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MSI R9 390 Problems

SupernovaX360A
By SupernovaX360A
in Graphics Cards
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Posted

Hi guys.

 

I ordered an R9 390 which arrived yesterday, and promptly installed the drivers from the disc before plugging in my graphics card. I was greeted with a black screen from the moment I turned on my computer and the LED for my PCI Express slot the card was plugged into turned red.

 

I tried uninstalling these drivers with my old graphics card connected so I could get a display on my monitor and then I installed a different set of drivers recommended online but had the same issue.

 

I even tried a complete wipe and rebuild of my PC but I still can't get the new card to work.

 

Has anybody else experienced any similar problems and if so, how did you manage to sort them out?

 

I was looking forward to the 390 but I'm starting to think I should've gone with a GTX 970 instead!

 

Specs:

 

Intel i7 2600k

Asus P8Z67-V PRO

Corsair GS800 800W PSU

Corsair Vengeance 2 x 4gb

Corsair Force Series 3 120GB SSD

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Posted

Hi guys.

 

I ordered an R9 390 which arrived yesterday, and promptly installed the drivers from the disc before plugging in my graphics card. I was greeted with a black screen from the moment I turned on my computer and the LED for my PCI Express slot the card was plugged into turned red.

 

I tried uninstalling these drivers with my old graphics card connected so I could get a display on my monitor and then I installed a different set of drivers recommended online but had the same issue.

 

I even tried a complete wipe and rebuild of my PC but I still can't get the new card to work.

 

Has anybody else experienced any similar problems and if so, how did you manage to sort them out?

 

I was looking forward to the 390 but I'm starting to think I should've gone with a GTX 970 instead!

what PSU are u using?

CPU: FX8320 @ 4.2GHZ, GPU: R9 390 PCS+, Cooler: Hyper 212 Evo, MotherBoard: ASRock 970 Extreme 3 r2.0, PowerSupply: EVGA 600b 80+Bronze, Storage: seagate Barracuda 1TB SSHD & Case: Corsair Carbide 200r

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have you used iGPU? and is ur GPU at the top slot?

 

I started off with the GPU in the top slot, yes. I did try changing it to the second slot but it still didn't work. And no, I haven't heard of iGPU, not sure what that is!

 

what PSU are u using?

 

Sorry, edited my specs into my first post. I'm using a Corsair GS800 800W so it shouldn't be a problem with the PSU.

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Hi guys.

 

I ordered an R9 390 which arrived yesterday, and promptly installed the drivers from the disc before plugging in my graphics card. I was greeted with a black screen from the moment I turned on my computer and the LED for my PCI Express slot the card was plugged into turned red.

 

I tried uninstalling these drivers with my old graphics card connected so I could get a display on my monitor and then I installed a different set of drivers recommended online but had the same issue.

 

I even tried a complete wipe and rebuild of my PC but I still can't get the new card to work.

 

Has anybody else experienced any similar problems and if so, how did you manage to sort them out?

 

I was looking forward to the 390 but I'm starting to think I should've gone with a GTX 970 instead!

 

Specs:

 

Intel i7 2600k

Asus P8Z67-V PRO

Corsair GS800 800W PSU

Corsair Vengeance 2 x 4gb

Corsair Force Series 3 120GB SSD

Did you go to your bios, and make sure the PCIE is the primary? By default it will be the onboard igpu. (igpu is the GFX chip on the CPU)

igpu - internalGPU

Using the PCIE card DVI/HDMI/VGA/DP outputs for your monitor?

 

Once the bios is set to PCIE, the monitor cables should be in the new GPU, and it should be fine.

The setting is usually in an advanced menu, or a sub-menu in that section somewhere.

