Gigabytes Warranty

[Tyranade]

Okay so I was building my PC on the Gigabyte Z87N-WiFi in my BitFenix Prodigy and I had plugged in all my front panel header cables including the USB 3.0. After that I mounted my H60V2 to the Motherboard and to the rear of the case and as I was lining it up the radiator hit the USB 3.0 cable connected to the front panel USB 3.0 ports and snapped a pin off the Motherboards USB 3.0 Header. So I was wondering, is my Warranty void?

 

Also Considering the placing of that header at the back of the board doesn't make sense to me as that is usually where the Rear Exhaust fan is fitted and the USB 3.0 connector being so huge and placed there just doesn't make sense.

[Tyranade]

Seeing as it's not a manufacturing fault but instead an error on your behalf I'ld doubt the warranty is valid still

 

Do you know if Gigabyte offer a repair service for things like that?

 

Also USB 3.0 Internal Headers, the connector is way to tall and the pins are too bloody fragile > >!

[Tyranade]

I'm not sure tbh, Your best option is to contact Gigabyte themselves to ask the best option to go down

 

It is ridiculous to be honest, one slight knock and my Warranty is void, ugh.

[mgsstar]

It might be considered physical damage so they won't be able to replace it for you.

[Jupakazoid]

It is ridiculous to be honest, one slight knock and my Warranty is void, ugh.

This is how most warranties work mate, I'm sorry to say =/ Physical damage caused by the user usually isn't covered by warranties.

 

EDIT: Contact them and ask. Personally I have used Gigabytes RMA service and I found it quite acceptable. I had to send back a 7870 that just randomly started to BSOD and they had it back to me in 2 weeks or so, almost no hassle at all.

[For]

I guess it depends on how you word it.

 

If you say you killed the usb 3 connector while putting in your radiator your warranty will probably be void, if you say you just notice the internal USB 3 connector is missing a pin they will probably be able to get you a new one...

I am not saying you should lie to customer support but yeah...  <_<

 

Also it might be fine if you just make sure the pin is still in the cable, if you put the connector in and test out the front usb3 it might not make a difference at all, I know linus once mentioned he broke a cpu pin on (I think an AMD build for his mother or something) and he just put them pin in the socket and it turns out it's been running fine with no issues for years now.

[Tyranade]

I'm not too worried it was only like £115 or so, when I upgrade to the Maximus VI Hero I may try soldering a new connector on to the Gigabyte Z87N-WiFi, I am pretty good with a soldering iron and have been told I am a machine as I can do it really quickly as well. I ended up connecting the front USB 3.0 to the USB 2.0 header with the adapter that came with my Prodigy.

[Cryptonite]

why people upgrade motherboards from Z87 to another Z87 is beyond me, atleast breaking that pin gave you a fairly valid excuse.

[Jupakazoid]

why people upgrade motherboards from Z87 to another Z87 is beyond me, atleast breaking that pin gave you a fairly valid excuse.

I changed my z77 board. Went from an ASRock z77 Extreme4 to my current MSI Z77A-GD65 gaming. While performance-wise there was no reason to change boards, I liked some of the new features, and the aesthetics.

 

Sometimes getting what you really want at first isn't an option. When I made my build the Z77A-GD65 Gaming didn't exist, and I was on quite the budget. 6 months down the road I had a better income than I did when I first did my build, and I decided it was worth the ~$170 to change out my board.

 

To each their own   Sometimes people have reasons that don't make sense to you, but makes sense to them. Hell, look at Linus's build, that doesn't make much sense to most, but it works for him.

[Cryptonite]

I changed my z77 board. Went from an ASRock z77 Extreme4 to my current MSI Z77A-GD65 gaming. While performance-wise there was no reason to change boards, I liked some of the new features, and the aesthetics.

 

Sometimes getting what you really want at first isn't an option. When I made my build the Z77A-GD65 Gaming didn't exist, and I was on quite the budget. 6 months down the road I had a better income than I did when I first did my build, and I decided it was worth the ~$170 to change out my board.

 

To each their own   Sometimes people have reasons that don't make sense to you, but makes sense to them. Hell, look at Linus's build, that doesn't make much sense to most, but it works for him.

yea, I tend to forget how well off the US is when it comes to component prices.

[Jupakazoid]

yea, I tend to forget how well off the US is when it comes to component prices.

And I tend to forget that prices vary between regions also. =P

[Tyranade]

I changed my z77 board. Went from an ASRock z77 Extreme4 to my current MSI Z77A-GD65 gaming. While performance-wise there was no reason to change boards, I liked some of the new features, and the aesthetics.

 

Sometimes getting what you really want at first isn't an option. When I made my build the Z77A-GD65 Gaming didn't exist, and I was on quite the budget. 6 months down the road I had a better income than I did when I first did my build, and I decided it was worth the ~$170 to change out my board.

 

To each their own   Sometimes people have reasons that don't make sense to you, but makes sense to them. Hell, look at Linus's build, that doesn't make much sense to most, but it works for him.

 

Yeah exactly. The only reason I went for the Z87N-WiFi as I was given the Prodigy Brand New from a friend of mine as a gift so I could save some money as I didn't need to buy a case and ITX board are usually cheaper than ATX boards..

 

and I had recently lost my old job (They closed down) and i got a new job a week ago (Doing something I enjoy) so I can finally build that Z87 System I wanted to build when Z87 was released, that and my previous PC Finally gave up after 10 years, but yeah by having a case gifted to me I could save some money on the initial build but now I am not money constrained so I can finally upgrade to the build I wanted originally!