Laptop Stuck in boot loop HELP!

[acercon]

so my friend just gave me her laptop and it doesn't get pass the Asus logo during boot. I have no clue what model it is and its a 5-year-old laptop. The computer is using windows 10.

I have tried entering the Bios and resetting to default settings but it didn't work. She told me this happened after she tried doing a full reinstall when the computer told her and after it is done, it is just stuck in boot loop.

Help please! really want to get this out of my way asap

Thank you.

Can you boot into safe mode without entering windows? if so tell me please

[Decon]

so my friend just gave me her laptop and it doesn't get pass the Asus logo during boot. I have no clue what model it is and its a 5-year-old laptop. The computer is using windows 10.

I have tried entering the Bios and resetting to default settings but it didn't work. She told me this happened after she tried doing a full reinstall when the computer told her and after it is done, it is just stuck in boot loop.

Help please! really want to get this out of my way asap

Thank you.

Can you boot into safe mode without entering windows? if so tell me please

re install windows?  sounds like she tried to install it but somehow it got corrupted

[StarSearch]

You cannot boot into safe mode without a working Operating System.  A buggy OS is more likely the problem than a faulty BIOS.  Sounds to me like the Windows 10 install met with issue(s).

 

Since there is no data on the drive to be concerned with, your best (and probably only) avenue is to format the hard drive (NTFS) and do a fresh install of whatever Windows OS you want to use.  Personally, I have no experience with Windows 8 thru 10, but you either have to use an install disk (CD-ROM or DVD) or a USB thumb drive with the OS in it (I have slightly read articles on this, but do not have experience with creating a Thumb Drive install of Windows).

You do not have to format the hard drive, but it is recommended.

[acercon]

re install windows?  sounds like she tried to install it but somehow it got corrupted

 

 

You cannot boot into safe mode without a working Operating System.  A buggy OS is more likely the problem than a faulty BIOS.  Sounds to me like the Windows 10 install met with issue(s).

 

Since there is no data on the drive to be concerned with, your best (and probably only) avenue is to format the hard drive (NTFS) and do a fresh install of whatever Windows OS you want to use.  Personally, I have no experience with Windows 8 thru 10, but you either have to use an install disk (CD-ROM or DVD) or a USB thumb drive with the OS in it (I have slightly read articles on this, but do not have experience with creating a Thumb Drive install of Windows).

You do not have to format the hard drive, but it is recommended.

If I reinstall windows will the laptop know its serial code? because I don't have it and I doubt she will have it.

Also, to reinstall, i would just plug in USB then go into bios and select the USB as the boot drive correct? but what would windows do if I try to reinstall and it already has windows 10 on the drive, would it just erase the old copy and everything else

[StarSearch]

I do not know how the Win 10 thing works. Sorry.  I've read a couple of things about how it installs over a previous version of Windows (which was never the ideal way to install an OS), and I've also read that somehow you can gain a means of doing a fresh install of Win 10 if you want (I cannot recall how you get this, though).

If MS is granting people a free means to do a fresh install of Win 10, then it must include a way of downloading the OS to a Thumb drive or an .ISO file to be burned onto a CD or DVD disk to be used.  More than likely, a DVD since CD-Rom's max out in the neighborhood of 640 MB.  

And the "serial code" would more than likely be the same Product key from the previous version of Windows that had been installed (before Win 10 upgrade).

 

If you do not have your old Windows product key, then I would imagine you're out of luck.  But I say again, I do not have experience with these latter OS's.  Just wait a few hours and I'm sure you'll get very good answers from others on this topic who do have the knowledge.

[freakingmartin]

reinstall windows 10 with eufi from bootloader.

[exercutor5]

If I reinstall windows will the laptop know its serial code? because I don't have it and I doubt she will have it.

Also, to reinstall, i would just plug in USB then go into bios and select the USB as the boot drive correct? but what would windows do if I try to reinstall and it already has windows 10 on the drive, would it just erase the old copy and everything else

 

While installing Windows 8 and above, if the machine does not ask for your product key during the installation process, most probably the product key is already embedded within the BIOS.

[HPWebcamAble]

Remove the battery and charger then hold the power button for a few seconds. With just the charger, try turning it on again.

 

 

If that doesn't help, your best option is to reinstall windows.