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[Guest]

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[givingtnt]

contact asus customer support. 

[Str_Mape]

You open a support ticket on their website https://cms-am.asus.com/ecp/Rma.html here for North America. Then you pray it takes less than a month.

[airdeano]

if you've registered the product, then it will take less that 10-days (US based).

if not, then it will take longer. i've registered the product and then turn around

and start a support ticket. ASUS, for me, has been a premier manufacturer

with great customer/RMA support .

[Guest]

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[Guest]

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[airdeano]

usually a couple of things come to mind for delayed POST boot.

first a CPU check, then to RAM, then to peripherals and then storage and optional

devices.

best to disable the ASUS splash to reveal the POST processing. this usually will show

what process is delaying/stalling the POST. legacy USB and HDD are usually the

culprits of speedy POST.

 

 

So if I'm reading this right, they don't want me to send back the original box or i/o shield, just the board? That seems strange to me.

 

just send nekkid motherboard, nothing else (as the return item will only be a mobo).

a USPS medium flat-rate shipping box is perfect. wrap in bubble-wrap and send

it. make sure you print the RMA instructions and item sheet and include in shipping

box, to make the process flow quickly, no paperwork, no sendy, quicky.

[Guest]

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[EmeraldFlame]

Also, and I am not kidding here, buy some candy (not chocolate or anything else that can really melt) and throw in the box with it when you ship it off. I like to use bags of swedish fish or assorted hard candies.

The dudes working on your motherboard will appreciate it, and likely expedite the process. I mean it isn't a surefire thing, but as someone who works in the enterprise IT world where we ship stuff off for RMA all the time, it works a majority of the time. And if it doesn't, you're out like $2.