Blue Screen - need help

[Luisa]

Hello,

Yesterday I purchased a new laptop and today I got my first blue screen...

I was drawing on photoshop when it happened.

Can someone help me figure it out?

010716-8968-01.dmp    ~07/01/2016 19:30:42    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000008    00000000`00000002    00000000`00000000    fffff802`009283ac    ksecdd.sys    ksecdd.sys+2c883ac    Kernel Security Support Provider Interface    Microsoft® Windows® Operating System    Microsoft Corporation    6.3.9600.17415 (winblue_r4.141028-1500)    x64    ntoskrnl.exe+14e8a0                    C:\Windows\Minidump\010716-8968-01.dmp    8    15   9600    360 040    07/01/2016 19:31:52   

Laptop model: msi GE62 2QF Apache Pro

OS: Windows 8.1

GPU: gtx 970m

RAM: 16GB

 

Thank you!

[Qrudow]

My best bet would you just ran out of RAM when it happend. I had the same problem with games with 8 GB RAM after upgrading to 32 GB i have not had a single bluescreen.

[Luisa]

Yea... which is weird since last time I checked photoshop was using 9 GB of ram (out of 16GB).

I guess I'm gonna make a RAM test.