itunes in windows 10 not detecting my iphone

[Yongtjunkit]

hi, i'm currently having issues trying to connect my iphone to itunes on windows 10. i've tried installing updates and rebooted my ios devices. i've also checked the program and features and the driver for it was installed. windows explore/phone companion detects my iphone.

 

 

help would be appreciated

 

thanks in advance

 

 

[The Official Czex]

hi, i'm currently having issues trying to connect my iphone to itunes on windows 10. i've tried installing updates and rebooted my ios devices. i've also checked the program and features and the driver for it was installed. windows explore/phone companion detects my iphone.

 

 

help would be appreciated

 

thanks in advance

 

I had to update iOS and iTunes.

 

You might have the iPhone set as a common storage device, too. 

 

Also, https://support.apple.com/en-us/HT204095

[Yongtjunkit]

I had to update iOS and iTunes.

 

You might have the iPhone set as a common storage device, too. 

 

Also, https://support.apple.com/en-us/HT204095

i've tried it, it does not work.

 

update: the usb section doesn't show Apple Mobile Device USB Driver, plug it my iphone in usb 3.0 and 2.0 doesn't work

[The Official Czex]

i've tried it, it does not work.

 

update: the usb section doesn't show Apple Mobile Device USB Driver

 

Does it show up as a storage device in My Computer?

[Yongtjunkit]

Does it show up as a storage device in My Computer?

no i don't think so

 

update: every time i plug in my iphone to my laptop it pop-up asking me to allow/not allow i selected allow 

Edited November 11, 2015 by Yongtjunkit

[The Official Czex]

no i don't think soCapture.PNG

 

update: every time i plug in my iphone to my laptop it pop-up asking me to allow/not allow i selected allow 

 

Disallow. 

[Yongtjunkit]

Disallow. 

 

still doesn't work ( can't access my photos using windows explore, itunes still not detecting my iphone)

[The Official Czex]

still doesn't work ( can't access my photos using windows explore, itunes still not detecting my iphone)

 

What version of iOS are you on and what version of iTunes are you on?

[Yongtjunkit]

What version of iOS are you on and what version of iTunes are you on?

ios 9.1,  itunes version 12.3.1

[The Official Czex]

ios 9.1,  itunes version 12.3.1

 

Your PC shouldn't view it as a device. It should go straight to iTunes. Right click on it and show me what pops up.

[Yongtjunkit]

Your PC shouldn't view it as a device. It should go straight to iTunes. Right click on it and show me what pops up.

open, open in new window, pin to quick access, pin to start, import photos and video, create shortcut, properties

[The Official Czex]

open, open in new window, pin to quick access, pin to start, import photos and video, create shortcut, properties

 

Alright, disconnect then reconnect. Does a "trust this computer" notification open on your phone? It should.

[Yongtjunkit]

Alright, disconnect then reconnect. Does a "trust this computer" notification open on your phone? It should.

it does not appear. a pop up regarding about allow this device to access photos and videos?

 

same thing with my ipad, a pc issue?

Edited November 11, 2015 by Yongtjunkit

[The Official Czex]

it does not appear. a pop up regarding about allow this device to access photos and videos?

 

same thing with my ipad, a pc issue?

 

No. There should be one that pops up on your phone. Is this recurring? Or is this the first time it's happened?

[Yongtjunkit]

No. There should be one that pops up on your phone. Is this recurring? Or is this the first time it's happened?

i'm not sure but i think it is recurring

[The Official Czex]

i'm not sure but i think it is recurring

 

Try a different USB port.

[Yongtjunkit]

Try a different USB port.

 

still won't work. my laptop have only 2 usb port

[The Official Czex]

still won't work. my laptop have only 2 usb port

 

Turn the phone off then back on.

[Yongtjunkit]

Turn the phone off then back on.

still doesn't work

Update : my windows 7 pc detects my iPhone(including iTunes)

[The Official Czex]

still doesn't work

 

Did you unlock it? Are you on the home screen? 

 

Reinstall iTunes.

[Yongtjunkit]

Did you unlock it? Are you on the home screen? 

 

Reinstall iTunes.

ill try reinstalling itunes 

[Yongtjunkit]

Did you unlock it? Are you on the home screen? 

 

Reinstall iTunes.

reinstalling itunes works thanks for your help