SS Engine 3 Problems

[19mk5ant]

Bit of a long shot, hoping someone can tell me what this means 

TypeError: Cannot read property 'id' of undefined
    at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/src/viewModel/gameIntegrationZoneColors.js:1:9729
    at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/src/viewModel/gameIntegrationZoneColors.js:1:9839
    at Object.i.execCb (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:29:311)
    at Object.Z.check (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:18:423)
    at Object.<anonymous> (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:23:9)
    at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:8:102
    at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:23:369
    at v (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:7:173)
    at Object.Z.emit (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:23:340)
    at Object.Z.check (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:19:403)

 

Apparently Steelseries have no idea since i emailed them 19 days ago and heard nothing since

 

Thanks in advance

[RobTapps]

Bit of a long shot, hoping someone can tell me what this means

5]TypeError: Cannot read property 'id' of undefined

at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/src/viewModel/gameIntegrationZoneColors.js:1:9729

at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/src/viewModel/gameIntegrationZoneColors.js:1:9839

at Object.i.execCb (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:29:311)

at Object.Z.check (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:18:423)

at Object.<anonymous> (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:23:9)

at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:8:102

at file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:23:369

at v (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:7:173)

at Object.Z.emit (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:23:340)

at Object.Z.check (file:///C:/Users/Anthony/AppData/Local/Temp/nw5036_31934/scripts/lib/require/require.js:19:403)

Apparently Steelseries have no idea since i emailed them 19 days ago and heard nothing since

Thanks in advance

Ummmm why have you not harrassed them bout it..

And from what I can tell it seems its recognising a lib file, you may need to flash the firmware back to stock. Or find a custom one.. I had an issue close to this with a midi controller flashing it resolved the issue.

You may want to reinstall engine 3 as well

[RobTapps]

Also here... http://faq.steelseries.com/categories/Software+%26+Drivers/SteelSeries+Engine

[19mk5ant]

Ummmm why have you not harrassed them bout it..

And from what I can tell it seems its recognising a lib file, you may need to flash the firmware back to stock. Or find a custom one.. I had an issue close to this with a midi controller flashing it resolved the issue.

You may want to reinstall engine 3 as well

I have harrassed them about it, they marked it as solved then linked me to an rma form at that point i gave up!

 

How would i go about flashing the firmware?

 

Yeah i have done several times their was also an update recently i was hoping that would solve it but unfortunately not.

[RobTapps]

For that you will have to do some googling, flashing is different for each device, I wouldstart by using the key words " flash *product name* stock firmware " or " flash *product name* to factory default" then keep digging from there, hope you can figure it out, I know situations like these can for sure be frustrating.

[RobTapps]

Also " engine 3 " related searches with key words relating to "issues, fixes, bugs, problems, not working"

[19mk5ant]

Ok spot on thanks for the help I'll let you know if I have any joy with.