Kernal mode driver Problem

[Akadis]

Hej,

last week i dropped my laptop (closed and turned off) from about 30cm height.

 

now i randomly get the error "The Driver "Nvidea Kernal mode driver" didn't react and got restarted" additionally to that i sometimes get a blackscreen and the laptop starts again.

 

I allready opend it and found out that the right stand (where the screen is connected to the rest) was broken (which i fixed and yes with esd protection ^^)

 

btw while writing this text the driver failed 5-6 times!

 

Also I reinstalled the newest driver and repeated the windows performance index (because of new detected hardware??)

 

please i really need it for school and i can't figure out the problem

 

Akadis

[Leonius]

Hej,

last week i dropped my laptop (closed and turned off) from about 30cm height.

 

now i randomly get the error "The Driver "Nvidea Kernal mode driver" didn't react and got restarted" additionally to that i sometimes get a blackscreen and the laptop starts again.

 

I allready opend it and found out that the right stand (where the screen is connected to the rest) was broken (which i fixed and yes with esd protection ^^)

 

btw while writing this text the driver failed 5-6 times!

 

Also I reinstalled the newest driver and repeated the windows performance index (because of new detected hardware??)

 

please i really need it for school and i can't figure out the problem

 

Akadis

please tell us what kind of laptop you have. It might be that some connectors or wires got loose and are now loosing contact. Seems to be somewhere around the gpu. I don't think there is a very good way to fix something like that yourself, you might have to send the laptop back to get it repared.

[Akadis]

please tell us what kind of laptop you have. It might be that some connectors or wires got loose and are now loosing contact. Seems to be somewhere around the gpu. I don't think there is a very good way to fix something like that yourself, you might have to send the laptop back to get it repared.

it's a Qosmio X770 and i am a elektronics student and i have support of teachers too so i am not concerned that i can't fix it (+ i have no warranty on it anymore and it would be cheaper to buy a new one)

 

I already checked all contacts and if the mobo might have a crack but there isn't

[BadBacon]

Hej,

last week i dropped my laptop (closed and turned off) from about 30cm height.

 

now i randomly get the error "The Driver "Nvidea Kernal mode driver" didn't react and got restarted" additionally to that i sometimes get a blackscreen and the laptop starts again.

 

I allready opend it and found out that the right stand (where the screen is connected to the rest) was broken (which i fixed and yes with esd protection ^^)

 

btw while writing this text the driver failed 5-6 times!

 

Also I reinstalled the newest driver and repeated the windows performance index (because of new detected hardware??)

 

please i really need it for school and i can't figure out the problem

 

Akadis

 

Are you using Windows 10? I had this issue a while back and fixed it through a fresh installation of my OS. Windows 10 doesn't bode well with Nvidia to say the

 

least. It could be a hardware issue which is more than likely since you practically dropped it. I would send in back on warranty since you probably damaged a

 

component like a loose wire or a small fracture in the motherboard. 

[Akadis]

Are you using Windows 10? I had this issue a while back and fixed it through a fresh installation of my OS. Windows 10 doesn't bode well with Nvidia to say the

 

least. It could be a hardware issue which is more than likely since you practically dropped it. I would send in back on warranty since you probably damaged a

 

component like a loose wire or a small fracture in the motherboard. 

i have no warranty on it anymore

 

nope using win 7

[Leonius]

it's a Qosmio X770 and i am a elektronics student and i have support of teachers too so i am not concerned that i can't fix it (+ i have no warranty on it anymore and it would be cheaper to buy a new one)

 

I already checked all contacts and if the mobo might have a crack but there isn't

well yah the only possible explanation is a physikal faulty, it is very unlikely that software got damaged by dropping the laptop, there does not have to be a crack the problem will not be fixing the issue, but finding it. If you are using a mechanical hdd i would suggest trying to get a new one since these tend to malfunction after drops. Also try booting into a bootable linux usb or something and see if there is still errors just to narrow down where the fault is

[Akadis]

well yah the only possible explanation is a physikal faulty, it is very unlikely that software got damaged by dropping the laptop, there does not have to be a crack the problem will not be fixing the issue, but finding it. If you are using a mechanical hdd i would suggest trying to get a new one since these tend to malfunction after drops. Also try booting into a bootable linux usb or something and see if there is still errors just to narrow down where the fault is

i use a SSD 

i deactivated my graphics card and it's working (tho with a bad resolution)

[Leonius]

i use a SSD 

i deactivated my graphics card and it's working (tho with a bad resolution)

well then if the gpu is soldert onto the mainboard, which it probably is i don't think you have the chance to fix it especially because you might not even find the broken contact or mosfit or capacitor or whatever it might be. Of course you can try a couple of obvious things like see if the display connector is in place, but not even a professional workshop would repare damage like that... You might be able to find a new gpu or mainboard on ebay or something like that they usually are not too expencive.

[Akadis]

well then if the gpu is soldert onto the mainboard, which it probably is i don't think you have the chance to fix it especially because you might not even find the broken contact or mosfit or capacitor or whatever it might be. Of course you can try a couple of obvious things like see if the display connector is in place, but not even a professional workshop would repare damage like that... You might be able to find a new gpu or mainboard on ebay or something like that they usually are not too expencive.

how do i search for that because of the space in the laptop or what do i have to consider for that?

[Leonius]

how do i search for that because of the space in the laptop or what do i have to consider for that?

for laptops it ususally has to be a mainboard from the exact same model, just enter the model number. Also you have to do quite some disassembling on your laptop, just something to consider... I would first try to check weather the gpu is actually the problem. Have you tried reinstalling the drivers, by that i mean remove them first and then install them again from scratch?

[Mojo-Jojo]

If you have access to a reflow oven, get out the motherboard and reflow the GPU.

It might be that continuous heating/cooling left the solder joints weak. Dropping the laptop may have broken/dmaged a contact on the BGA package of the GPU.

[Akadis]

for laptops it ususally has to be a mainboard from the exact same model, just enter the model number. Also you have to do quite some disassembling on your laptop, just something to consider... I would first try to check weather the gpu is actually the problem. Have you tried reinstalling the drivers, by that i mean remove them first and then install them again from scratch?

ok thanks for the info

I already tried that also with different versions of drivers

 

 

If you have access to a reflow oven, get out the motherboard and reflow the GPU.

It might be that continuous heating/cooling left the solder joints weak. Dropping the laptop may have broken/dmaged a contact on the BGA package of the GPU.

thanks for the idea wouldn't i get problems with the other parts (caps,...)?

[Mojo-Jojo]

thanks for the idea wouldn't i get problems with the other parts (caps,...)?

I'm not entirely sure. If they're SMD components they could handle it pretty well. Electrolytic caps handle it worse though, they might dry out or short. 

I'm not sure how feasible the solution actually is. I've seen people do it to their XBOXes to fix a RROD because of a bad contact on the chips.