Ongoing Saga with Razer

[Katsunaka]

I bought a Razer Mamba TE about 3 months ago to replace my dead MX518.  I bought it was content with it, now over the last 2 weeks it's been nothing but rage with this mouse.

 

It wouldn't respond, doesn't work half the time. Now the palm rest LED doesn't work. All the wonderful Razer support team has done, is keep saying do the firmware update, well it's firmware is up to date, I've tried it across several PC's, in multiple ports and no fix.

 

Today I finally fixed it. I taped some fire crackers to it, and lit them.  I don't even care about it anymore. Razer wants to try to say it's the firmware issue, it's more of a hardware issue than soft or firmware issue. I'm never buying another Razer product again. I only bought the mouse because after trying quite a few mouses out in my local microcenter, it was the one that fit the best, had only a few side buttons and was well reviewed online. 

 

Every response I've got from Razer has been a copy and pasted response, no actual typed words. Just copy and paste this response into an email and hit send. 

 

Before someone tries to say I spilled something on it, nope didn't get anything spilled on it. Wasn't dropped, thrown or slammed. It was either sitting on the desk being used or it was in my bag on the way over to a friends for some LAN stuff.

 

Hell, the 518 took 10 times worse than what this mouse seen and never once had an issue. The Mamba TE is currently in pieces blown apart by fireworks in the bottom of the trash can. I'll be going back to Logitech peripherals from now on.