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NZXT Customer Support?

afyeung
By afyeung
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How is your experience with NZXT Customer support? The 140mm fan on my Kraken X41 went bad and I was wondering how long it might take them to replace because my PC is sort of unusable until then :( 

Current PC: Origin Millennium- i7 5820K @4.0GHz | GTX 980Ti SLI | X99 Deluxe 

 

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3 minutes ago, SQZY98 said:

Or use their website. They replied after 1 day and the ticked processed pretty fast too. You don´t have a spare 140, do you?

Nope. Rest of the fans in my case are 120mm. Except for my CPU cooler but I don't really feel like canabalizing that. I'll just use something else for a few days. 

Current PC: Origin Millennium- i7 5820K @4.0GHz | GTX 980Ti SLI | X99 Deluxe 

 

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52 minutes ago, Ronnie76 said:

you can tweet NZXT on Twitter, Odds are they'll respond and they should be able to help you and send you in the right direction 

Sure thing! I'll tweet at them if I don't get a response soon. But it's the weekend so I don't think anyone's working there lol

Current PC: Origin Millennium- i7 5820K @4.0GHz | GTX 980Ti SLI | X99 Deluxe 

 

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2 minutes ago, SQZY98 said:

Nah, ok. Maybe you could ghetto something together, if its really urgent.

Lol. I could use my laptop instead for a few days. I'll just binge watch instead of gaming

Current PC: Origin Millennium- i7 5820K @4.0GHz | GTX 980Ti SLI | X99 Deluxe 

 

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I too had to have a cooler replaced, it took a while for it to get here, as i'm in Europe and they have no HQ here. They also tried a number of things to attempt to solve my problem.

That being said despite being a bit slow, they were helpful and quick responding with me. So pretty good imo. 

Bleigh!  Ever hear of AC series? 

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4 minutes ago, Nup said:

I too had to have a cooler replaced, it took a while for it to get here, as i'm in Europe and they have no HQ here. They also tried a number of things to attempt to solve my problem.

That being said despite being a bit slow, they were helpful and quick responding with me. So pretty good imo. 

The cooler itself is fine. I tried the 140mm fan on a MoBo header and it still had the same rattling noise, so I'm assuming it's the fan only. 

Current PC: Origin Millennium- i7 5820K @4.0GHz | GTX 980Ti SLI | X99 Deluxe 

 

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29 minutes ago, afyeung said:

The cooler itself is fine. I tried the 140mm fan on a MoBo header and it still had the same rattling noise, so I'm assuming it's the fan only. 

They may send you a new fan then. 

Bleigh!  Ever hear of AC series? 

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