KuJoe said:

Also try to factory default it if you really need to get into it (you'll lose any settings you entered into it before losing access to the web GUI though).

 

please consider this a last resort

[captainmonkftw]

30 minutes ago, Matgeroe said:

open a new command prompt window (windowskey +R) 

typ "ping ipOfRouterHere"

and show us what is says

when i ping to my gateway everything looks fine and when i ping to my router's ipv4 no response 

[captainmonkftw]

5 minutes ago, Matgeroe said:

please consider this a last resort

btw for some reason my deafult gateway is my modem's ipv4

[Matgeroe]

Just now, captainmonkftw said:

btw for some reason my deafult gateway is my modem's ipv4

do you have 2 separated devices or one?

 

[captainmonkftw]

Just now, Matgeroe said:

do you have 2 separated devices or one?

 

two 

[KuJoe]

2 minutes ago, captainmonkftw said:

btw for some reason my deafult gateway is my modem's ipv4

That shouldn't be right, can you run ipconfig /all in a command-line and post the output?

[captainmonkftw]

2 minutes ago, KuJoe said:

That shouldn't be right, can you run ipconfig /all in a command-line and post the output?

[Matgeroe]

Just now, captainmonkftw said:

two 

normally you would have a router distributing IPs in a network (DHCP leases) and a modem just giving the router a lease so if your modems ipv4 is your default gateway that would imply that DHCP is enabled on the modem and that you don't have a lease form your router. please run this command: "tracert ipofmodem" in a cmd prompt

[KuJoe]

Try both 172.16.254.254 and 192.168.254.254, one of those should work.

[captainmonkftw]

1 minute ago, KuJoe said:

Try both 172.16.254.254 and 192.168.254.254, one of those should work.

tried both. still not working and i get  ERR_CONNECTION_REFUSED on chrome 

[Matgeroe]

1 minute ago, captainmonkftw said:

Your DHCP is running in a class C network and your Gateway is in a class B network that isn't right. Is this a home environment?

[captainmonkftw]

1 minute ago, Matgeroe said:

Your DHCP is running in a class C network and your Gateway is in a class B network that isn't right. Is this a home environment?

yep it is a home environment 

[Matgeroe]

Just now, captainmonkftw said:

yep

Please run open cmd and run:

tracert 172.16.254.254 

and show us output

[captainmonkftw]

2 minutes ago, Matgeroe said:

Please run open cmd and run:

tracert 172.16.254.254 

and show us output

its:

1     1 ms  1 ms   2 ms  172.16.254.254 

trace complete

[Matgeroe]

5 minutes ago, captainmonkftw said:

its:

1     1 ms  1 ms   2 ms  172.16.254.254 

trace complete

and thats the ip of your modem correct?

that would mean that you are directly connected to your modem and therefore can't access your router

[captainmonkftw]

1 minute ago, Matgeroe said:

and thats the ip of your modem correct?

that would mean that you are directly connected to your modem

but why on this pic windows shows that im connected to the router?