EK-KIT X360 issue

[Ennercy]

Hi,

 

i've just installed in a new system the EKWB "EK-KIT X360" and i am experiencing some weird issues that i see that there is a waterflow but the pump housing (silver part below the acryl) is getting very hot, i suspect that there is air in the pump but i already tried everything to move the case around and also the pump, it just doesnt want to go away.

When i turn the system off the pump doesnt start up anymore, it trys to start spinning but thats all unless i move the pump around till it finally spins up again.

I am using the EK-Ekoolant EVO UV Lime Green coolant just incase.

 

Thanks in advance

 

[Limecat86]

Have you took apart the the pump and checked if the impeller is able to rotate freely? Is it not scraping against the top?

Also DDC pumps tend to become quite hot when running for longer periods...

[Ennercy]

7 minutes ago, Limecat86 said:

Have you took apart the the pump and checked if the impeller is able to rotate freely? Is it not scraping against the top?

Also DDC pumps tend to become quite hot when running for longer periods...

no i havent, since the pump does work properly but i dont know whats wrong since i suspect that there is air in the pump and it doesnt get out.

sometimes the pump is able to run and also reach the waterflow that it should have but when i turn it off then and on again i just see how it tries to spin through the acrylic 3 times and that over and over till its able to run again after some time.

 

[Limecat86]

Ok, does it's gets a PWM signal? Could be possible that there something wrong with the PWM signal. If you disconnect the PWM header of the pump it should run at full speed.

[Ennercy]

Just now, Limecat86 said:

Ok, does it's gets a PWM signal? Could be possible that there something wrong with the PWM signal. If you disconnect the PWM header of the pump it should run at full speed.

currently only the pump is connected to the psu with the molex connector since i was still in the part of filling the system while after the 3rd or 4th power on/off the pump started to act like that

[Limecat86]

Then maybe you have a faulty pump or a faulty PSU? If you are sure your PSU is fine then I suggest contacting EK. 

[EK Luc]

Those molex connectors can be a PITA some times.  Check that the pins on the connector are correctly secured and also maybe try another molex connector on your PSU.  Just to eliminate that part of the troubleshooting.