Phone connection issues

[rob3342421]

Hi there, first off I was not sure where to put this so I left it here, hopefully its in the right area.

 

So I have been having odd problems here and there with Windows 10 for a while and I haven't been able to fix them. Things like not being able to connect an Xbox One controller to the PC or stream movies to the Xbox itself. But now I need to access files on my mobile phone and I'm getting an error in the devices properties that reads:

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

 

I have tried talking to Microsoft who could not fix the issue and offered me advanced technical support for a price. I told them that I'm not paying so hopefully someone else on this forum has had this issue and can help me.

 

I have tried reinstalling the driver, USB drivers and what have you but it still has the same issue.

[MrDrWho13]

This is a long shot, since you're probably way beyond this at this point, but have you chosen media device when plugging your phone in? (In the notification tray of the phone)

[rob3342421]

It's set to MTP I think if that's what you mean?

 

Update::

 

I have emailed Samsung now to try and get an answer to the issue, I'll update again once they've replied. Hopefully this will sort the problem!

 

Update 2::

 

Samsung replied with:

 

Spoiler

Dear Mr (OP)

 

Thank you for your email. Your customer reference number is (removed)

 

I am very sorry to hear that you are experiencing PC connection issues with your device.

 

With regard to your query, I would advise that you try downloading and using our newest backup and restore program called Smart Switch. This software will act as a driver for your device and is fully optimised to run with devices operating Android version 4 or higher. Please visit the link below to learn more about and download Smart Switch to your PC or Mac:

 

http://www.samsung.com/uk/smart-switch/

 

I hope this helps resolve your query however I am happy to provide further assistance if required.

If you require additional support please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and I will be more than happy to help.

Alternatively you can visit our Support website where you will find FAQs, How-To-Videos and other useful information for Samsung products.

 

 

Kind regards,

 

 

Will
Customer Service Representative

www.samsung.com/uk/support 

Twitter Facebook 

Which of course did not fix anything so I have replied with:

 

Spoiler

I’m still getting issues connecting I have installed smart switch on both my Samsung Galaxy S5 and the PC. I have also reinstalled the driver via smart switch and nothing is working. Furthermore I wish to access the files stored on the phone not migrate them to a new device, is there a way to do this using smart switch.

 

I believe the problem is with the desktop PC as the attached screenshot suggests with error code:

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

 

Can you help with registry errors? PS the other MTP device is my iPad so it’s not just this device also suggesting its an issue with the PC.

I have uploaded the screenshot. Any help appreciated!!

[rob3342421]

So everything is fixed! I did not fix it, instead the recent update to the 1607 build has fixed everything!

 

Which means that the problem was with Windows in the first place and their attempt to get money out of me for tech support was unfair!

 

Still, I'm happy that it is sorted! Sorry if you're looking for an answer but mine was sorted with the summer update!