macbook 2011

[RyomaSJibenG]

hey guys

 

a friend of mine use a macbook pro from 2011 till now

OS: OS X el capitan 10.11.5

 

last night her keyboard suddenly not working, so she restarted it and its working again, what could that possible mean? also she only uses applications such as Words

 

speaking of Words, her Words app does crash occasionally

 

also another question, does the macbook needs reformatting? and if otherwise would anybody give any alternate methods for performance

 

i'm not a mac user see, so i don't really know anything about it

really appreciate the help

[BlueChinchillaEatingDorito]

Restarting to get a keyboard working again is nothing worrying unless it's becoming a consistent thing. Have your friend tried reinstalling Microsoft Word? Which version of Word are they using?

[RyomaSJibenG]

7 minutes ago, BlueChinchillaEatingDorito said:

Restarting to get a keyboard working again is nothing worrying unless it's becoming a consistent thing. Have your friend tried reinstalling Microsoft Word? Which version of Word are they using?

the default Word for Macbook pro, so i'm pretty sure its the microsoft office 2011

[BlueChinchillaEatingDorito]

1 minute ago, RyomaSJibenG said:

 

 

the default Word for Macbook pro, so i'm pretty sure its the microsoft office 2011

Apple as far as I know does not pre-load the Microsoft Office Suite in their products. They only pre-load the iWork suite at most. 

[RyomaSJibenG]

1 minute ago, BlueChinchillaEatingDorito said:

Apple as far as I know does not pre-load the Microsoft Office Suite in their products. They only pre-load the iWork suite at most. 

i see, then i have to ask her what kind of Words first then, this might take awhile

[BlueChinchillaEatingDorito]

1 minute ago, RyomaSJibenG said:

i see, then i have to ask her what kind of Words first then, this might take awhile

Double check just in case. Microsoft Office might be installed by the store your friend bought the computer from. But I doubt it was pre-loaded by Apple when it left the factory. 

[RyomaSJibenG]

Just now, BlueChinchillaEatingDorito said:

Double check just in case. Microsoft Office might be installed by the store your friend bought the computer from. But I doubt it was pre-loaded by Apple when it left the factory. 

alrighty, will do

[RyomaSJibenG]

@BlueChinchillaEatingDorito yep i'm right, she's using the Microsoft Office 2011