Headset not detected by windows

[Hoibard]

I've had my headset for a while and everything has been fine until today when windows decided not to detect it at all. It's connected via a USB port and Steelseries engine has detected that it is plugged it. It's not however visible in the "playback devices" window. It's not just deactivated because I have enabled so that you can see deactivated things.

I have tried restarting my computer but that didn't solve the problem.

I haven't been able so find a solution online or my letting windows troubleshoot it.

What has happened and how do I fix it?

[TheProfessionalAmateurs]

Go to the manufacturers website, and download the software for the product. That usually includes drivers and firmware for your headset, and give you options to customize settings, like sound signatures.

[Hoibard]

15 minutes ago, TheProfessionalAmateurs said:

Go to the manufacturers website, and download the software for the product. That usually includes drivers and firmware for your headset, and give you options to customize settings, like sound signatures.

I have the Steelseries Siberia V3 Prism and that's what Steelseries engine is for. I can customize the sound and all that but I can't hear anything. It's not showing up in the sound settings of windows