Maximums - Asus Z97-K /w i5 4690 Bclk @106.9Mhz * x39 = 4.17Ghz, 8GB of 2600Mhz DDR3,.. Gigabyte GTX970 G1-Gaming @ 1550Mhz

 

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Did you go to your bios, and make sure the PCIE is the primary? By default it will be the onboard igpu. (igpu is the GFX chip on the CPU)

igpu - internalGPU

Using the PCIE card DVI/HDMI/VGA/DP outputs for your monitor?

 

Once the bios is set to PCIE, the monitor cables should be in the new GPU, and it should be fine.

 

It was set to primary with my old card. The problem is the second I plug in the new card it black screens from the moment I turn on my PC so I can't get to the BIOS to check settings.

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It was set to primary with my old card. The problem is the second I plug in the new card it black screens from the moment I turn on my PC so I can't get to the BIOS to check settings.

After that,....Then I'd RMA it.

Maximums - Asus Z97-K /w i5 4690 Bclk @106.9Mhz * x39 = 4.17Ghz, 8GB of 2600Mhz DDR3,.. Gigabyte GTX970 G1-Gaming @ 1550Mhz

 

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I started off with the GPU in the top slot, yes. I did try changing it to the second slot but it still didn't work. And no, I haven't heard of iGPU, not sure what that is!

 

 

Sorry, edited my specs into my first post. I'm using a Corsair GS800 800W so it shouldn't be a problem with the PSU.

i know this kind of sounds like common sense but did u try installing the latest catalyst driver( i.e catalyst 15.7)

CPU: FX8320 @ 4.2GHZ, GPU: R9 390 PCS+, Cooler: Hyper 212 Evo, MotherBoard: ASRock 970 Extreme 3 r2.0, PowerSupply: EVGA 600b 80+Bronze, Storage: seagate Barracuda 1TB SSHD & Case: Corsair Carbide 200r

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ok then RMA. just to clarify before you removed your GPU, you uninstalled every single driver?

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i know this kind of sounds like common sense but did u try installing the latest catalyst driver( i.e catalyst 15.7)

His first post states he did try changing drivers, same thing happens.

Maximums - Asus Z97-K /w i5 4690 Bclk @106.9Mhz * x39 = 4.17Ghz, 8GB of 2600Mhz DDR3,.. Gigabyte GTX970 G1-Gaming @ 1550Mhz

 

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His first post states he did try changing drivers, same thing happens.

 

 

Hi guys.

 

I ordered an R9 390 which arrived yesterday, and promptly installed the drivers from the disc before plugging in my graphics card. I was greeted with a black screen from the moment I turned on my computer and the LED for my PCI Express slot the card was plugged into turned red.

 

I tried uninstalling these drivers with my old graphics card connected so I could get a display on my monitor and then I installed a different set of drivers recommended online but had the same issue.

 

I even tried a complete wipe and rebuild of my PC but I still can't get the new card to work.

 

Has anybody else experienced any similar problems and if so, how did you manage to sort them out?

 

I was looking forward to the 390 but I'm starting to think I should've gone with a GTX 970 instead!

 

Specs:

 

Intel i7 2600k

Asus P8Z67-V PRO

Corsair GS800 800W PSU

Corsair Vengeance 2 x 4gb

Corsair Force Series 3 120GB SSD

so what i suggest u do is get this software DDU  which should completly uninstall everything realted to GPU and then download latest 15.7 drivers from amd and try it. if it doesnt work RMA it

CPU: FX8320 @ 4.2GHZ, GPU: R9 390 PCS+, Cooler: Hyper 212 Evo, MotherBoard: ASRock 970 Extreme 3 r2.0, PowerSupply: EVGA 600b 80+Bronze, Storage: seagate Barracuda 1TB SSHD & Case: Corsair Carbide 200r

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so what i suggest u do is get this software DDU  which should completly uninstall everything realted to GPU and then download latest 15.7 drivers from amd and try it. if it doesnt work RMA it

yea because LTT had artifacts with theirs. I guess there made in a potato factory.

