Need Creative Cloud help please...

kxrider85 · January 13, 2016

Long story short, I tried to pirate Adobe Photoshop (the first and the last thing I think I will ever try to pirate) when the install finished, I tried to change the name of the file from "PhotoshopPortable" to "Adobe Photoshop CC 2015." This caused the program to fail and I was forced to reinstall it. This is when the weird stuff starts happening... I try to run the same copy of Photoshop again, this time without changing the name, and it did not work. Then I deleted some files and followed some steps online and nothing was working. On the spur of the moment, I decided to run my OEM bought copy of Premiere Pro CC 2014. This did not work and I was getting an error saying that Adobe Application Manager is not installed.

At this point I tried a few random things such as checking host files and what-not (even accidentally almost installing viruses by trying to install a host file editor to unlock the apps). Then I tried to uninstall Creative Cloud to start from scratch. Of course, it failed to uninstall. So did Premiere Pro. I was able to manually delete CC and reinstall to do a clean software uninstall but Premiere Pro will still not uninstall, nor is it detected by CC at this time... PLEASE HELP!

P.S. I am not sure what caused this, but there are random files appearing in random places on my computer such as the windows 10 installer. The folder icons that they are in are slightly transparent as well.

wyattzx · January 13, 2016

Don't pirate things.

and based on your other random issues I'd say a clean install of Windows is your safest bet.

kirashi · January 13, 2016

Long story short, I tried to pirate Adobe Photoshop (the first and the last thing I think I will ever try to pirate) when the install finished, I tried to change the name of the file from "PhotoshopPortable" to "Adobe Photoshop CC 2015." This caused the program to fail and I was forced to reinstall it. This is when the weird stuff starts happening... I try to run the same copy of Photoshop again, this time without changing the name, and it did not work. Then I deleted some files and followed some steps online and nothing was working. On the spur of the moment, I decided to run my OEM bought copy of Premiere Pro CC 2014. This did not work and I was getting an error saying that Adobe Application Manager is not installed.

At this point I tried a few random things such as checking host files and what-not (even accidentally almost installing viruses by trying to install a host file editor to unlock the apps). Then I tried to uninstall Creative Cloud to start from scratch. Of course, it failed to uninstall. So did Premiere Pro. I was able to manually delete CC and reinstall to do a clean software uninstall but Premiere Pro will still not uninstall, nor is it detected by CC at this time... PLEASE HELP!

P.S. I am not sure what caused this, but there are random files appearing in random places on my computer such as the windows 10 installer. The folder icons that they are in are slightly transparent as well.

So as I'm sure you've read, discussing anything to assist in illegal activities, such as piracy, are against the forum Code of Conduct.

However, discussing ways to resolve failed program installs are not. I've actually had my legally purchased Creative Suite and CC trials conflict with each other before. Not fun.

I would recommend cleaning your system of anything related to Adobe Products, except for Flash, Acrobat Reader, and Shockwave. (Those 3 usually don't interfere with things.)

Use Adobe's Creative Cloud Cleaner Tool to remove traces of Adobe programs from your computer, then legally purchase a CC subscription and try installing again.

If you continue to have problems with a legally acquired version after cleaning, then something in your OS has been modified or corrupted, probably from the pirated copy you tried.