Help With RMA

[Alpha741]

I have requested an RMA with Gigabyte for my failing GTX 970. It has been  buissness days and still no response. When they finally do respond I will be out of a GPU for at least a week and that won't work for me at all. Should I deal with it, or demand Gigabyte send a replacement before I send mine. 

[Starelementpoke]

4 minutes ago, Alpha741 said:

I have requested an RMA with Gigabyte for my failing GTX 970. It has been  buissness days and still no response. When they finally do respond I will be out of a GPU for at least a week and that won't work for me at all. Should I deal with it, or demand Gigabyte send a replacement before I send mine. 

You'd probably have to send yours first before they RMAed you a working one.

[Quinnbeast]

7 minutes ago, Alpha741 said:

I have requested an RMA with Gigabyte for my failing GTX 970. It has been  buissness days and still no response. When they finally do respond I will be out of a GPU for at least a week and that won't work for me at all. Should I deal with it, or demand Gigabyte send a replacement before I send mine. 

A week? My 780 took a full month to get sorted. Twice. I'm jealous. I don't know about your local consumer law, but demanding a replacement before they are even able to inspect the RMA'd product may not be an option.

[don_svetlio]

A week is very optimistic - expect it to take 3-4 weeks, sometimes more. Gigabyte are not good with Customer Support

[Alpha741]

I mean it's their fault it isn't working. 

[Alpha741]

2 minutes ago, don_svetlio said:

A week is very optimistic - expect it to take 3-4 weeks, sometimes more. Gigabyte are not good with Customer Support

really that fucking long. they better send me one. 

[App4that]

Next time research customer service along with performance. You can pay extra for them to send you a new card while yours is inspected.

[Starelementpoke]

2 minutes ago, Alpha741 said:

I mean it's their fault it isn't working. 

How? Was it defective when they sent it to you?

[Alpha741]

Not that I know of but it has been declining. 

[Starelementpoke]

1 minute ago, Alpha741 said:

Not that I know of but it has been declining. 

While you've been using it? For how long?

[Alpha741]

I got it on Christmas day 2014. I have been having FPS drops, due to drops in GPU Usage Percentage. 

[Starelementpoke]

2 minutes ago, Alpha741 said:

I got it on Christmas day 2014. I have been having FPS drops, due to drops in GPU Usage Percentage. 

Eh. Mostly likely just got unlucky.

[App4that]

You bought a Gigabyte, everyone buys a Gigabyte because they perform well but then bitches about being stuck like yourself. So you ether have to buy another graphics card, pay Gigabyte to loan you one, or wait.

 

Those are your options.

[Alpha741]

Both Nvidia and GIGABYTE customer service agreed, saying the card is defective. 

[Alpha741]

3 minutes ago, App4that said:

You bought a Gigabyte, everyone buys a Gigabyte because they perform well but then bitches about being stuck like yourself. So you ether have to buy another graphics card, pay Gigabyte to loan you one, or wait.

 

Those are your options.

So I can get a GPU temporarily from GIGABYTE. How do I do that? 

[App4that]

1 minute ago, Alpha741 said:

So I can get a GPU temporarily from GIGABYTE. How do I do that? 

Contact them and pay for a replacement, you can in the US anyways.

[Alpha741]

Wait is it full price? Or like 25%? 

[App4that]

For my motherboard it was 80us, half the value of the motherboard itself. If nothing turned out to be wrong you were out the 80 bucks and had to pay shipping to send it back.

 

And depending on your region you will be paying shipping, both ways for your graphics card to be inspected.

[Alpha741]

I HAVE TO PAY SHIPPING FOR THEIR PIECE OF SHIT!!!!

[App4that]

Most likely, you do in the US. Why I will never own another Gigabyte product ever again. The only reason people buy Gigabyte is performance.

[Alpha741]

I KNEW I SHOULD HAVE GOTTEN ANOTHER ASUS CARD!!!

[App4that]

Their almost as bad, buy EVGA. For AMD buy Sapphire.

[Alpha741]

THEY REPLACED MY FUCKING 560 FOR FREE

[Alpha741]

Really, I have always had a good time with ASUS. Should I go EVGA then for my 1080?

 

[App4that]

I would. No one would argue against EVGA having the best customer service in the industry. I use them whenever possible for that reason.