Computer Locks up While playing Games

[Bossun]

Hello! Hoping you guys can help me out. This is giving me more grey hair I can count. 

 

The Problem!!

Spoiler

Recently in December I had upgraded my computer parts to compliment a GPU (Nvidia GTX 980ti) I had gotten over the summer. Ever since I put in the new parts, every time I play a GPU and CPU intensive game (ex. 7 Days to die, Blade and Soul, even Diablo 3 and StarCraft 2, Black Dessert Online Character Creation), the game would just freeze! I can't do anything nothing on the keyboard works for example pressing cap locks to see it would light up, it doesn't. Alt+tab delete/ Ctrl+shift+esc doesn't work, nothing works. Just makes a buzzing sound and I have to force shut down. 

I've tried Windows 10 Refresh and it didn't work, I did a fresh reboot and didn't work. I googled around and found out it was probably my GPU overheating. But my GPU fan is really only supposed to turn on at a certain degree, i think 83C. My attempt this time was downloading EVGA Precision X 16, which would allow me to manually control the fan on my GPU, which seemed to work, for about a month. I've jacked up the fan speed to about 50% while playing games keeping the GPU tempt around 50~60%C. But it started happening again when I just played around in Black Dessert Online Character Creation, it locks up again!

I've checked my event viewer logs and reliability history and it doesn't tell me anything other than windows had shut down unexpectedly because of my force shut down. 

 

Hopefully, it's not a long read and you guys can help me out. )': I'm assuming nothing is OC, usually something I don't mess with because I don't have any knowledge in it. And it only locks up when playing games.

 

Operating System

Spoiler

Windows 10 64-Bit

 

System Specs

Spoiler

• CPU - Intel Core i7-5930K 3.5GHz 6-core Processor
• CPU Cooler - Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler (this thing was a pain in the ass to put in)
• Motherboard - MSI X99A Raider ATX LGA2011-3
• Memory - G.Skill Ripjaws 4 series 16GB (2x8gb) DDR4-2400
• Storage - Samsung SSD 850 EVO-Series 500GB and Seagate HDD 500GB  
• Video Card - EVGA Geforce GTX 980 Ti 6GB Superclocked+ ACX 2.0+
• Case - Cooler Master Storm Enforcer ATX Mid Tower Case
• Power Supply -  Corsair 850W 80+ Gold Certified Semi Modular ATX Power Supply

 

BIOS Version

Spoiler

BIOS - P.10

 

Some hopefully helpful error messages/screenshots

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Event Viewer
 

Spoiler

 

The error is just saying how the computer was unexpectedly shut down.

The warning from the Kernel-PnP is "The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{c2c25b35-c71a-11e5-beee-d8cb8ae50a32}#0000000008100000."

 

Reliability History
 

Spoiler

Pretty much the same critical events.

 

 

Thanks in advance for any one helping this scrublord! 

Edited February 14, 2016 by Bossun
a little bit more information

[ShadyHost]

14 minutes ago, Bossun said:

Hello! Hoping you guys can help me out. This is giving me more grey hair I can count. 

 

The Problem!!

  Hide contents

Recently in December I had upgraded my computer parts to compliment a GPU (Nvidia GTX 980ti) I had gotten over the summer. Ever since I put in the new parts, every time I play a GPU and CPU intensive game (ex. 7 Days to die, Blade and Soul, even Diablo 3 and StarCraft 2, Black Dessert Online Character Creation), the game would just freeze! I can't do anything nothing on the keyboard works for example pressing cap locks to see it would light up, it doesn't. Alt+tab delete/ Ctrl+shift+esc doesn't work, nothing works. Just makes a buzzing sound and I have to force shut down. 

I've tried Windows 10 Refresh and it didn't work, I did a fresh reboot and didn't work. I googled around and found out it was probably my GPU overheating. But my GPU fan is really only supposed to turn on at a certain degree, i think 83C. My attempt this time was downloading EVGA Precision X 16, which would allow me to manually control the fan on my GPU, which seemed to work, for about a month. I've jacked up the fan speed to about 50% while playing games keeping the GPU tempt around 50~60%C. But it started happening again when I just played around in Black Dessert Online Character Creation, it locks up again!

