PC Randomly Restarting

Ketchap · June 1, 2016

So my computer has started to randomly restart once in a while, even if im just browsing through the web or playing games. I highly believe that the CPU is causing the problem since i've heard that my pc is overall louder and im also running the stock cooler. I had a look at the dumpfiles and from what I can see my processor is the problem, I cant really understand much at all from the dumpfiles and so I really dont know how to solve the issue. Is it overheating? Driver related etc. Thank you for your time and just let me know if there is any further information that you guys need!

Loading Dump File [C:\Windows\Minidump\052516-9796-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
Machine Name:
Kernel base = 0xfffff803`9fc0a000 PsLoadedModuleList = 0xfffff803`9fee8cd0
Debug session time: Wed May 25 17:56:41.520 2016 (UTC + 2:00)
System Uptime: 0 days 0:00:01.210
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

...........................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe000382a98f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000382a98f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10586.306.amd64fre.th2_release_sec.160422-1850

DUMP_TYPE: 2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffe000382a98f8

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BUGCHECK_STR: 0x124_AuthenticAMD

CPU_COUNT: 4

CPU_MHZ: e09

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 15

CPU_MODEL: 10

CPU_STEPPING: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: ERIC

ANALYSIS_SESSION_TIME: 06-01-2016 17:04:09.0372

ANALYSIS_VERSION: 10.0.10586.567 x86fre

STACK_TEXT:
ffffd000`61fd65b0 fffff803`9ffba7b1 : 00000000`00000000 ffffe000`382a98d0 fffff803`9fedc6a0 fffff803`9ff9d340 : nt!WheapCreateLiveTriageDump+0x81
ffffd000`61fd6ae0 fffff803`9fe1aca8 : ffffe000`382a98d0 00000000`00000000 fffff801`602e30c0 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffffd000`61fd6b10 fffff803`9fe1bded : fffff803`9fedc640 fffff803`9fedc640 fffff803`9fedc6a0 fffff801`602d6320 : nt!WheapProcessWorkQueueItem+0x48
ffffd000`61fd6b50 fffff803`9fc4cc59 : fffff803`9ff9d200 ffffe000`377d4040 fffff801`00000000 ffffe000`00171000 : nt!WheapWorkQueueWorkerRoutine+0x25
ffffd000`61fd6b80 fffff803`9fcf7b65 : 00000204`acbb3dfe 00000000`00000080 ffffe000`36a1c2c0 ffffe000`377d4040 : nt!ExpWorkerThread+0xe9
ffffd000`61fd6c10 fffff803`9fd51926 : ffffd000`66155180 ffffe000`377d4040 fffff803`9fcf7b24 458b0574`fff88359 : nt!PspSystemThreadStartup+0x41
ffffd000`61fd6c60 00000000`00000000 : ffffd000`61fd7000 ffffd000`61fd1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 5e1e1a155874296ef3d407b143c830e84a016e94

THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

TARGET_TIME: 2016-05-25T15:56:41.000Z

OSBUILD: 10586

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-04-23 06:04:21

BUILDDATESTAMP_STR: 160422-1850

BUILDLAB_STR: th2_release_sec

BUILDOSVER_STR: 10.0.10586.306.amd64fre.th2_release_sec.160422-1850

ANALYSIS_SESSION_ELAPSED_TIME: 620

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

Followup: MachineOwner
---------

JakeNTech · June 1, 2016

make sure the temps are not too high. and that the power / reset switch is not broken

Ketchap · June 1, 2016

5 hours ago, fixitnow said:

make sure the temps are not too high. and that the power / reset switch is not broken

Not at my pc rn, ill post you the temps tomorrow. How could the power/reset switch be broken? And how do I check that?

JakeNTech · June 2, 2016

10 hours ago, Ketchap said:

Not at my pc rn, ill post you the temps tomorrow. How could the power/reset switch be broken? And how do I check that?

Find where the switch connects to the motherboard unplug it and then using a metal screw driver make contact with the two pins. Don't worry about being electrocuted as it completes a circuit will the smallest amount of electric ever.