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yea because LTT had artifacts with theirs. I guess there made in a potato factory.

i dont understand what do u mean? and there seems to be a lot of problems with msi related 3XX cards, but the cooler is exceptional! one of the best in the market!

CPU: FX8320 @ 4.2GHZ, GPU: R9 390 PCS+, Cooler: Hyper 212 Evo, MotherBoard: ASRock 970 Extreme 3 r2.0, PowerSupply: EVGA 600b 80+Bronze, Storage: seagate Barracuda 1TB SSHD & Case: Corsair Carbide 200r

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i dont understand what do u mean? and there seems to be a lot of problems with msi related 3XX cards, but the cooler is exceptional! one of the best in the market!

When Linus got the R9 390 their GPU was showing artifacts. That's why the video for the 390 was delayed

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When Linus got the R9 390 their GPU was showing artifacts. That's why the video for the 390 was delayed

Wasn't it the Fury X? And it was artifacting when they started to overclock.

i5 2400 | ASUS RTX 4090 TUF OC | Seasonic 1200W Prime Gold | WD Green 120gb | WD Blue 1tb | some ram | a random case

 

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I have MSI R9  290x, had the problem where nothing is displayed although signals are given to monitor. Card had a bios switch (legacy and UEFI, located in the place of uber and quiet switch of reference 290x). Changed the switch to one of them and changed the primary display to PCI express in BIOS (motherboard) and it started working. 

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Wasn't it the Fury X? And it was artifacting when they started to overclock.

it's still a 390  :P  :P  :P  :P  :P  :P  :P

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it's still a 390  :P  :P  :P  :P  :P  :P  :P

 

Link to the video?

i5 2400 | ASUS RTX 4090 TUF OC | Seasonic 1200W Prime Gold | WD Green 120gb | WD Blue 1tb | some ram | a random case

 

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Link to the video?

woops my bad, AMD product naming is confusing me again

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woops my bad, AMD product naming is confusing me again

 

Not up to date aren't ya?  ;)

 

r9 Fury X

r9 Fury

r9 390x

r9 390

r9 380

r7 370

r7 360

i5 2400 | ASUS RTX 4090 TUF OC | Seasonic 1200W Prime Gold | WD Green 120gb | WD Blue 1tb | some ram | a random case

 

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Not up to date aren't ya?  ;)

 

r9 Fury X

r9 Fury

r9 390x

r9 390

r9 380

r7 370

r7 360

and a nano somewhere in there :P

CPU: FX8320 @ 4.2GHZ, GPU: R9 390 PCS+, Cooler: Hyper 212 Evo, MotherBoard: ASRock 970 Extreme 3 r2.0, PowerSupply: EVGA 600b 80+Bronze, Storage: seagate Barracuda 1TB SSHD & Case: Corsair Carbide 200r

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  • 2 months later...
Posted

Maybe someone will find it useful.

I also couldn't boot my R9 390x with my Asus Z77 motherboard.

Switching PCI-E 3.0 mod (under BIOS advanced setting) from "gen3" to "auto" worked for me.

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Drivers from the disk.................................

Archangel (Desktop) CPU: i5 4590 GPU:Asus R9 280  3GB RAM:HyperX Beast 2x4GBPSU:SeaSonic S12G 750W Mobo:GA-H97m-HD3 Case:CM Silencio 650 Storage:1 TB WD Red
Celestial (Laptop 1) CPU:i7 4720HQ GPU:GTX 860M 4GB RAM:2x4GB SK Hynix DDR3Storage: 250GB 850 EVO Model:Lenovo Y50-70
Seraph (Laptop 2) CPU:i7 6700HQ GPU:GTX 970M 3GB RAM:2x8GB DDR4Storage: 256GB Samsung 951 + 1TB Toshiba HDD Model:Asus GL502VT
Windows 10 is now MSX! - http://linustechtips.com/main/topic/440190-can-we-start-calling-windows-10/page-6

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