I've checked my event viewer logs and reliability history and it doesn't tell me anything other than windows had shut down unexpectedly because of my force shut down. 

 

Hopefully, it's not a long read and you guys can help me out. )': I'm assuming nothing is OC, usually something I don't mess with because I don't have any knowledge in it. And it only locks up when playing games.

 

Operating System

  Reveal hidden contents

Windows 10 64-Bit

 

System Specs

  Reveal hidden contents

• CPU - Intel Core i7-5930K 3.5GHz 6-core Processor
• CPU Cooler - Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler (this thing was a pain in the ass to put in)
• Motherboard - MSI X99A Raider ATX LGA2011-3
• Memory - G.Skill Ripjaws 4 series 16GB (2x8gb) DDR4-2400
• Storage - Samsung SSD 850 EVO-Series 500GB and Seagate HDD 500GB  
• Video Card - EVGA Geforce GTX 980 Ti 6GB Superclocked+ ACX 2.0+
• Case - Cooler Master Storm Enforcer ATX Mid Tower Case
• Power Supply -  Corsair 850W 80+ Gold Certified Semi Modular ATX Power Supply

 

BIOS Version

  Reveal hidden contents

BIOS - P.10

 

Some hopefully helpful error messages/screenshots

  Reveal hidden contents

Event Viewer
 

  Reveal hidden contents

 

The error is just saying how the computer was unexpectedly shut down.

The warning from the Kernel-PnP is "The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{c2c25b35-c71a-11e5-beee-d8cb8ae50a32}#0000000008100000."

 

Reliability History
 

  Reveal hidden contents

Pretty much the same critical events.

 

 

Thanks in advance for any one helping this scrublord! 

Force shutdown sounds weird. Is it possible to install your old card if you still have it? Since controlling the fan speed on the 980ti "fixed" it for a while I would assume that has something to do with it. 

 

Truth is we might not be able to isolate the issue becuase Windows isn't throwing an error that gives us a clue. Trial and error may be the only way. 

[Bossun]

35 minutes ago, ShadyHost said:

Force shutdown sounds weird. Is it possible to install your old card if you still have it? Since controlling the fan speed on the 980ti "fixed" it for a while I would assume that has something to do with it. 

 

Truth is we might not be able to isolate the issue becuase Windows isn't throwing an error that gives us a clue. Trial and error may be the only way. 

Unfortunately not :/. I gave it to my cousin. It was an old card, a GTX 560ti. The 980ti worked on my old system specs, but not with the new one.

 

I'll put the old system specs to see if it helps find a problem.

Old System Specs

Spoiler

• CPU - Intel Core i5-2500K Sandy Bridge Quad-Core 3.3GHz
• CPU Cooler - stock cpu cooler i think
• Motherboard - Gigabyte GA-Z68MAS-D2HB3 LGA 1155 Intel Z68 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel mobo
• Memory - G.Skill Ripjaws X Aweiwa 8GB (2x4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
• Storage - Samsung SSD 850 EVO-Series 500GB and Seagate HDD 500GB  
• Video Card - EVGA Geforce GTX 980 Ti 6GB Superclocked+ ACX 2.0+
• Case - Cooler Master Storm Enforcer ATX Mid Tower Case
• Power Supply -  Cooler Master Extreme Power Plus - 600W Power Supply

 The video card was the only new thing in my old specs. It worked fine no lock ups or anything.

 

There are five more errors in the event viewer, but i wasn't sure if it was related or not.

Four errors came from Service Control Manager event ID 7031

• Spoiler

   

  • The User Data Access_37773 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
  • The User Data Storage_37773 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
  • The Contact Data_37773 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
  • The Sync Host_37773 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

   

   

 

and one from DistributedCOM event ID 10016

• Spoiler

  The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
  {D63B10C5-BB46-4990-A94F-E40B9D520160}
   and APPID 
  {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
   to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.